Submit a Complaint

Cci*hotel Reservation

United States

Consumer complaints and reviews about Cci*hotel Reservation

[email protected] Send email
 
Jul 2, 2020

hotel was closed and was not told

To Whom It May Concern:
I am writing to you again today since this has become an urgent matter. I made a reservation for Lonnie Pfost to stay in the Econo Lodge in Tulsa from May 16-June 1st. Unbeknownst to me the reservation was made for the Broken Arrow lodge and NOT in Tulsa. Several times throughout the conversation, which you will listen to, I asked if the was the location closest to I-44 and Memorial in which he replied yes, several times he said yes. Since I do not live there and did not know any better and trusted his word, I did not check up on that before the reservation was made and made the lengthy stay reservation. He NEVER said that the location in Tulsa was closed down. NEVER, NOT ONCE while he and were talking did he tell me the Tulsa location was closed OR I would never have made the reservation. I asked him several times about if the location was close to I-44 and Memorial. I would have thought that the information would be on his end available for him to see that. So I made the reservation and never looked back.

Then I received a call from Mr. Pfost stating that the lodge in Tulsa was NOT OPEN!!!!! He was left there without any transportation at all. That is when I found out that the reservation was made for the Broken Arrow location. I know nothing about Broken Arrow which was located in an area that was not even close to the area my guest, Mr Pfost, needed to be. Plus I had to get him transportation to the Broken Arrow Lodge. It was most important for Mr. Pfost to be in Tulsa area due to personal reasons and Broken Arrow is no where close for him to be where he needed to be.

I feel that this matter has occurred due to the individual that helped me make the reservation did not know somehow that the Lodge in Tulsa was closed. He never told me that and because of this, I trusted him. I do not blame the person that helped me, in fact he was most pleasant.

Now, because of this mistake I had to move Mr. Pfost to another hotel in Tulsa on the 19th of May and I am now paying for 2 long extended stays to 2 different places. I sent you an email explaining that I had to move Mr. Pfost and am now paying for 2 places. I also said in my email to you that I would be more than happy to pay for the first week of his stay if that was an option and perhaps be refunded for the rest of the reservation. I have not heard back from you!!!!

I feel this has become a situation due to lack of knowledge from both myself and the person I spoke with to make the reservation. I am not trying to weasel out of this but I know if he had told me the Tulsa location was closed, I would NEVER have made the reservation in the first place.

Now I am in extreme dire straights financially and this whole situation has hurt me terribly financially. Please please consider all the information I have supplied you and realize what a horrible mistake not to mention the fact that my guest had to be taken from a closed location to the Broken Arrow. Needless to say this was a very nerve wracking situation that Mr. Pfost had to deal with and finding the transportation to your Broken Arrow Lodge.

I have emailed you several times in which I have attached with this email.

I NEED to resolve this as quickly as I can as I am going in to 2 weeks of paying your lodge in Broken Arrow and Mr. Pfost is no longer staying there at this time. This is causing me financially to be in such financial stress and I cannot be paying for 2 different places. Again, I am willing to pay for the first week of Mr Pfost reservation even though he is no longer there, if that could please be an option.
Please have someone email me and let me know where we stand on this as soon as possible, PLEASE!!!!!!!
Anna Sue Kramer
[email protected]
817-879-3729
Reservation #R1965547284 Room #354
[email protected] Send email
 
Jul 2, 2020

reserved room but at a location that was closed

To Whom It May Concern:
I am writing to you again today since this has become an urgent matter. I made a reservation for Lonnie Pfost to stay in the Econo Lodge in Tulsa from May 16-June 1st. Unbeknownst to me the reservation was made for the Broken Arrow lodge and NOT in Tulsa. Several times throughout the conversation, which you will listen to, I asked if the was the location closest to I-44 and Memorial in which he replied yes, several times he said yes. Since I do not live there and did not know any better and trusted his word, I did not check up on that before the reservation was made and made the lengthy stay reservation. He NEVER said that the location in Tulsa was closed down. NEVER, NOT ONCE while he and were talking did he tell me the Tulsa location was closed OR I would never have made the reservation. I asked him several times about if the location was close to I-44 and Memorial. I would have thought that the information would be on his end available for him to see that. So I made the reservation and never looked back.

