Submit a Complaint

BET365 / online gambling

Gibraltar

Consumer complaints and reviews about BET365 / online gambling

LiuChangchun Send email
 
Mar 20, 2012

Government in the protection of casino fraud

Dear sir;


I am a gambler that cheat, I control the proof that the on-line casino cheat.Hope you can help me to punish the cheating who, I encountered a very typical (casino cheating, the Government has connived at the protection of such acts).My interests as a consumer will not receive any protection. I can provide conclusive evidence to prove my point of view, the following is my summary of things, my English is limited, please you understanding.
You please two photographs see below, This is my game during the filming.At that time I was consider whether continued to the card, but the software of the casino has already displayed the result of the game in advance. It is obvious to provide casino games is not random,

I then wrote to Bet365, reporting this incident and requesting an explanation on 2 December, 2007. Bet365 claimed that the game system was well tested and should not have any problem, and the problem was due to a delay in transmission.Contact me and the casino did not receive any results, but should be glad that the authenticity of photos to be sure. Because casinos claimed on several occasions to review the findings of photos.
Then I contacted the arbitral bodies and regulatory agencies, the responses are even more absurd.Bet365, IBAS and GRA all acknowledged there was a problem but they concluded this was a technical error. You see GRA's two rulings which described the problem. These two rulings are very informative, you may want to read them to have a clue.

The key issue is that all parties accepted that there was a problem shown by the photos (the system appeard to know the dealer's total points before it should have known it, ie, before the player has finished their round), but the GRA rejected my allegation of cheating based on a belief that the problem may be caused by some technical errors, delay in transmssion, etc. At the end, GRA acknowledged that the problem was not due to a single cause, not was not a normal delay in transmission, but it believed that the system shoud not be cheating as it is reputional. The reasoning for this decision is not very convincining. In addtion, GRA mentioned that Bet365 may have assumed my acceptance of their explanation despite my rejection. It is hardly convincing at all . I rejected Bet365's explanation on Dec 5, 2007 and filed the complaint at IBAS on Dec 21, 2007. According to GRA, IBAS has contacted Bet365 to solve the problem. How can Bet365 assume Myacceptance and therefore delete the data of the game?

For this email, I attach for your review the following:

1. Three screenshots;
2. My Complaint to IBAS
3. IBAS Ruling;
4. 1st Ruling by GRA;
5.GRA Final Ruling.




There are additional email exchanges between I and Bet365, IBAS and GRA. But the the attached may be adequate for a preliminary review.
Regards;
Liu
SteveSomo Send email
 
Mar 20, 2012

Government in the protection of casino fraud

I should add that the online casino was bet364 in the uk..

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username