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Booking.com_CR Send email
 
Feb 23, 2012

denial of feedback facilty

Hi Plasmid,

Please help us look into this for you by providing us with your booking number. Alternatively, you can contact our customer care team here: http://bit.ly/hiFJ2g.

Best regards,
Your Booking.com team
Tomwqq Send email
 
Feb 23, 2012

denial of feedback facilty

We toured Europe for a month and stayed in a number of hotels across 10 countries and most of them were very good. Some were booked in advance through booking.com including the one really dreadful one in Gottingen - the Adesso Schweizer Hof. A long list of complaints but suffice it to say we left after the first night although had to pay for the 2 nights we had booked. The hotel advised booking.com that we were "no shows" and the reservation was cancelled. Booking.com tell me that it is now impossible to leave feedback on their website about this awful hotel as we are shown as a cancelled booking. This inspite of the fact we have the invoice for the 2 nights and 1 breakfast. Booking.com say they can do nothing other than have words with the hotel about their inappropriate use of the "no show" option. This is ridiculous and they should have control of their own website. It means you cannot trust the reviews on booking.com as hotels can head off any really bad ones by invoking this no show option. I cannot use booking.com again unless they can restore my confidence and they can only do this by giving me access to leave damning but honest feedback about this terrible hotel.
Plasmid22 Send email
 
Feb 23, 2012

denial of feedback facilty

This is a common occurrence and Booking.com is party to the fraudulent behavior of some of the merchants.

We experienced the exact same situation and Booking.com did absolutely nothing.

We will never use Booking.com again because of this fraudulent behavior.

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