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Babies R Us

United States,
California

Consumer complaints and reviews about Babies R Us

LaGata Send email
 
Mar 19, 2012

Overcharging customers

BEWARE buyers! When Babies R Us marks things down, they do it manually, and if you find something (like a shirt) with one price, you may keep looking & find the SAME thing with a higher price, and the register DOES NOT automatically charge the lowest price. I had 2 sweaters exactly the same- one was $7 and the other was $10. I brought them both to the register and the girl told me the system would give me the one I wanted, which was the $10 one, for the lower price. She rung up everything very quickly, and when I checked my receipt before leaving the store, I saw the register charged me $10! I insisted they check the rest of my purchase with the main scanner- its a small handheld one they have at the customer service desk-and 3 things came up for less than what I paid. They had to reimburse me about $10.00. If I had just gone home, I would never have known.
I brought it to the managers attention and he shrugged it off, apologized nonchalantly, and basically said there was nothing he could do about it.
PoliteandReasonable Send email
 
Mar 19, 2012

Overcharging customers

It's not the responsibility of the retail employees to calm your child. Retail transactions do take an amount of time, and the cashier never has a motivation for making it take any one second longer than it has to. Coupons extend the time the transaction takes, which is part of the "price you pay" for the discount. Again, just an unavoidable fact. Coupons often do not work with in-store deals, which makes perfect sense if you stop to think about it. If you are in a hurry or do not have enough time for the transaction, that's on you.

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