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Care.com

United States,
Tennessee

Consumer complaints and reviews about Care.com

[email protected] Send email
 
Sep 16, 2020

terminated for reporting harassment

INFORMING THE PUBLIC! I have been a sitter with care.com since 2016 with over 16 five-star reviews gained over the years. I have never had any reports filed against me as a sitter nor filed any complaints against anyone since joining care.com. I recently encountered one parent who we disagreed on the sitting event so I tried to reach out to care.com so they could be informed of our conflict and advise me going forward. The conflict had nothing to do with the care I provided but was surrounded around my son eating her food! (Popcorn, chips and soda). I even refunded the parents money even though at best it was a misunderstanding. I was still harshly insulted and harassed by the parent long after the sitting ended and money was refunded. My care.com profile was terminated by my care.com “family” after I filed my first harassment complaint (first complaint of any kind) against these parents. I'm not upset with the parent who probably filed a complaint as well but im upset with care.com because they decided to terminate my sitter profile without warning, without even speaking to me to substantiate any claims, and regardless of my profile showing "top sitter recommended in your area" . All of my 16 reviews have been five-stars, which all substantiate my reputation as a good sitter over the years but that didn't matter. Care.com DID ABSOLUTELY NOTHING to protect me as a sitter but terminated me for a harassment report!
[email protected] Send email
 
Sep 16, 2020

terminated for reporting harassment

INFORMING THE PUBLIC! I have been a sitter with care.com since 2016 with over 16 five-star reviews gained over the years. I have never had any reports filed against me as a sitter nor filed any complaints against anyone since joining care.com. I recently encountered one parent who we disagreed on the sitting event so I tried to reach out to care.com so they could be informed of our conflict and advise me going forward. The conflict had nothing to do with the care I provided but was surrounded around my son eating her food! (Popcorn, chips and soda). I even refunded the parents money even though at best it was a misunderstanding. I was still harshly insulted and harassed by the parent long after the sitting ended and money was refunded. My care.com profile was terminated by my care.com “family” after I filed my first harassment complaint (first complaint of any kind) against these parents. I'm not upset with the parent who probably filed a complaint as well but im upset with care.com because they decided to terminate my sitter profile without warning, without even speaking to me to substantiate any claims, and regardless of my profile showing "top sitter recommended in your area" . All of my 16 reviews have been five-stars, which all substantiate my reputation as a good sitter over the years but that didn't matter. Care.com DID ABSOLUTELY NOTHING to protect me as a sitter but terminated for filing a harassment report!
[email protected] Send email
 
Sep 16, 2020

Care.com terminated me for reporting harassment

I have been a sitter with care.com since 2016 with over 16 five-star reviews gained over the years. I have never had any reports filed against me as a sitter nor filed any complaints against anyone since joining care.com. I recently encountered one parent who we disagreed on the sitting event so I tried to reach out to care.com so they could be informed of our conflict and advise me going forward. The conflict had nothing to do with the care I provided but was surrounded around my son eating her food! (Popcorn, chips and soda). I even refunded the parents money even though at best it was a misunderstanding. I was still harshly insulted and harassed by the parent long after the sitting ended and money was refunded. My care.com profile was terminated by my care.com “family” after I filed my first harassment complaint (first complaint of any kind) against these parents. I'm not upset with the parent who probably filed a complaint as well but im upset with care.com because they decided to terminate my sitter profile without warning, without even speaking to me to substantiate any claims, and regardless of my profile showing "top sitter recommended in your area" . All of my 16 reviews have been five-stars, which all substantiate my reputation as a good sitter over the years but that didn't matter. Care.com DID ABSOLUTELY NOTHING to protect me as a sitter but terminated me for filing a report!
Justwantservice Send email
 
Feb 23, 2012

Bad Practices and Service

We were looking for a nanny to help out with our daughter so I signed up with Care.com and ran an ad. At first, things went well. We got some applicants and were in the process of scheduling interviews. Then one day, I went to sign in and couldn't. I sent a message to them and received a generic response stating that my account had been terminated. They had just taken money out of my account so it wasn't like I didn't pay for the service. I wrote them back and asked them to give me a reason and a refund. They wouldn't - only gave a regurgitation of their policy that states they can cancel your account at any time without warning. I really don't care what their 'policy' states. They took my money and then cancelled me for no reason. It also angers me that they don't even have a phone number listed anywhere so that I could talk to an actual person. It is just bad business.
Tulipdaffodil Send email
 
Feb 23, 2012

Bad Practices and Service

I am a nanny and I sent an email reply to a lady offering to pay me $400.00 for 6 days. I told her I was disgusted by her offer since it was not minimum wage. Care.com cancelled my profile and membership and they continue to allow this woman to post her 4.00 per hour job on their website. They don't care about nannies and they just want parents to pay them and its all over their website people offering free bedrooms for 40 hours of work from a nanny and NO pay. They cancelled me me because I said in my own words that I was disgusted by the woman who offered me 4.00 per each hour of work. Parents in my area told me that most of the nannies they contact don't have papers (immigrants with no green cards). This website seems like a good solution to find a job or find a babysitter but they don't offer good screenings and they terminate babysitters for complaining about parents who are keeping a slave employee.

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