Then I received a call from Mr. Pfost stating that the lodge in Tulsa was NOT OPEN!!!!! He was left there without any transportation at all. That is when I found out that the reservation was made for the Broken Arrow location. I know nothing about Broken Arrow which was located in an area that was not even close to the area my guest, Mr Pfost, needed to be. Plus I had to get him transportation to the Broken Arrow Lodge. It was most important for Mr. Pfost to be in Tulsa area due to personal reasons and Broken Arrow is no where close for him to be where he needed to be.

I feel that this matter has occurred due to the individual that helped me make the reservation did not know somehow that the Lodge in Tulsa was closed. He never told me that and because of this, I trusted him. I do not blame the person that helped me, in fact he was most pleasant.

Now, because of this mistake I had to move Mr. Pfost to another hotel in Tulsa on the 19th of May and I am now paying for 2 long extended stays to 2 different places. I sent you an email explaining that I had to move Mr. Pfost and am now paying for 2 places. I also said in my email to you that I would be more than happy to pay for the first week of his stay if that was an option and perhaps be refunded for the rest of the reservation. I have not heard back from you!!!!

I feel this has become a situation due to lack of knowledge from both myself and the person I spoke with to make the reservation. I am not trying to weasel out of this but I know if he had told me the Tulsa location was closed, I would NEVER have made the reservation in the first place.

Now I am in extreme dire straights financially and this whole situation has hurt me terribly financially. Please please consider all the information I have supplied you and realize what a horrible mistake not to mention the fact that my guest had to be taken from a closed location to the Broken Arrow. Needless to say this was a very nerve wracking situation that Mr. Pfost had to deal with and finding the transportation to your Broken Arrow Lodge.

I have emailed you several times in which I have attached with this email.

I NEED to resolve this as quickly as I can as I am going in to 2 weeks of paying your lodge in Broken Arrow and Mr. Pfost is no longer staying there at this time. This is causing me financially to be in such financial stress and I cannot be paying for 2 different places. Again, I am willing to pay for the first week of Mr Pfost reservation even though he is no longer there, if that could please be an option.
Please have someone email me and let me know where we stand on this as soon as possible, PLEASE!!!!!!!
Anna Sue Kramer
[email protected]
817-879-3729
Reservation #R1965547284 Room #354
DRich Send email
 
Feb 25, 2020

Hotel Reservation

Ron Banks at Brim Laundry Machinery made a Hotel Reservation for Thomas Harrison at the Quality Inn and Suites 4955 E 18th Ave Tampa, Fl 33605 on 1/6/20 Conf#R1821073330 to arrive on 1/12/20-1/14/20. When Thomas got to the hotel to check in he was told there was NOT a reservation for him and he had to pay out of pocket for his room. I have attached a copy of the Reservation Conformation for your review and the hotel charged to American Express and a copy of Thomas' Quality Inn receipt showing room was paid for on Master Card at the same hotel and date. We would like our money refunded. Ron insists that he made the reservation from the Quality in website but yet your company charged our account then did not pass the reservation along to Quality Inn. Otherwise we will have to contact Master Card for Fraudulent charges charged to our American Express for Services NOT Provided.
Please review and credit our American Express account for erroneous charges of $202.88. Thank you for your help in this matter and have a wonderful day! :)
Thank you Donna Rich A/P

Hotel Reservation Hotel Reservation Hotel Reservation Hotel Reservation Hotel Reservation

Gary V Send email
 
Jan 23, 2020

Fraudulent Charges

This is a horrible hotel booking site, do not ever use them. We booked a room for three nights at the LaQuinta in Tallahassee, Florida and when I received the confirmation realized that we had been charged a $93.00 service fee at which time I called and cancelled. They did not cancel it and after I realized that it was not cancelled I again cancelled it on line and then called again. They assured me that it was cancelled and I would not be charged. I was still charged $189.00 and after not one but two attempts of dispute through my Capital One credit card account they took the side of the booking company and would not stand with me disputing the bill. I paid it and then had to deal with Capital One to get the interest charges removed. I have been with Capital one for many years and they just wouldn't help, they are just as bad, worthless.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username