Submit a Complaint

Bank of America

United States

Consumer complaints and reviews about Bank of America

Kay1040 Send email
 
Feb 23, 2012

They lied about the interest rate we would get

BOA can go too HELL all I care. The most un-ethical bank on F.. earth. I have a mortgage with them I have records that i pay my mortgage on time every month. the Mother "f..'s" claim sometime back i missed a payment.They refused to credit me for the month they said i missed. The mother f... said OH sorry, it's a mistake made from our Accounting dept. " i spoke to Accounting the mother F...'s said OK ! will adjust your escrow acc. they fucking Lied for ONE 1/2 YEAR THEY FUCKING DO NOTHING. So, while this shit prolonged for a year 1/2 " being disputed THE MOTHER FUCKER'S TURNED AROUND AND CHARGES ME $95.00 FOR A YEAR 1/2 WHILE I WAS DISPUTING THEIR FUCKING BOGUS CHARGES. THEIR REASON'S "IS" FOR A YEAR 1/2 ALL MY MORTGAGE PAYMENTS WERE NOT BEING APPLIED TO MY PRINCIPAL & INTEREST SO, THAT CREATE A SHORTAGE ON MY ESCROW ACC. AND I MOST PAY ALL THE BACK LATE FEES. MOTHER FUCKER'S. THEY SHOULD F... GO TO HELLLLL THEY'RE THE WORSE FUCKING BANK YOU SHOULD EVER DEAL WITH.
Send email
 
Feb 23, 2012

They lied about the interest rate we would get

I apply for a loan with BOA and they lied about the interest rate they reassured me it was going to be 8.99, and it was 15.99 They lied I kept asking if the interest was ever going to change and she said no that it would stay at this 8.99 and when I got statement the interest was 15.99 not the 8.99 as promise, my Husband called

The Supervisor would not let my husband get a word in and he had to asked her to stop talking so he could tell what the other lade had said.
Queen Basher Send email
 
Feb 23, 2012

Cheating people

Refinace with another mortgage company!!
War Vet Send email
 
Feb 23, 2012

Cheating people

Bank of America is now our mortgage lender. We didn’t choose them, they bought our loan from another lender that was struggling in the mortgage crash. Since taking over our loan they have demanded several thousand dollars, threatening foreclosure saying we missed one payment over a year ago hoping we wouldn’t be able to present evidence of payment.

Well, we did present the evidence but they ordered us to pay anyway. (6, 500 dollars) about a year and a half they did it again. once again I got the canceled checks to prove they were wrong and I ended up paying another $2500 and then $4500 to resolve the dispute. About two months later they tried again, this time I went to a local Bank of America branch and told them to keep their #%$^N house!

I then had an attorney contact them and it kinda went away (I’m sure they will try again). Now they are refusing to endorse an insurance check to replace our roof that was damaged in a hail storm. They want us to endorse the check and give it to them. I believe that is not only Fraudulent to us, but It might be insurance fraud as well. Bank of America has lied to us on several occasions, misled us on several occasions, and as I said cheated/defrauded us on more than one occasion.

Doing research, I found out Bank of America does this type of fraud to many or all of it’s customers. So much that a mass law suite led by a firm from Georgia is trying. It appears there are many thousands of customers claiming fraud are involved in the law suit. Message here is, “Stay the hell away from this crooked bank/mortgage lender” Unbelievable that a company could operate this way and the government, banking regulators and the legal system in general let this happen. Shame on Bank of America for cheating people.
WGAS Send email
 
Feb 23, 2012

Don't open account

Um, ok? What is the complaint? If everything is in writing, you can agree to it or not.
Heres Send email
 
Feb 23, 2012

Don't open account

c a Merchant Account with Bank of America they give you low rate and a 3 year agreement with $250 early termination fee.
Lydia Wilson Send email
 
