On 13 March 2012 I signed an MTN contract with a Dell M5040 at the Menlyn Altech Autopage Cellular store. To my disappointment the store phoned me on Friday, 15th, to inform me that the Dell machine is not available anymore and that I have to choose either a HP or Lenovo machine with the same specifications.
Altech Autopage Cellular Menlyn Park Contact Information
Tel: (012) 348-7394
Fax: (012) 368-1988
Email:
[email protected]
Trading Hours: Mon - Thu 09h00 - 19h00; Fri 09h00 - 21h00; Sat 09h00 - 19h00; Sun & Public Holidays 09h00 - 19h00
Address: Shop LG 13 Cavendish Square,
Menlyn Park Shopping Centre,
Lois Street,
Menlyn,
0181
PO Box 74246,
Lynwood Ridge,
0040
I do not accept this offer and will not settle for a machine less than the Dell I signed up for. I informed the store today that they must source the Dell M5040 for me as soon as possible. After a while the sales consultant, Johannes, came back to me and informed me that he was not successful and he has to inform me that the Dell M5040 will no longer be available and is discontinued. Altech advertise this machine with either a Cell C or MTN contract from 01 March to 06 April. I do not understand how they can make such advertisements and offers and not have enough stock available or a proper agreement with the supplier.
Bait marketing Tactics as per the Consumer Protection Act
30. (1) A supplier must not advertise any particular goods or services as being
available at a specified price in a manner that may result in consumers being misled or
deceived in any respect relating to the actual availability of those goods or services from
that supplier, at that advertised price.
(2) If a supplier advertises particular goods or services as being available at a
specified price, and the advertisement expressly states a limitation in respect of the
availability of those goods or services from that supplier at that price, the supplier must
make those goods or services available at that price, to the extent of the expressed limits.
(3) It is a defence to an alleged failure to comply with subsection (1) or (2) if—
(a) the supplier offered to supply or procure another person to supply a consumer
with the same or equivalent goods or services of the kind advertised within a
reasonable time, in a reasonable quantity, and at the advertised price; and
(b) the consumer—
(i) unreasonably refused that offer; or
(ii) accepted the offer, and the supplier has supplied or procured another
person to supply the goods or services so offered and accepted.
