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Consumer complaints and reviews about CarMax

Travis White Send email
Jan 14, 2021

Carnax gave me a bad check for $20,000

Same as other stories here. I sold my truck for $20k, and they gave me a check. Bank said they would put a hold on it due to amount. A week later I check back and they say that they can't release it because Wells Fargo (whom it's cut from) say they need approval from Carmax to release it. I call Carmax and they play dumb and say they have no idea why, that it should have been released automatically. Wella Fargo says absolutely not, they ALWAYS must get approval from Carmax. Contacting AG, and a personal attorney to sue their asses, and may involve the police.

This company is CRIMINAL! NEVER go there!
Infidel Send email
Mar 21, 2012

Wrote me a bad check for $25,000.00

Took a SL500 to Carmax in Plano, TX to sell. Got $25, 000.00 for it. Took the deal. Went through all the paperwork, signed in all the places told, got a check (they call draft)and left. I deposit the check a couple days later, and a week after that, I get a call from my bank that the check was returned.

I ask if its stamped NSF. Bank officer says strange, it doesn't have anything stamped on it. So off to call Carmax. Of course this all occurs during the snow storm that hit during Super Bowl. The Plano office is closed due to weather. I call corporate. They are worthless. Finally after I threaten to call the local DA's office and State Attorney Generals office I get a call back from the finance manager at the Plano Carmax.

He goes on to tell me how he saw the mistake, but had no way to contact me. (BS). Long story short, they put a stop payment on my check because where he says that where I was directed to sign the title, was in the wrong spot. So after me telling him what I thought and it was all BS, he could have called or tried, he said he'd see if the Houston Carmax could overnite me a check. I get my bank officer on the phone (3 way) and have the bank officer give the Carmax manager the banks address to deposit the check to rather than to me and then to the bank. The bank is pissed I have a bad check of $25, 000.00 that got returned, so I want them to know it isn't my fault. Everything I did was in good faith.

So ask the manager, why are you overnighting me a new check if my title is still incorrect. His response, "I hope you'll work with us".

I'm still waiting on that check.
Rangem Send email
Mar 21, 2012

Wrote me a bad check for $25,000.00

i had the same problem at tinley park illinois except it was for 29.000 they advertise they issue you a bank draft this is a lie they give you a regular check mine bounced to then they sent a cashiers check i deposited it they refused to even say it was wrote on their bank its been over 60 days they still have my car and title and all i have are worthless checks

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