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Beverly Diamonds

United States

Consumer complaints and reviews about Beverly Diamonds

reduxowen Send email
 
Feb 5, 2014

Returns are easy

I ordered a good looking diamond pendant for my friend. After we received I thought to get a bracelet instead of pendant. I got in touch with the team and shipped them back in 30 days. I was able to get a good bracelet for same price and even got the bracelet on time. I mean this is very simple and very effective. Can’t thank them enough. Good job
SkinM Send email
 
Mar 21, 2012

False advertisement

False advertisement of diamond value and refusal of refund. Should be investigated by Attorney General.
Jtaber79 Send email
 
Mar 21, 2012

False advertisement

I agree 100%. I have a similar problem with Beverly Diamonds. Here is my personal experience with them.

I purchased a wedding set from Beverly Diamonds in February 2011 for $3, 173. In October of 2011,  the prong setting containing the center diamond BROKE off the ring.
I contacted them and after several days of conversation, they agreed to fix it, but I had to pay the cost of me shipping and insuring the ring back to them.

When I received the ring back, it did not look like the same ring, but it was of the same make and appeared to be the same size as the ring that I shipped, so I assumed it was a replacement.

My fiance and I are getting married on May 5, 2012 and I was looking at local places to take the engagement set and get it appraised a couple of weeks ago.I took both the engagement ring and the band to a local jeweler.

The local jeweler inspected the ring and found loose side stones, a fracture in the center stone ( most likely from it being clarity enhanced), a chipped stone in the wedding band (which has never been out of the box), and numerous issues with the metal work.

I contacted them again and they agreed to fix it.  I sent the ring back once more and they sent me a "new" set about a week later.  Upon receipt of the rings, I went back to the jeweler and put them under the loupe myself.  10 of the side stones in the new engagement ring are loose and I can move them very easily with the tip of a #2 pencil.

Needless to say, I am not happy with the quality of the replacement set and am now fighting with them to get my money back.  This is wonderful coming about a month and a half before our wedding date.

I had posted on their facebook wall, but they deleted it.  I have emailed and called several times in the past week. They wont respond to emails and no one will transfer call to anyone with authority.  I am beyond frustrated. Seems like once you figure them out, they ignore you and pretend you don't exist.

-Jason ([email protected])

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