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Bank of America

United States,
California

Consumer complaints and reviews about Bank of America

Ellen67 Send email
 
Feb 23, 2012

Phone tapping

Let me guess: you have mentioned "loan" twice. What is the REAL problem you have with the bank?
1 Voice Send email
 
Feb 23, 2012

Phone tapping

To Ellen67
Since you did not take any time to research the any of the laws, then you do not understand it is illegal to record phone conversations for "any reason". It may be done base on consent and depends on location. In one party state any party wishing to record may do so without the consent or knowledge of any other party having said conversion. In a two party state, all parties must give consent. In CA there is an implied consent, where as you are informed of the recording and continued the conversion. Implied also can be if the recording device transmits an audio beep that all parties can hear during the conversion. Now, call across state lines, opps, you are now in the realm of the FED laws. As to the statement you made about editing the recording, try it without leaving a trace, but wait would not all parties have a recording to compare to each other’s.
Just one last question, a simple yes or no.
Do you work of a company to record phone conversions?
1 Voice Send email
 
Feb 23, 2012

Phone tapping

Bank of America is completely un-trust worthy. They want to record the phone conversations but when informed the other party is doing the same. They will not permit it. Why, because they are un-trust worthy!
The fact that they request permission from the party they called; is clear proof of consent to the recording of the conversation, if they claim it is not then under CA law, they have committed an illegal wire tap.
If they record any part of the conversion before all parties give consent again under CA law, they have committed an illegal wire tap.
When the party they called gives consent, all parties have the legal right to record the phone conversation under CA law and US law.
When informed of the recording by all parties Bank of America agents try to make it sound as if the called party is refusing consent.
When forced to admit the truth, the agent’s reply is, “Bank of America does not wish to engage in any recorded conversations”. They end the phone call. You can bet that is not what is written down about the loan account. A record of the truth will not happen with these types of dishonest
Companies, they are such absurd liars.
It is a shame Bank of America can buy up loans without the permission of all parties.
It is time for the public to know the true nature of Bank of America and others like them.
Ellen67 Send email
 
Feb 23, 2012

Phone tapping

Since you took so much time researching what CA law is, I am surprised you do not understand the business function of " your call may be monitored" when you either call in to a customer care call center or receive an inbound call. These employees are being monitored by their Quality department. It is part of the employee being evaluated. Sometimes if they have threats made by customers they may be able to use it as evidence, but that is not their primary purpose.

And the reason many companies prohibit their employees from engaging in customer recorded conversations is that an individual may 'edit' the recording and attempt to use it fraudulently.
Net Send email
 
Feb 23, 2012

World points

I just received notice from B of A that my credit card account has been closed due to my credit report rating. My credit card has been paid on time and all my credit cards do not have late charges on them. Due to the economy and lay offs my husband has not been working and we have had problems with our Mortgage. Since my credit card is closed now I attempted to get my 12000 points that I have accumulated which B of A said No since it was the company that decided to close the account and not myself. This is upsetting and NOW I do not want to pay them what is due.
DONALD R. HAM Send email
 
Feb 23, 2012

World points

WORLDPOINTS IS A COMPLETE SCAM!!!
DONALD R. HAM Send email
 
Feb 23, 2012

World points

WORLDPOINTS IS A SCAM!!!
NickatNet Send email
 
Feb 23, 2012

Annual enrollment wrong again

My annual enrollment packet for health insurance offered no options. My online acct was the same. I called last Tues and started a service request 2-123107151 phone for enrollment is 800-556-6044. I have called 4 times since then and I have no faith that they even know the problem much less anything being done about it. I had other problems with them last year after Tom's death. I am the domestic partner of a deceased B of A retiree. Since Tom's death the Bank has been horrible to me. I realize they don't much care for things like domestic partnership in Charlotte. But it is law in California.
Ellen67 Send email
 
Feb 23, 2012

Annual enrollment wrong again

They are inept, not bigoted...
Piikea 14 Send email
 
Feb 23, 2012

Excess Fees

Wrong! A representative of the bank called to apologize profusely - stated I was absolutely correct - then credited the two accounts over $470. I wonder how many people don't bother to check and question these fees. How much does B of A make on these unquestioned illegal fees?
Piikea 14 Send email
 
Feb 23, 2012

Excess Fees

Sorry but they really did - banks do occasionally make mistakes. Keep defending them sucker -- and it's Piikea. I'll quit "PM'ing" you when you quit making stupid comments to legitimate complaints. It's Ken Lewis, right?
Piikea 14 Send email
 
Feb 23, 2012

jobs shipped out of country

What does that have to do with jobs going to Costa Rica mrnoetal?
Piikea 14 Send email
 
Feb 23, 2012

Excess Fees

I noticed new monthly fees on my father's savings and checking accounts with the Bank of America. I stopped at the bank yesterday and was told that since my father had paid his mortgage balance down below $25, 000, he didn't qualify for free checking anymore. The charges are $12 per month for savings and $25 per month for checking. Does this sound like a good way to reward good, solid, long time customers that make their payments on time? I don't think so either - we are moving the accounts to a credit union.
IMD1 Send email
 