Feb 23, 2012

Bad customer service

We had a tree that fell in our garage we paid for the removal and for the renovation of our garage the insurance made out a check to Bank of America and my husbands name. Bank of America would not sign off on it until there was inspection made. Well she called pretty late one evening and said it was going to be another hour before she could come out my husband said no problem I will have everything lit up for you and he did. There was lights everywhere she took pictures of everything except the roof she did not want to climb the ladder. Three days later we had not heard from anyone. My husband calls Bank of America and finds out she appraised it for 93% only it has to be 95% she said the fence was not up ‘THAT IS A TOTAL LIE’ and we can back that up our Insurance has a picture of it prior to her coming out. She herself took a picture of it we have a picture of it in our camera. So what happen to that. I don’t see anyone giving us credit for the roof. We need someone to help us and it sure seems we get nothing but the run around. Is there anyone out there that can call us with an answer?
Lydia Wilson
Send email
 
Feb 23, 2012

Bad customer service

It was not a first time within 2008 year I went to same office to get services. Each time waiting time for financial service person stretches longer and longer, even you call them ahead. They never consider your work leave as their responsibility. They never suggest for how long your waiting time would be. Today my waiting time was 1, 5 hrs. Before I got to a bank clerk just to switch my CD to next period. I had it enough, will never return back.

Also, they have other problems in their system which lowers customer interests and profits Bank. To fix them, you physically have to go to the office and here it is again...waiting, waiting, for their system mistakes.

Do not recommend working people to have business with Bank of America!
Whollysmokes Send email
 
Feb 23, 2012

Fraud, Embezzlement, Loan Modification

for everyone's information: Using Stealth's words: "I am a bitch" - meaning some kind of lady? No I don't think so, Stealth is no lady - just a low life slut attempting to be of some importance and actually just being a jerk'ess.
Isabel1170 Send email
 
Feb 23, 2012

Fraud, Embezzlement, Loan Modification

Bank of America and BAC Home Loans is the most criminal banking organization on our planet. Their only goal is to destroy millions of lives not help them like they say on their website. This is misrepresentation and false advertising. Quite honestly, the whole banking system needs to be replaced. Many people are standing up and fighting these monsters:
http://www.free-press-release.com/news-florida-couple-file-lawsuit-against-bank-of-america-for-mortgage-servicing-fraud-loan-modification-and-rico-without-an-attorney-1299633088.html
Ellen67 Send email
 
Feb 23, 2012

Fraudsters

And to Matthew directly: How is it you know personally that they don't have programs to work with customers? Many people ignore these collection calls. By the time collectors speak to the debtor, how do you know that calls and correspondence has been ignored and now it many months, even years, that the debt is delinquent? That debtor may have not have shown any signs of wanting to work with the bank and has not given the collector any reason to believe the debtor has any real intentions to pay back the debt. Look at the OPs statement: he stopped paying in JULY 2009 and the bank offset the account in APRIL 2011. Almost TWO YEARS. The OP never mention making any payment arrangements or even talking to them at all. It is a safe assumption for the bank to think they are never getting their money, so they legally offset a related account.

Obviously, people choose food for their kids over a credit card bill. But in two years, to ignore the debt does not lead one to believe there are intentions to pay the bill. Just another charge off would be expected. Charge offs lead to needing bail outs. What else does charge offs contribute to? Employees being laid off. Companies closing down. Trickle down effect because accounts are charged off. So as sympathetic as we can be for the unfortunates in this economy, wr have to be realistic; delinquent and charged off bills can lead to an unhealthy economic life of a business and can lead to loss of jobs to their employees (now these people won't have a job and now they will have trouble paying THEIR bills).
Ellen67 Send email
 
