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Century Link

United States,
Arizona

Consumer complaints and reviews about Century Link

joonpark87 Send email
 
Aug 9, 2017

Lies upon lies for unreliable service

We are a small restaurant owning family in Boise, Idaho. We have used CenturyLink for years, and each year has been filled with nothing but lies, overcharging, and unreliable service. Not only do they consistently add charges to our bill, they also "renew" our contract any time we try and bring our bill down to the price at which THEY quoted.

Our most recent beef is this: About 2 months ago, our restaurant upgraded to a POS system to make our system more efficient. Upon this, our internet started being glitchy. I called CenturyLink about this issue and they informed me that I had to upgrade my plan to one with a higher mbps to accommodate the POS. This actually made sense, so I heard them out.

The representative informed us that since we had been "loyal" customers (it's not loyalty if you hold us hostage by forcing us to renew contracts to get adequate service) we were eligible for this upgrade without an increase in price. In fact, she told us that our bill would go down by $8. Of course, this meant that we had to renew our contract yet again. At that point, our options were to either A) cancel CenturyLink all together and pay an early termination fee since we had about 8 months left on our contract, B) stay with the inadequate plan that severely affected our POS and our business (our credit card reader is connected to the internet so when the internet is down, we can't accept credit cards) or C) upgrade to the better plan while paying a lower bill but renew our contract with CenturyLink for 2 more years. Honestly, none of these options were great, but after much thought, we reluctantly went with option C.

The very next month, we received our bill and the amount was DOUBLE our usual bill, which meant we were to pay them hundreds of dollars more every month than what was promised. So I called them. After going through another representative, we were promised that our bill would go down to its normal amount. In addition, this representative also informed us that we were paying fees to a third party company (USBI) for long distance calls. We NEVER agreed to this. Not with CenturyLink. Not with USBI. This meant that for years we were paying $40 to this company for a service that we would NEVER need for our business. In any case, this representative told us that he would direct our call to USBI's automated system, where we could easily cancel our services with them. I was connected to the automated service and I successfully cancelled our service with them.

The next bill we received didn't reflect any changes. So we called AGAIN. This time, a new representative definitively told us that our bill would go down to the amount we were paying before we upgraded. This wasn't "$8 cheaper" as the first representative promised, but we accepted. At this point, I inquired how much of the bill I should pay. The representative told me to pay the PROMISED amount instead of the amount shown on the bill. On top of this, I was so fed up with all of this bulls**t, I threw a fit and convinced them to change our contract to a month-to-month contract. I wanted to cancel right then and there, but seeing as how I expended so much energy into getting this done, I thought I'd give them one more chance.

A few days ago, we received ANOTHER bill quoting the same overcharged amount with the USBI charges still on it. I called AGAIN with nothing but fury in my heart. This time, they informed me that that bill was sent before they input the changes into their system so I could ignore it; however, I should call USBI again because their records indicated that I hadn't cancelled with them...

My final grievance is that all of this money we are paying them, isn't even for a good service! Our internet line has gone down on multiple occasions because either CenturyLink was doing construction or one of their lines was severed. Of course, not all of the occasions have been CenturyLink's fault. We had a windstorm here that knocked out phone and internet lines from CenturyLink and Cable One (the other major internet/phone provider in the area). The problem is, it took Cable One 1 day to fix their issue. It took CenturyLink 4 days. And as I stated earlier, when we don't get internet, we can't use our credit card machine. So in effect, CenturyLink cost our business hundreds of dollars in sales any time something like this happened and then had the brass to charge us for this "service."