Feb 23, 2012

Excess Fees

Customer loyalty may mean something to the branch in question, but to corporate, customers are just a number, and as numbers are infinite - plenty more numbers where you came from.
Piikea 14 Send email
 
Feb 23, 2012

jobs shipped out of country

My father is 95 years old - my mother passed away 2 1/2 years ago. There is a home equity loan with the Bank of AMERICA that has been serviced with my parents savings. My father is running out of money and the monthly income was reduced almost 50% when my mother passed. I called the number that is on the flyer each month with the mortgage payment coupon to try and discuss loan modification solutions. After being placed on hold for over 15 minutes I was finally connected with a mortgage "specialist". I asked where she was located and was told she was in Costa Rica. THAT'S RIGHT -- COSTA RICA. When I asked to speak with someone in the U.S. because I wanted to protect American jobs - I was told there is no one else to speak to; her supervisor was also located in COSTA RICA. Am I the only one that thinks this is disgusting? This what we get from the likes of Ken Lewis and Brian Moynihan.
Mrknowitall Send email
 
Feb 23, 2012

jobs shipped out of country

Waaaaa, Waaaaaa, waaaaaaaa. I don't buy your story. 95 and a mortgage? Some bad life decisions there.
Manish Goel80 Send email
 
Feb 23, 2012

Account Closure

Hi,
I have closed my Checking and saving account 04th Aug 2010 since i have left the country. I was told that the account will be closed and the amout will be sent as pay order to my International address i.e. in India. but i haven't received any confirmation regarding account closing. Also, i ahven't received the pay order as of now.
Please look into the issue ASAP.
Thanks
Manish Goel
Zmarley Send email
 
Feb 23, 2012

Account Closure

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Zmarley Send email
 
Feb 23, 2012

Account Closure

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Send email
 
Feb 23, 2012

Fraud!

Fraud: me and my wife both have an account with bank of america but the accounts are separate no joint. I make a payment to a company for $300. But the company with only check extracted. The $300. From my account and another $300 from my wife account, so the total amount taken out of the account was$600. When i asked the bank reason why this would happen the bank said that the routing number were are alike. After that information the bank suggested. That i made claim, so i did, a few days later a letter direct to mi wife came in the mail from the bank explaining that it wasn't necessary to make a claim to the company and that the $300. Were returned to my wife's account. That sane day i went to the bank to make a withdrawal and noticed and overdraft in my account $300.,when i called the bank looking for an explanation they told me.that the money returned to mi wife's account was taken out of my account.as far i knew when a claim is made they should talk to the company so that the money taken out the account in the first place was replaced,that's what is called """"fraud""""" thank you.
Bradford1964 Send email
 
Feb 23, 2012

Fraud!

Yes, Yes, Yes and a resounding Yes. BOA are theives and everyone who works for them are theives. I am sure that is a requirement for hire and then they educate them on how to become legal theives. You can't have any personal ethics and work for an institution who has no ethics or morals. I blame the employees as much as I do the Bank for the employees are the ones who carry out their dirty deeds. I have absolutely NO respect for BOA or anyone who works there. They are all a bunch of LIARS and THIEVES.
Kandy Addison Send email
 
Feb 23, 2012

Bogus NSF fees charged to my account

I have been charged excessive NSF fees when my account had suffients fund to pay for my purchases. The bank has no explanation for this activity. On 2/2/10, I went into the bank personally and spoke with a personal banker and lodged a complaint for the banks theft of my money. They submitted the report online and as of this date they have still not returned my money.
Bradford1964 Send email
 
Feb 23, 2012

Bogus NSF fees charged to my account

BOA must teach their CSR's to lie, bully and manipulate and talk without saying anything. They use this tactic just to enrage the customer. They double talk and spout off whatever excuse they can find to keep their ill gotten money. This is why they have had a Class Action Law Suit thrown against them for this very thing. They still do it and always will. If you think you'll ever get a NSF charge reversed, it is false hope. They are wicked little theives hiding on the phone. A bunch of money grubbing little telephone trolls who know just what to say and do and babble. BOA either spends a large sum of money holding seminars teaching this behavior to their employees or they hire people right out of the pokey. I don't understand it because when it comes to their bogus NSF charges, all the REP's are united and behave exactly the same. BOA should stand for Bunch of A**holes.
Rblake Send email
 
Feb 23, 2012

FRAUD/FORGERY

BANK OF AMERICA HAS FORGED MY NAME TO DOCUMENTS FOR THE SOLE PURPOSE OF DEFRAUDING ME OF MY HOME .THIS IS A VIOLATION OF THE RICO ACT < FRAUD FOR PROFIT> I HAVE BEEN LIED TO /MISSLEAD /BY NUMEROUS BANKSTERS FOR PROFIT, THEY HAVE DEFRAUDED NEARLY 8 MILLION PEOPLE OF THERE HOMES .THEY ARE LIARS, CROOKS, AND THIEVES . BOA NEEDS TO FAIL TOTALLY. THERE ARE TO MANY LIES TO LIST HERE .IT WOULD TAKE A BOOK.
Ellen67 Send email
 
Feb 23, 2012

FRAUD/FORGERY

Get copies of the 'signed' documents. Then take it to an attorney. They may need to employ a hand writing specialist. Once that is done, you may be able to proceed in taking action.

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