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Badoo
United States,
Florida
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Consumer complaints and reviews about Badoo
ebrunicardi
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Feb 2, 2018
Deceptive Charging Practives
Beware of Badoo's deceptive charging policies. After opening an account, I received a notice that stated for only .79 cents, I would have the ability to better communicate with others on the site. What I was not aware of is that I was then automatically signed me up for a Premium Account with ongoing charges. Without my knowledge (because I was not using the site while I was traveling out of the Country), I was being charged $3.99 on a weekly basis. Once I saw those charges, I figured out how to unsubscribe and requested a refund. Badoo flatly refused saying that I had signed a Terms of Service, which is untrue. I then closed the account, which they acknowledged, I continued to demand a refund, which they again refused. Subsequently, I was charged again! After complaining about that, which should not have been disputed, they again refused the refund, stating that I had reactivated the account! So over a three week period I was charged approximately $30. Maybe not a lot of money of me, but imagine what they are earning through these deceptive policies with so many members. By the way, good luck trying to cancel the account. Even that is made difficult.
ebrunicardi
Send email
Feb 2, 2018
Fraudulent Charges
Beware of Badoo's deceptive charging policies. After opening an account, I received a notice that stated for only .79 cents, I would have the ability to better communicate with others on the site. What I was not aware of is that I was then automatically signed me up for a Premium Account with ongoing charges. Without my knowledge (because I was not using the site while I was traveling out of the Country), I was being charged $3.99 on a weekly basis. Once I saw those charges, I figured out how to unsubscribe and requested a refund. Badoo flatly refused saying that I had signed a Terms of Service, which is untrue. I then closed the account, which they acknowledged, I continued to demand a refund, which they again refused. Subsequently, I was charged again! After complaining about that, which should not have been disputed, they again refused the refund, stating that I had reactivated the account! So over a three week period I was charged approximately $30. Maybe not a lot of money of me, but imagine what they are earning through these deceptive policies with so many members. By the way, good luck trying to cancel the account. Even that is made difficult.
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