Submit a Complaint

Carid

United States,
Florida

Consumer complaints and reviews about Carid

[email protected] Send email
 
Nov 24, 2020

Lack of handling the complaint

Please read before you ever do business with this company.
I purchased rims and tires before i even placed the order i called to insure fitment plus their site also said it would fit. First problem was the rim hugged my break so tight the was no way to move the car. I asked for either a refund or a different product (rim that fit properly) their response was to send spacers which also did not fit(those were made of aluminum wrapped in newspaper in a none professional box) and e/t lug nuts. After the spacers that i did not want, there was not enough tread for the lug nuts to even work.
I was told multiple times your S.O.L we can do anything. Almost 2 months later i finally got a rep who realized since its a fitment issue the would take the tires back. However the materials to repackage for send back covered enough for 1 tire. I requested additional materials which never was responded (I waited for more then 2 weeks)and as a matter of fact they sent another set of the same lug nuts.Ups didnt even have the additional wrapping , they had to box each tire resulting in 120$ out of pocket. I have sent pictures and responses every step of the way, including the receipt from the ups store. They refuse to do anything about the cost out of pocket.
But at this point to total lack of respect of my time,money, inconvenience and extra money of pocket. Is the worst experience i have ever had. I would never recommend this company in a million years. When i asked how to leave feedback on their site they just told me to call wheels dept again. Ridiculous

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username