Feb 23, 2012

Fraudsters

You know what I find interesting? My cousin used to work for BOA ( I mentioned it in other posts) and she told me they had started an initiative where they had to ask alot of probing questions to see if there were any undiscovered and unmet needs. True, it is a way to get more business, but it is a way to get to know the customers. She was a phone rep. I asked how that worked on her calls. She said it was good with a minority of her calls but most people just wanted answers to the questions they called about and didn't want to be bothered by 'wasting their time'. And most of those people only called to get credits for overdraft fees (some of them didnt want explanations on how they overdrew their account; they just wanted the credit. They didn't want to waste 'their time' being taught how to avoid these fees in the future). What does that tell me? Those changes Matthew mention are very lofty and are not given in actionable terms. Like Fact Police said: vague. Second, he doesn't know what actionable changes have implemented; just because a consumer doesn't see it doesn't mean it isn't there. Does an outsider have transparency into everything YOUR employer does? Third, people mostly want these changes AFTER they have been personally affected. It is really easy to cry that the bank didn't offer you banking classes and now it is the bank's "fault" you overdrew your account. NOW you want the classes. But why was there no interest before...
Matthew Rinehart Send email
 
Feb 23, 2012

Fraudsters

Change has to start at the top. I don't work for BofA so I don't know for sure but I would imagine that the CEO doesn't take the time to stop and talk to people in the halls or while waiting for the elevator. If hes not doing that then the executives probably aren't either and without leadership setting an example to follow, management isn't talking to their teams and so on and so forth. If you have a company that communicates with one another stricktly in a business manner and the people aren't getting to know one another as people then how could they possibly be getting to know their customers? If they don't know their customers, how could they ever begin to understand them? BofA is laying off 30, 000 employees because they need to trim the fat. Most of these jobs are coming from the branch level. The one place within the company where BofA representatives actually might stand a chance of knowing their customer.
Matthew Rinehart Send email
 
Feb 23, 2012

Fraudsters

1. Better, more accessable personal finance education programs. (Costs could be absorbed through mktg expense rather than grants and other govt funding)
2. Instead of having the collections department constantly call, demand, and try to trick people into paying debt which they can't afford to do in a lot of cases. Train the collectors in ways to work with those in debt. Some new programs may have to be created by the banks but in the grand scheme of things working with customers to help them pay down debt rather than having to charge off bad debt or have consumers filing bankruptcy is a much better alternative. The key for everyone is working together and communicating. It will be up to the customers to be honest with the bank but the banks are going to have to do a lot more listening and give it a rest with their demands. If I were in a position where I had to choose between paying a credit card or feeding my childeren, I would choose the obvious. Thats the situation for alot of families today with unemployment as high as it is. Things are tough and nobody seems willing to stop and understand anyone elses situation, everyone is concerned with themselves and the banks are all about the bottom line. I understand that they need to make money to stay in business but i'm sure they would do just fine if the money that isn't coming in at all right now started to come in slowly. If the executives have to give up multi-million dollar bonuses then so be it for a year or two. Most of the people that owe debts and can't pay have given up jobs, cars, houses, sometimes even eating meals everyday.
BornNewYorker Send email
 
Feb 23, 2012

Claims Department

I had an unauthorized charge post to my account today. I found out about it from an email that Bank of America sent me regarding irregular activity on my debit card. It was great that they alerted me immediately (BUT...). The email advised me to contact the Fraud Department, which I did. I spoke with an employee that cancelled my card and issued a new one. She then transferred me to the claims department to get the funds posted back to my account...and that's when it all went downhill. I was disconnected from the Claims Department phone system after entering in all the information requested. I had to go back through the Fraud Dept. phone queue since I didn't have a direct number to the Claims Dept. The woman that answered put me back in the faulty Claims Dept. phone system, and yet again I was disconnected after entering in all of my information. I called the Fraud Dept back and told them not to out me back in the Claims phone system - that I wanted a LIVE PERSON . Once again, I was disconnected - this time after being on hold for 5 minutes. I called the Fraud Dept back AGAIN and was adamant that I wanted a LIVE PERSON and that if I was disconnected, I expected an immediate call back. Finally, I was put through to a live person. It has taken almost an hour to go through all of the systems, enter in the information requested (account number, SSN, etc.) and speak to explain my situation to a number of employees. Very frustrating. Even now I am unsure if my claim was resolved because the Claims Agent told me that I needed to listen to a 30 second recording after she confirmed the fraudulent transaction. She made it seem that I would need to take some kind of action after the recording - but instead, I was disconnected after the recording ended. I just hope that this gets resolved. If it doesn't, I will most certainly switch banks. This is not any kind of sufficient customer service.
Fifihow Send email
 
