I agree 100%. I have a similar problem with Beverly Diamonds. Here is my personal experience with them.
I purchased a wedding set from Beverly Diamonds in February 2011 for $3, 173. In October of 2011, the prong setting containing the center diamond BROKE off the ring.
I contacted them and after several days of conversation, they agreed to fix it, but I had to pay the cost of me shipping and insuring the ring back to them.
When I received the ring back, it did not look like the same ring, but it was of the same make and appeared to be the same size as the ring that I shipped, so I assumed it was a replacement.
My fiance and I are getting married on May 5, 2012 and I was looking at local places to take the engagement set and get it appraised a couple of weeks ago.I took both the engagement ring and the band to a local jeweler.
The local jeweler inspected the ring and found loose side stones, a fracture in the center stone ( most likely from it being clarity enhanced), a chipped stone in the wedding band (which has never been out of the box), and numerous issues with the metal work.
I contacted them again and they agreed to fix it. I sent the ring back once more and they sent me a "new" set about a week later. Upon receipt of the rings, I went back to the jeweler and put them under the loupe myself. 10 of the side stones in the new engagement ring are loose and I can move them very easily with the tip of a #2 pencil.
Needless to say, I am not happy with the quality of the replacement set and am now fighting with them to get my money back. This is wonderful coming about a month and a half before our wedding date.
I had posted on their facebook wall, but they deleted it. I have emailed and called several times in the past week. They wont respond to emails and no one will transfer call to anyone with authority. I am beyond frustrated. Seems like once you figure them out, they ignore you and pretend you don't exist.
-Jason ([email protected]