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ATT

United States,
California

Consumer complaints and reviews about ATT

MimiSkip Send email
 
Dec 6, 2018

Bill

I was having major issues with my AT & T bill. After speaking to I believe 2 representatives it was made very clear to me they could care less. They kept apologizing but would take absolutely no responsibility for the issue. As it was mostly my fault for not examining my bill with a fine tooth comb (which I didn't think was necessary as I expected better from AT & T and boy was I wrong) I advised both of these people I would most likely be changing carriers....again they were sorry and again very clear they could care less. I cancelled my service on 10/24/18 and went over everything about my final bill which she said would be $10.00 for the phone I bought two years ago. Imagine my surprise when I received a bill for $148.00. When I called I was advised my billing period started 10/22/18 and even though I only had their service for two days they did not prorate and I had to pay the entire thing. I advised about my conversation when I cancelled and that I was never advised of this...she was so very sorry but nothing they could do that was their policy This is so wrong on so many levels.
Thank you.
MimiSkip Send email
 
Dec 6, 2018

Bill

I was having issues with ATT and after speaking to I believe at least 2 representatives is was very clear they could care less and were not going to take any responsibility for their part and I advised that I would probably be looking for another provider. I ended up cancelling my service on 10/24/18. I asked the person I spoke to about future bills as I knew I had to pay off the phone I bought 2 years ago. She advised me it would be $10.00. I received a bill foe $148.00 and when I called to question this they advised me that my new billing period started 10/22 and they did not prorate so even though I had their service for only 2 days I had to pay the entire amount. Needless to say I was extremely upset and the representative said I see where she said $10.00 but she was sorry but I had to pay the $148.00 and there was nothing at all that could be done. I asked why when I cancelled or spoke to the other reps about cancelling I was not advised of this and again she apologized but I had to pay the $148.00. They always say sorry but do nothing.
I feel that this is wrong on so many levels. My original complaint was do to practices that I thought were slimy but my fault for not examining my bill with a fine tooth comb but I really did expect more from ATT, and never expected this with the bill. If someone had told me that would be one thing but feel at least the person I questioned about my final bill on 10/24 should have told me this would happen.
Thank You

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