So now I am here, venting my frustration on this complaint board. I also called the lawyer leading the charge in the $12 billion class-action lawsuit against CenturyLink to request more information on how to be a part of this lawsuit. For anyone interested, the lawyer representing Idaho is Mr. Ben Mieselas at Geragos & Geragos (this is all public information). There are lawsuits pending for Idaho, Nevada, Arizona, California, Colorado, Oregon, Washington, and Minnesota (I think). I believe this allows me to objectively say that CenturyLink is absolute garbage.
dirtyd15 Send email
 
Aug 3, 2017

Overcharging and deceiving billing

I have had three different issues with CL. They routinely promised me a lower rate for a period of time and then a couple months later would charge me full price again. This has happen 3 different times. Then I dropped my TV coverage and they are now trying to charge me a $240 cancellation charge. And finally I have tried repeatedly to opt out of the Customer Proprietary Network Information share that they sent me and they keep giving me sending me to dead end phone numbers. I am sick of there games.
coloblueyes29 Send email
 
Jul 25, 2017

billing

I have had these guys fore almost a year, my Internet was working alright fore the first two months then I noticed my bill went up My bill went up ..then my Internet started to drop so bad I couldnt get on almost all day it kept going out they sent out 2 tech guys none of them found nothing wrong, I keep calling and they cant seem to help and they are very rude. Now my speed was bumped down to what i am not paying fore! my latest bill they are saying I owe them 2 months but I only owe them one month I argued about that but they said pay up or get turned off! these guys should not offer Internet or lower prices why should I pay a high bill when nothing works! if I had my way I would be finding another place fore Internet but we only have two choices in this small town.
RossL Send email
 
Jul 8, 2017

billing

I was told my bill would be a certain price, because I am on a budget and each month my bill increased, and continued to increase
judymorrow Send email
 
Jul 8, 2017

Refusing to refund my credit

On 5/18/16 Century link sent me a letter saying that I had a credit balance of 19.25 after terminating their service. After calling them on 6/27/16 and 9/7/16 I have yet to receive a check in the mail which they promised both times. Both times I was on the phone for almost an hour being switched from one person to another each one saying that they had nothing to do with that and at the end speaking to someone who promised that "the check would be in the mail" within two weeks. I know that this is not very much money and I actually had given up on it until I saw the class-action suit and thought maybe I could actually get the money back that was owed me.
Santosbr Send email
 
Jul 7, 2017

Billing and payments

I went to centurylink because the service I had with Cox was horrible. Since day 1 I have had nothing but issues. They moved me from a residential acct to a business acct. My phone line doesn't work my Internet is up and down. If they come out I have to pay a fee. I am charged different fees all the time. Terrible service I regret going to them but I am locked into a 2 year contract
ad1212 Send email
 
Jul 6, 2017

Feel Swindled

I'd been a loyal customer of CenturyLink for years. We purchased a new modem/router last year and have moved with no issues when transferring our internet service. This month, we moved to a new space 8 blocks from our old one. When I called to transfer our internet service and they asked for the model of our modem, we were suddenly told that it was suddenly "incompatible" with their "new technology." Ridiculous! I had internet just a day earlier at the old space before we moved--which was, again, 8 blocks down the street. ("But it's because we have 'new technology,'" was the only answer I was given.) I spent over an hour, trying to remain calm, asking WHY IN THE WORLD I couldn't just receive the same service I'd been getting previously. Instead, I now had to BUY their APPROVED modem for $100, and had to take more time off of work to wait for a technician who was required to come install their "new technology" (a term they used ad nauseum). I got the most canned answers and absolutely zero understanding. Someone tell me how I could be getting internet from CenturyLink just fine on that router a day before in the exact same neighborhood, only to be told suddenly it was no longer accepted and I had to pay more just to transfer my service! I'm convinced that CenturyLink is a scam out to punish customers, and if options weren't so limited in this city I would have told them where to stick their "new technology."
ad1212 Send email
 
Jul 5, 2017

Feel Swindled

We have used CenturyLink for years. We use our own modem/router and have moved with it in the past 9 months with no transfer troubles. This past weekend, we moved into a new rental that was located only 8 blocks down the road from our last place, yet when I called CenturyLink to transfer our service, the rep told me that my modem was "no longer compatible" with their "new technology." Ridiculous! I had internet just the day before--again, a mere 8 blocks away. ("But that's because we have 'new technology.'" was the only response I could get out of them.) I spent over an hour on the phone trying to understand why I couldn't be setup with the same service I had, but they wouldn't relent. Because of this, I had to buy their new approved modem ($100 I didn't have, because moving is expensive), and am required to miss another day of work for a technician to come out to install their "new technology" (a term they used ad nauseum). The modem is less than a year old and I can't help but feel that I'm being swindled by CenturyLink.
wittsoma Send email
 
