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Consumer complaints and reviews about Bank customers

Slpsms111 Send email
 
Feb 23, 2012

disgruntled customers who can't take responsibility for their actions

PNC sucks on many levels. I never had a bad transaction, but they are fragmented and lack any kind of inter-departmental communication or continuity. If the extent of your business transactions and acumen do not exceed simple checking and savings account needs, go for it, any bank can handle that. When you are dealing with seven figures, however, you might as well forget about it as you will be better off stuffing your money in a mattress. I feel for you, people want to defend their choices and that is understandable. But PNC is two-bit institution. I set very high standards for myself and my practice and extend the same level of expectation to others and PNC falls short of that benchmark by any metric. And despite your thinly-veiled assertion regarding physicians, one that is as naive and misguided as it is sour-grapes, most are quite financially savvy. And given that they inherently occupy a niche among the top 1% of wage earners nationally and are generally considered among the most safe banking bets, most institutions do whatever it takes to secure and keep that segment of the population. Not a matter of arrogance, just a simple fact.
BillieBob Send email
 
Feb 23, 2012

disgruntled customers who can't take responsibility for their actions

Because you made him cry pradababe.
Peter Brockman Send email
 
Feb 23, 2012

disgruntled customers who can't take responsibility for their actions

Regardless what "they" say, the customer is not always right. Yes, customers are the lifeblood of any business. Yes, any reasonable request from a customer should be met as quickly and completely as possible. But when customers' expectations are unreasonable, or a customer is trying to pull a scam of his own, or when a customer is behaving in a disruptive or threatening manner, then the customer is wrong.
Pradababe Send email
 
Feb 23, 2012

disgruntled customers who can't take responsibility for their actions

Humm Brenda ur trying to say if the bank is right then their creepy too? Ur weird...everyone should know this as an employee they are obligated to satisfy and help their customers no matter what the situation is.
Mellen67 Send email
 
Feb 23, 2012

disgruntled customers who can't take responsibility for their actions

I just got done trying to have a conversation on the boards with a disgruntled customer of a bank. I am a customer of the same bank he complained about and my cousin works for them. I have had normal experiences; some bad, most good. Some of the bad ones were based on my own mistakes. But I know how to react like an adult.

But this customer acts like a customer never makes a mistake (nsf or od). Only the bank and its employees make mistakes and claims they are stupid and intentionally cause problems for their customers. He is violent and feels justified in being abusive because of his experience. I myself have seen it in a branch when a customer forgot his ID and yelled obcenities in front myself, other customers, and children. It is inapropriate yet this particular individual thinks a customer like that is justified. Why are the rest of us subjected to this behavior of these 'postal' individuals?

Why do the rest of us customers have to be burdened with the mean tempers of people, whether their anger is justified or not. Please weigh in if you have thought on this complaint. After all, companies aren't the only entities that can cause discomfort and I find being subjected to sharing the same air with these disturbed individuals to be objectionable.
Peter Brockman Send email
 
Feb 23, 2012

disgruntled customers who can't take responsibility for their actions

Even I am not always right. The other day, I thought I had made a mistake, but it turns out I hadn't.

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