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Babies R Us

United States,
New York

Consumer complaints and reviews about Babies R Us

jineye Send email
 
Dec 29, 2014

ID costumers

I was returning some items - onesies - to the Babies R Us store at Danbury, CT today. I did have both the regular and the gift receipt. The lady at the register wanted to ID me. I asked her for what reason. She said it is there policy. I told her I do not think it is her right to ask for my ID. I wanted to speak to the manager of the store - she called over a lady, named Missy who said the same, they need my ID. I left the store without refunding the items.
At home I checked the website which only says you need ID for the items WITHOUT receipt.
I called the store asking for the manager. Now a lady name Daniel answered and sounded just like Missy.... saying the same I need the ID for returning items no matter if I have the receipt or not.
I am upset with the attitude of the company and about this - probably - fake policy. This is how people identifications get stolen.
Not mine! I won't ever go back to that store again!
User928803 Send email
 
Apr 8, 2012

Survey

i AGREE . tHE RECEIPT STATES THAT FOR A CHANCE TO WIL VISIT BABIESRUS.COM/BRUSURVEY BUT WHEN YOU TRY TO LOG IN NO SUCH SURVEY. IT JUST DIRECTS YOU TO ON LINE SHOPPING FOR BABIES R US. NICE SCAM GUYS...

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