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Consumer complaints and reviews about Broadband

JunT Send email
Sep 16, 2020


I recontract our office broadband for SGD89/- per month (on promotion) after Singtel sales person contacted me. The previous charge was SGD99/- per month.

To my surprised, in our 1st bill after recontract, the charges is SGD619.60 without any breakdown. I contacted Singtel (waste my time) and was told that the fee was pro-rated at market price of $756 which I was not informed about this at all. Common sense tells that for pro-rated sum it should be calculated based on SGD89/- instead of market price (which does not exist at all and the sales person did not mention it including in the renewal confirmation email). Although they will set off in the next bill, my point is why as a customer, we need to pay so much in advance to such a big company Singtel and then they will set off the bill next month. During this Covid-19 pandemic, cost is our concern. This method of billing is nonsense. The billing team and Singtel should look into this matter.

Dont offer a promotion with so much inconvenience and with hidden billing system.We only need a basic package for the office as most of us are working of home.

The sales person needs to communicate with transparency to the customers and not just to sell the product.

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