Feb 23, 2012

Claims Department

The so-called "Claims Department" at Bank of America is a complete joke. After I filed a checkcard purchase dispute, they sent me a letter with a copy of the transaction from the credit card terminal stating that the charge was legitimate (which it was not). So, I did the investigative work on my own-wasting several hours on the phone and doing follow up. Their investigators did not make 1 phone call into the company to see about the charge-not 1. This was a complete pain and yet again, another example of Bank of America's lack of professionalism and customer service. After all that work, they still charged me overdraft fees and closed the claim without waiting for the proof of receipt/refund/admit of error from the company who charged my card in error. Don't even bother contacting these customer service people-they don't make note and or extend any customer service.
JENNY DIAZ Send email
 
Feb 23, 2012

Money stealing company

Bank of America is stealing money from me!! I am constantly paying them overdraft fees out of money I dont have!! I just had a baby and I am not working right now and cancelled anything that was automatically billed to my account! However every time I check my account I seem to always be in the whole 80.00 or more! I feel like Im on a hamster wheel just trying to pay Bank of America off and Im left with no money to even feed myself and my child!! I cant even afford to pay my full rent because Bank of America takes all my money!! BANK OF AMERICA IS A BUNCH OF THEIVES!!!
Amanda Send email
 
Feb 23, 2012

Money stealing company

I have had a Bank of America Checking and Savings account for well over 15 years now. Why I have stuck with them so long is beyond me--maybe I'm just afraid to change everything over. Through the years, they have soaked me with overdraft fees probably well into the thousands. I always just thought I deserved the charges and figured that I was just a 'bad girl' who didn't know how to manage her money. Now that I am older and much wiser, I am realizing that I was not a 'bad girl' but that I was a VICTIM.

I was most recently violated by Bank of America when my income tax refund was direct deposited into my account. Upon receipt of the money, I paid off many bills to try to get ahead as well to get out of debt. This seemed to be to no avail because it all ended up costing me $520 in Bank of America overdraft and returned check fees! The first issue I faced was after a busy morning online and over the phone paying bills. After making about 15-20 transactions, I realized that my telephone payment to my oil company was declined! I panicked! Why would it be??? I had LOTs of money available in my account a few hours earlier. So, I immediately called Bank of America and after a long runaround, was connected with their fraud department. They themselves had FROZEN my account and weren't letting any transactions go through! How crazy! If there was a problem with my account I would have called them and told them so. After I had proved that I was who I said I was and that I was the one making all of the transactions they unfroze my account. So then I had to embarrassingly backtrack and notify those whom I had done business with earlier that morning and explain what had happened. What a morning!!

Then to make matters worse, just this past week, one of the transactions I forgot to record and it triggered an 'avalanche' of overdraft and returned check fees! I ended up incurring $520 in fees (12 in all at $35 a shot!) The bank refused to do anything about them. Generally, when I have a transaction go through that ends up putting me in the 'red', the bank will cover it and just slap me with a $35 fee and then I deposit the money and there's no embarrassment on my end. This time, they decided to play dirty and they not only charged me $35 when two items posted, but then had the gaul to slap me with another $35 when they returned them as unpaid! This sent me into a panic. Sadly to admit, one of the checks was to my church to pay for my daughter's choir robe!! If ever I wished that they had covered a check--it was that one. It was a very expensive banking week for me--GRAND TOTAL WEEK ENDING 2/27=$520 + EMBARRASSMENT

Wait--that's not the end of my soap opera with Bank of America. Just today, I had a local Kmart store call me, no not once, but three times regarding a check that I had mailed them to pay on a layaway for a new microwave which I desperately need. They attempted to process my $40 check and it was regected by Certegy Check Services. (another embarrassment) Therefore, today my evening was spent (all 3 hours of it) on the telephone. I called Bank of America SIX times, Certegy THREE, Early Warning Services TWO, Spoke with Kmart FOUR, Telecheck TWO, and Check Systems TWO more times to no avail. Finally I came to the conclusion that I'm better off getting out of the entire crazy system and going back to the 'good old days' of using CASH and MONEY ORDERS. Considering all of the embarrassment, harassment, stress, and MONEY--it is NOT worth the aggravation!

