To Whom It May Concern
Dear Sir / madam, My name is Arlene Garcia Tyson from Trinidad W.I. From March 2020 i discovered that money was being extracted from my bank account for Amzn.com/bills WA and Amazon Prime Videos to which i don't have an account nor did i apply for prime videos.
I emailed a complaint to Amazon to discontinue the purchase; this wasn't done, monies continued to be removed from my bank account.
I also made mention to discontinue Amazon Prime to which there was no action taken to remove and monies again is being taken from my already exhausted account.
I made attempts to watch a movie, I was told that I did not have a prime video account but money continue to come out from my bank account,
I have since relinquished that previous Amazon account in the hopes that it would be discontinued, it has not and my bank account is being exhausted by the extraction of money for something I have made no application for, that being Prime Video account and a monthly Prime bill payment to which again I did not subscribe.
As mentioned earlier I have closed my previous Amazon account to which I'm still receiving and paying a bill .
I've since opened a new Amazon account which at present remains dormant because of this predicament I'm being faced with presently.
I kindly seek Amazons' immediate attention to discontinue the removal of monies from my bank account to a service I haven't applied for, nor do I have access to, and to which i continue to receive a bill (prime and prime video)
It's February 2021 and money is continue to be withdrawn from my bank account for Prime and Prime Videos.
Urgent help and refund is needed here. I have attached from my bank statements pieces specific to the bills being referred.