This place is terrible.. this is a letter i sent to their contact us link on their main web site over a week ago with no reply.. today I was bored so I spent a bit of time to find the CEO of BWW's email address
Hello, Ms. Smith
I had sent this letter to your sites contact us link, I was really expecting a reply to it. But after a week with out a call, or even a email I started thinking maybe the people that read those replies just do not care either. below is a copy of the letter I sent and I am looking forward to a reply.
Generally I get good service when i dine in, but i usually go to the merriville location.
this time I went to the new Crown Point Indiana location. This was the worst service I have received at any restaurant. First upon arriving I asked to be seated at a booth. the host blatantly ignored this and brought me to a table, again I asked for a booth, that was clearly open at the time. But yet again that was blown off and was told well i can put you at this half booth, by this time I was tired of dealing with her ignorance, and lack of customer appreciation so I said whatever and sat there. ( This is when I realized where people go to work when they are fired from Mc Donalds.)
Then came the long wait for food, it must of taken so long because it was over cooked, the boneless wings where hard and crunchy, the last one when i went to pick it up with a fork was so well done that it shattered. Having worked at restaurants I know better than to send back food at a place that employs teenage cooks.
Finally we where able to get a manager over to our table, it worried me for a bit that the wall that they where leaning on for the past 20 minutes might fall over without them holding it up. I informed them of all the problems with the meal. They graciously insult me with a $5 off on my next meal coupon. I thought wow I payed for $30 of dry food and they gave me a $5 off my next visit.. What is the real bad part is that coupon was under what I left the waiteress as a tip since it was not her fault. At that point I knew for a fact that this place is full of fired Mc Donalds employees. I was going to wright screw your $5 off on the card and leave it on table, but thought maybe one day I will give a different location a try.. either way I will not return to that bww location.
the CEO's email address is [email protected]