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CCI*[email protected]

United States

Consumer complaints and reviews about CCI*[email protected]

mrdee Send email
 
Jan 14, 2020

getaroom.com

AVOID GETAROOM.COM and AGODA.COM (they're the same company).
"Free Cancelation" is only for cancellations. They will not modify bookings for any reason at any time, but they conveniently neglect to tell you that at time of booking. They reluctantly put me on hold when I requested a supervisor confirm this information. No one ever came back.

They make money by misleading customers. It's an unecessary and short-sighted policy. I guess they have so much business they don't care about losing a few thousand of us who won't tolerate their service level.
Lobo83 Send email
 
Jan 3, 2020

Fraud

Like many others I was duped by this company as their number was listed when I searched Embassy Suites in Troy Michigan to make a last minute hotel reservation for 3 nights. Rep never identified themself as a third party. I said I had a corporate rate through my company. She put me on hold then came back and said she had a better rate than that for my stay period. Quoted $109 a night for 3 nights plus other "charges of some sort" I figured this was the obligatory taxes you pay in most cities. When I check out of the hotel the portfolio showed total stay costed $302.56. Then when I checked my credit card, CCI Hotel charged me $456.59! I called the hotel and they informed me I used a 3rd party website, and they did not charge my card. Called CCI and got disconnected. Called Capital One to dispute. The agent and I called the company. Clearly a boiler room scam operation. Ended up getting refunded $137 for their "fees". Still overpaid a tad but not to the extent they tried to rip me off for. I will be much more careful going forward. Make sure you talk directly with the hotel.
Texasmade414 Send email
 
Jan 29, 2019

Fraud

I thought I was booking a room through Hampton l, someone, I ended up in a scale where I got double charged. Called ‭1 (800) 327-1200‬ and spent 40-min on hold. An agent would always answer my call, but I would get transferred to a dead end.

After yelling at the operator, she advised she would contact customer service and call me back. She called back and once again, I was put on hold within 10-second.

Avoid!!!

Fraud Fraud Fraud

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