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Avangate Media crawler

South Africa

Consumer complaints and reviews about Avangate Media crawler

Sully Lee Send email
May 14, 2012


I checked my bank account few minuets ago and it said i purchased $30.17 from avangate media crawl.
The problem is I don't even know what avangate media crawl is so there is no way i purchased $30.17 for nothing.
I am very confused right now and since I didn't even know about this, this is all the information i have.
I want to know what's going on and refund my money as soon as possible.
User927165 Send email
Apr 3, 2012



Je suis affolée, je m'aperçois que j'ai été débitée de 62, 30euros sans aucune volonté de ma part. Je souhaite d'une part un remboursement et d'autre part, souhaite stopper toute colaboration ou engagement avec cette sociéte. d'autre part votre adresse de consommateur ne fonctionne pas . je commence à trouver cela plus que douteux. veuillez me rembourser au plus vite, sinon je crains devoir faire appel à la justice.
INFORMATIONs:Numéro de référence produit: 4552899
Nom produit: Media Crawler
Quantité: 1
Prix/unité: 52.35 EUR
Taxes (TVA): 9.95 EUR
Total: 62.30 EUR
HERRADA. E. (France)
Avangate Support Send email
Mar 19, 2012


Bonjour Mawei,

On vous confirme par ici que nous avons informe l’editeur du logiciel de votre demande. Des qu’il nous repond avec l’accord, on pourra rembourser le montant de 62.93 Eur.

Pour tout autre renseignement nous restons a votre entiere disposition au [email protected].

Avangate Support Team
Mawei Send email
Mar 19, 2012


J'ai ete debite de 62, 93€ alors que j'avais bien precise que que je ne le voulais pas. D'autant que je n'ai jamais recu aucun code d'acces.
Facture Numero : 150312
Si je n'arrive pas a avoir de remboursement, je porterais plainte et ferais une action en justice par l'intermediaire d'une association de consommateurs.
M. MATHIEU Jean-Claude (Mawei)
Eun Jung Lee Send email
Mar 7, 2012

Please refund the money

I purchased $1.99 for a trial period of 7 days and I checked on a box of disable auto-renewal. (please see the product history)
But they deducted $69.95 from my account.
I do not want to continue to use this service and just want a refund my money.

Product History

1 x Media Crawler (Order ref #: 11470522)
Activation date: February 28, 2012
Product validity: Lifetime
Ordered from: Innovative Media Solutions Ltd.
Status: active
Auto-Renewal: disabled
Payment method: Visa/MasterCard/Eurocard
Support information
Email: [email protected]
URL: www.mediacrawler.c...
# Date Change Actions
1 2012-02-28 12:39:51 The product (Media Crawler) was purchased and activated View order
2 2012-03-05 12:15:17 Product was renewed automatically
By Avangate
View order
Jameson Wright Send email
Feb 27, 2012


Good day.
Yes what happened to me I were looking for a sight to download an aircraft related manual.The quote me a small amount to access the manual and then after a couple of days the helped them self and deduct a full amount of 69 dollars from my account.They also came back with all types of excuses I did not read and and ... Luckily people like this will burn in hell.
Jameson Wright Send email
Feb 27, 2012


Good Day.

I did explain every thing nicely and later received my refund,

Ok not sure about the two companies but normally it will not be possible to deduct money from somebodies account.I still thinking they are out to catch the people.

Thanks Again

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