My husband has been after me for years, to get rid of them as my bank and I've always resisted. But guess what--I've finally had the last straw!! Let them report me to Certegy, EWS and all of the other acronyms--frankly I don't care. I don't need them and I refuse to be a host to their leech-sucking money grubbing frenzy any longer! If more and more American citizens get fed up with the 'system' and just stop patronizing it then they'll no longer be a system as we know it. I'm an American, but I DON'T need Bank of America--they give America a bad name.
Ellen67 Send email
 
Feb 23, 2012

Fraudsters

I am not sure if the OP is a lady or a man, but I was referring to the OP when I said "lady"...
Ellen67 Send email
 
Feb 23, 2012

Fraudsters

Matthew, I stated a fact. In some countries you can be arrested for not paying a bill. The fact that the bank collected what was owed to them is alot less severe than the arrest scenario. Period.

However, many of our countriy's debts are charged off. Never collected. Don't fool yourself. If a bank states they can offset, you have two choices: don't put yourself in that position to begin with OR be aware of the risks. She could have avoided offset by keeping her money elsewhere (again, I am not advocating that a person ditch their debt, just how to avoid offset). The bank 'forgiving' everyone stating they are in a bad position just makes it harder to do business later. There is a time when a person has to take responsibility for THEIR problems. As far as my attitude, I OWN my mistakes; I am not going to expect you to pay the price of my debt nor should I. There are always programs to help people but the bank isn't your generous uncle Lou. Sounds like you have a personal issue with BOA and regardless of the customers own negligence, you are going to vilify the bank. If you feel so strongly, why don't you write this lady a check. And while you are at it, there are plenty of unfortunate people in similar positions you could write a check to.
Neveragainamazon Send email
 
Feb 23, 2012

Fraudsters

P Dum.. I think the slimster is calling you.
Matthew Rinehart Send email
 
Feb 23, 2012

Fraudsters

The OP's tone was that they tried to take care of the debt but had so little money coming in that they could barely afford to eat. Ellen, your comment was, In some countries they arrest you for not paying your debt. The tone you decided to take is the same as the BofA jerkoffs. You basically told this person "You don't matter" "Only the money matters". You are entitled to your opinion, you are also entiled to burn in hell. If more people and more companies cared more about people and focused more on being proactive about reaching out to help people then the economy could be repaired sooner rather than later. Debts could get settled before charged off, bailouts wouldn't need to be given, and you people you adopt such a "you created your problem, you fix it attitude" could lighten up and say "my situation is good, lets make yours good too".
Ellen67 Send email
 
Feb 23, 2012

Fraudsters

Unprofessional behavior is a different subject. But they did not treat this customer unprofessionally. If anything, they followed professional business guidelines to a tee: the debt was owed and was eligible for offset. Simple as that.
Ellen67 Send email
 
Feb 23, 2012

Fraudsters

I heard a speech by the CEO recently about debit card fees. It was a speech justifying their stance but ultimately I felt he was playing spin doctor. Those execs know how to generate income with their fees but they cannot just 'screw' a customer if the customer follows procedures and doesn't put themselves in an at-risk position to begin with. Remember also hat they are still governed by a government agency.
Matthew Rinehart Send email
 
Feb 23, 2012

Fraudsters

I pay a lot of money for my membership to that place. Do you bank with BofA? If so then you pay a lot of money for each of theirs. I think maybe they should go find somewhere else to eat.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username