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phil2443 Send email
 
Mar 18, 2014

fraudulent behaviour

giving booking.com your credit card details and then being charged by the hotel with no authority to charge the amount £153.29 booking reference 440512074 is actually fraudulent this happened to me and I cannot get resolution to the matter - all I can do is waste my precious time complaining - not good never be tempted by there silly bargains once they have your credit card details that's it!!!
Booking.com_CR Send email
 
Feb 23, 2012

Embezzlement on hotel reservation

Dear Plasmid & Olivier

Thank you for letting us know. We take feedback very seriously & hope to be of assistance should you have any questions about (future) hotel bookings with us. You can contact our customer care team here: http://bit.ly/hiFJ2g.

Best regards,
Your Booking.com team
Olivier 508 Send email
 
Feb 23, 2012

Embezzlement on hotel reservation

*** AVOID AVOID AVOID the Hotel Palazzo Villelmi B&B - Via Corso Ruggero 149 - Cefalu (Palermo) - 90015 Sicily Sicilia Sicile ***

We had made a reservation for a night at the Hotel Palazzo Villelmi B&B at Cefalu in Sicily three months in advance on Booking.com internet site, in February 2010 for a night there in May 2010.

When we arrived at the hotel Palazzo Villelmi B&B they asked our passports, have us sign the hotel documents, gave us handwritten papers for a breakfast at a bar around the corner, and asked us to pay in advance.

We asked to see the room before. They brought us to another location in a pitiful condition, ruined building and smelly room.

When we refused the room they told us that anyway we would have to pay the room according to Booking.com arrangements.

Anyway we refused the room and find an accomodation at another B&B.

Back home a week later, we had in the mailbox a message from Booking.com saying that we did not appear at the hotel at the dates of the reservation and that the night would be charged to us.

We asked to let a on-line comment on Booking.com internet site but they told us that they only display reviews from guests who actually stayed over-night at the hotel they have booked a room at, that in our case, we did not stay over-night at the originally booked hotel (Palazzo Villelmi B&B) and therefore they cannot show our review on their site.

When we go on booking.com internet site we still continue to see that the hotel is rated 7.9 with excellent comments. As a consequence many other people will continue to book a room there and experience the same embezzlement.
Plasmid22 Send email
 
Feb 23, 2012

Embezzlement on hotel reservation

Unfortunately this is a common occurrence and Booking.com is actively partaking in the fraudulent behavior.

As such treat the reviews with caution. The worst cases do not show up because both the fraudulent merchants and Booking.com
make it intentionally impossible to leave feedback.

Please consider not using Booking.com until they correct their and their Merchants fraudulent behavior.

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