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CCI*[email protected]

United States

Consumer complaints and reviews about CCI*[email protected]

Spyder TBL Send email
 
Feb 28, 2020

Fraud

I assumed that I was on the Hampton Inn website making a reservation directly with them. Their logo was on the site, everything about the site gave the impression that I ws dealing directly with Hilton/Hampton Inn.
I made reservation for an event later this year. Once I realized my error, 3 days later, I called to cancel because of the intentional misleading information and over charge. I never lost my temper, yelled, threatened or swore. I was told their cancellation policy was in-line with the hotels policy at the time of the reservation. When I informed them that the hotel allows for cancellations up to 48 hours priorto scheduled check in, they changed their story and denied ever making such claim. I was put on hold three times and hung up on three times while witing for a "supervisor, who was always handling another "escalated call".

This company intentionally misleads consumers into believing they are dealing directly with the hotel, they over charge, and they change policy as they are caught in lies.
mrdee Send email
 
Jan 14, 2020

getaroom.com

AVOID GETAROOM.COM and AGODA.COM (they're the same company).
"Free Cancelation" is only for cancellations. They will not modify bookings for any reason at any time, but they conveniently neglect to tell you that at time of booking. They reluctantly put me on hold when I requested a supervisor confirm this information. No one ever came back.

They make money by misleading customers. It's an unecessary and short-sighted policy. I guess they have so much business they don't care about losing a few thousand of us who won't tolerate their service level.
Lobo83 Send email
 
Jan 3, 2020

Fraud

Like many others I was duped by this company as their number was listed when I searched Embassy Suites in Troy Michigan to make a last minute hotel reservation for 3 nights. Rep never identified themself as a third party. I said I had a corporate rate through my company. She put me on hold then came back and said she had a better rate than that for my stay period. Quoted $109 a night for 3 nights plus other "charges of some sort" I figured this was the obligatory taxes you pay in most cities. When I check out of the hotel the portfolio showed total stay costed $302.56. Then when I checked my credit card, CCI Hotel charged me $456.59! I called the hotel and they informed me I used a 3rd party website, and they did not charge my card. Called CCI and got disconnected. Called Capital One to dispute. The agent and I called the company. Clearly a boiler room scam operation. Ended up getting refunded $137 for their "fees". Still overpaid a tad but not to the extent they tried to rip me off for. I will be much more careful going forward. Make sure you talk directly with the hotel.
Texasmade414 Send email
 
Jan 29, 2019

Fraud

I thought I was booking a room through Hampton l, someone, I ended up in a scale where I got double charged. Called ‭1 (800) 327-1200‬ and spent 40-min on hold. An agent would always answer my call, but I would get transferred to a dead end.

After yelling at the operator, she advised she would contact customer service and call me back. She called back and once again, I was put on hold within 10-second.

Avoid!!!

Fraud Fraud Fraud

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