Log inRegister
Submit Complaint

Beverly Diamonds

United States

Consumer complaints and reviews about Beverly Diamonds

reduxowen Send email
 
Feb 5, 2014

Returns are easy

I ordered a good looking diamond pendant for my friend. After we received I thought to get a bracelet instead of pendant. I got in touch with the team and shipped them back in 30 days. I was able to get a good bracelet for same price and even got the bracelet on time. I mean this is very simple and very effective. Can’t thank them enough. Good job
SkinM Send email
 
Mar 21, 2012

False advertisement

False advertisement of diamond value and refusal of refund. Should be investigated by Attorney General.
Jtaber79 Send email
 
Mar 21, 2012

False advertisement

I agree 100%. I have a similar problem with Beverly Diamonds. Here is my personal experience with them.

I purchased a wedding set from Beverly Diamonds in February 2011 for $3, 173. In October of 2011,  the prong setting containing the center diamond BROKE off the ring.
I contacted them and after several days of conversation, they agreed to fix it, but I had to pay the cost of me shipping and insuring the ring back to them.

When I received the ring back, it did not look like the same ring, but it was of the same make and appeared to be the same size as the ring that I shipped, so I assumed it was a replacement.

My fiance and I are getting married on May 5, 2012 and I was looking at local places to take the engagement set and get it appraised a couple of weeks ago.I took both the engagement ring and the band to a local jeweler.

The local jeweler inspected the ring and found loose side stones, a fracture in the center stone ( most likely from it being clarity enhanced), a chipped stone in the wedding band (which has never been out of the box), and numerous issues with the metal work.

I contacted them again and they agreed to fix it.  I sent the ring back once more and they sent me a "new" set about a week later.  Upon receipt of the rings, I went back to the jeweler and put them under the loupe myself.  10 of the side stones in the new engagement ring are loose and I can move them very easily with the tip of a #2 pencil.

Needless to say, I am not happy with the quality of the replacement set and am now fighting with them to get my money back.  This is wonderful coming about a month and a half before our wedding date.

I had posted on their facebook wall, but they deleted it.  I have emailed and called several times in the past week. They wont respond to emails and no one will transfer call to anyone with authority.  I am beyond frustrated. Seems like once you figure them out, they ignore you and pretend you don't exist.

-Jason (jtaber79@gmail.com)

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    Sun Life Assurance Canada - Life insurance conversion denial
    be careful. When i left my employer I was sent a form for...
    US Pharmacy - Phone Harassment
    I have been getting calls from these "people"...
    mobile draw@live.com - Prize claim
    Hi I just received the message that...
    KTM - engine problem
    i bought a new duke 250 just 4 month ago,,but i heard the...
    Skout - Cant log or get an password reset
    I cant log into my account nor get a password reset sent...
    POS LAJU - 2X UNSUCCESSFUL DELIVERY
    The seller post out my parcel on 13/9 and it should be...
    Georgia Power - High bill
    High bills due to water heater going out and now our air...
    George Power - Way so much with y'all way of saying your helping...
    knowHigh bills due to water heater going out and now our...
    Coca Cola - Prize
    Prize ki janakari puri do

    Recently Updated Complaints

    Sun Life Assurance Canada - Life insurance conversion denial
    be careful. When i left my employer I was sent a form for...
    US Pharmacy - Phone Harassment
    I have been getting calls from these "people"...
    mobile draw@live.com - Prize claim
    Hi I just received the message that...
    KTM - engine problem
    i bought a new duke 250 just 4 month ago,,but i heard the...
    Skout - Cant log or get an password reset
    I cant log into my account nor get a password reset sent...
    POS LAJU - 2X UNSUCCESSFUL DELIVERY
    The seller post out my parcel on 13/9 and it should be...
    Georgia Power - High bill
    High bills due to water heater going out and now our air...
    George Power - Way so much with y'all way of saying your helping...
    knowHigh bills due to water heater going out and now our...
    Coca Cola - Prize
    Prize ki janakari puri do
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username