To Whom It May Concern:
I am writing to you again today since this has become an urgent matter. I made a reservation for Lonnie Pfost to stay in the Econo Lodge in Tulsa from May 16-June 1st. Unbeknownst to me the reservation was made for the Broken Arrow lodge and NOT in Tulsa. Several times throughout the conversation, which you will listen to, I asked if the was the location closest to I-44 and Memorial in which he replied yes, several times he said yes. Since I do not live there and did not know any better and trusted his word, I did not check up on that before the reservation was made and made the lengthy stay reservation. He NEVER said that the location in Tulsa was closed down. NEVER, NOT ONCE while he and were talking did he tell me the Tulsa location was closed OR I would never have made the reservation. I asked him several times about if the location was close to I-44 and Memorial. I would have thought that the information would be on his end available for him to see that. So I made the reservation and never looked back.
Then I received a call from Mr. Pfost stating that the lodge in Tulsa was NOT OPEN!!!!! He was left there without any transportation at all. That is when I found out that the reservation was made for the Broken Arrow location. I know nothing about Broken Arrow which was located in an area that was not even close to the area my guest, Mr Pfost, needed to be. Plus I had to get him transportation to the Broken Arrow Lodge. It was most important for Mr. Pfost to be in Tulsa area due to personal reasons and Broken Arrow is no where close for him to be where he needed to be.
I feel that this matter has occurred due to the individual that helped me make the reservation did not know somehow that the Lodge in Tulsa was closed. He never told me that and because of this, I trusted him. I do not blame the person that helped me, in fact he was most pleasant.
Now, because of this mistake I had to move Mr. Pfost to another hotel in Tulsa on the 19th of May and I am now paying for 2 long extended stays to 2 different places. I sent you an email explaining that I had to move Mr. Pfost and am now paying for 2 places. I also said in my email to you that I would be more than happy to pay for the first week of his stay if that was an option and perhaps be refunded for the rest of the reservation. I have not heard back from you!!!!
I feel this has become a situation due to lack of knowledge from both myself and the person I spoke with to make the reservation. I am not trying to weasel out of this but I know if he had told me the Tulsa location was closed, I would NEVER have made the reservation in the first place.
Now I am in extreme dire straights financially and this whole situation has hurt me terribly financially. Please please consider all the information I have supplied you and realize what a horrible mistake not to mention the fact that my guest had to be taken from a closed location to the Broken Arrow. Needless to say this was a very nerve wracking situation that Mr. Pfost had to deal with and finding the transportation to your Broken Arrow Lodge.
I have emailed you several times in which I have attached with this email.
I NEED to resolve this as quickly as I can as I am going in to 2 weeks of paying your lodge in Broken Arrow and Mr. Pfost is no longer staying there at this time. This is causing me financially to be in such financial stress and I cannot be paying for 2 different places. Again, I am willing to pay for the first week of Mr Pfost reservation even though he is no longer there, if that could please be an option.
Please have someone email me and let me know where we stand on this as soon as possible, PLEASE!!!!!!!
Anna Sue Kramer
Reservation #R1965547284 Room #354