I ordered incense from Capricorns Lair. I have been ordering the same thing for several years. They send emails to me with discount coupons. I waited almost a month for it only to get something totally wrong. (I ordered stick incense, they sent granules and of a different scent) I called to see what I needed to do. They told me I had to pay to ship it back although it was not my mistake. When I questioned that, they were rude and hung up on me. I called back and talked to Mike who supposedly was the boss, and he jumped down my throat before I could even make a point. He told me to never order form them again!!! MY my my. They won't be in business very much longer with that attitude. So here I sit with a 2 pound bag of incense granules that I don't even know how to use and I'm out 30 bucks. Hmmm.

I give this company a -10 score in customer service and -20 for prompt delivery.
How do I get my money back is my next problem. I cannot believe this company is still
in business.