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Audible.com

United States

Consumer complaints and reviews about Audible.com

PaperSolve Send email
 
Apr 27, 2018

Credit Card Charges I did not authorize

Discovered charges on my statement for $14.95 - going back several months. Called Audible customer service and the echo on the line was so bad, had to hang up and call again, three times before I could hear a little better. Only God knows where they are located. Really bad accents, poor English. Anyway, they wanted my credit card #, I gave it but they couldn't find it on file, so couldn't give me a credit. After I insisted I was looking at a statement with the charge, they seemed to have found it. They said I would be issued credit, but I won't know for a few weeks. All I can say is this is FRAUD. How do they get away with this?
quejas Send email
 
Jan 30, 2018

unauthorized audible membership charges

I have been charged audible membership fees monthly for two years!!! The orders history show I did not order. They even have the new debit card number and I did not give it to them. I put bogus information for the card and the charge still went thru. The card expired this month and the charge went thru. I called, chatted and emailed audible and all say the same...they can not help because the email address on amazon/audible does not show an audible membership therefore they can not do anything, but it is still be charged!!!! I think we need to do a class action lawsuit. Anyone done that with unauthorized charges?
Emilia Send email
 
Jan 12, 2018

Fraud

It’s unbelivable. I have just finished disputing charges on one credit card and in 2 weeks again...a different credit card. Wtf how do they get away with it?
mrkv12 Send email
 
Jun 12, 2012

Credit Card Fraud

I was surprised to see that a company UNDER THE AMAZON.COM LOGO would engage in such fraudulent business practices. I am currently disputing FOUR MONTHS of a subscription that I do not remember signing up for. Not only that, the customer "support" at audible.com could not even find my credit card information on their computers! I am hoping that my bank will be able to successfully dispute their credit card charges over the next few months. Until then, I will spread this message to friends and family: DO NOT EVER USE AUDIBLE.COM, I AND SEVERAL HUNDRED OTHERS ONLINE HAVE LOST A LOT OF MONEY TO THIS GREEDY COMPANY!
Aspiecelia Send email
 
Feb 23, 2012

Fraud

I had canceled my visa debit card. I then noticed a charge on my account from Audible.com. I checked my account on their website and they had the new visa debit card which I had never given them. I called and they said they did not know how they got it. Two days later they called and told me they have a contract with Visa and other card companies to receive the new card #s of customers who cancel their cards. They actually told me Visa was providing the service to me. I called Wells Fargo who said they do not give out new numbers and do not believe Visa could have. I called Visa and got an office in Panama. When I asked for the phone # for corporate headquarters they said they don't have phones there. Unbelievable. I canceled that card and told Wells Fargo not to charge anything else on the card, but another unauthorized charge appeared. I called the bank 4 times, got put on hold, hung up on, etc. I then went to the bank and they told me the only thing I could do was call the 1-800 #. At this point I became an evil bitch woman. I called the attorney general's office and will file complaints about the whole bunch. Audible.com took my account web page down, hmmm, something to hide?
Find Another Bank Send email
 
Feb 23, 2012

Fraud

I just had the same thing happen to me, a charge of $14.95 on my Visa credit card account. I do not know how they got my CC number. I did call them and they said they would remove the charge. From what I'm reading here I question if they are really going to credit this $14.95. The only way that I can figure out how they got my CC number is through Amazon whom I have an account with for the Kindle Fire. Amazon has the Audible .com apps in their App store, and this is the only way I can see how they got my CC Number. I am going to investigate this further and report back, if Amazon is responsible, I suggest all of you do the same if you have and account with Amazon. Credit Card fraud is a serious offense and Audible.com needs to reveal how they are getting our credit card numbers!!

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