Jun 27, 2017

moved no service - still had to pay for broken contract

I did not know that there was such a place on the internet to make a complaint! I had service with century link in Arkansas for approximately 7-8 months when we had to move to another location in the same county. When I called I was told that there was no service in my new area. After numerous phone calls to this company, I was told not to worry about my bill which was $184.12 for breaking my contract. After several months of receiving the same bill, I finally got in touch with a supervisor who was very rude . She told me she did not care what I had been told by other century link operators, that I had broken the contract and I owed this money! I explained that I would continue with century link, but the service was not in my new area! She said that I had signed the contract and the agreement terms where in the small print. She also said if I did not pay- that I would be reported to the credit bureau. I paid the $184.12 , but have been sore about it eversince. I will NEVER use century link again even if means I wont have service!
Michelarag Send email
 
Jun 23, 2017

Charging For NO Services

I do not believe my eyes so many complaint towards CenturyLink I thought I was the only one, I've been with CenturyLink for over 25 years "I'm being billed for no services" I CANCELLED my service in January / 17 paid in full ,to switch over to a new carrier Home Service landline the other company informed me that they needed to have CenturyLink leave or reopen my original home phone # for porting purposes only, turns out CenturyLink held onto that line for as they could,the other company conveniently had a hard time Porting my number over and then charge me for the line being open for 6 YES 6 months they closed my account on their own and sent a final bill I refused to pay and they refuse to give me a refund or adjustment and refuse to get a service manager on the line I've been on the phone for over an hour waiting for someone answer my request I am so sick of CenturyLink I don't even know how this company is still around ripping everybody off why hasn't the Better Business Bureau or the Attorney General's or Anybody,Sombody shut this place down put them out of business they have to go they're rotten they're Crooks they're obviously wicked and evil this internet is swamped with complaints about CenturyLink how sad,,, by the way still on the phone over an hour and a half now and I already called them last week and the week before that nobody can answer me nobody can help me they just want their money and I just want them to leave me alone and let me go
sschmitt Send email
 
Jun 22, 2017

numerous

I have been trying to deal with correcting a number of billing/service problems with CenturyLink for almost 4 months - have spent numerous hours speaking with various agents, managers, etc. and have dealt in person with the rep at the store who originally set up what was supposed to be a bundled package at a set price. Even though we are assured each time the issue has been resolved, it has not. I continue to receive incorrect charges for services and am also receiving separate bills for my DirectTV and CenturyLink services even though it was to be a bundled package - the charges are almost double the package price. I will be contacting my local franchising authority to file a complaint and hopefully get some assistance in resolving this fiasco. Would like to know how to join the class action suit against CenturyLink.
betty_butler4@yahoo.com Send email
 
Mar 29, 2017

Century link

I have complaint about Century link and practices. I received a call from a third party saying they were going to take me to court for unpayed bill to century Link. I told them I haven't had this provider for a long time. They told me it was turned over in 2010 and that the original bill was 500 plus change but now I owed over 1400. I didn't want to go to court so I agreed to set up payments. I have been paying on it for the last 3 or 4 months. I received a call from another company threatening to take me to court and I told them I was already paying it off but they took 200 dollars out of my bank. So I called them back and ask for info and they said that they couldn't give me any it was confidential. I told them I had contacted a lawyer and that they had to. So they gave me a phone number in Nebraska and I told them that I hadn't lived in New for 22 years. Century link was trying to collect through two companies for same bill. I told them that I didn't remember that phone number but they said They had done a background check and it was me. Very nasty and threatening. So I have paid almost 1400 for a bill that I don't think is mine. Please help
danashy21863 Send email
 
Mar 22, 2017

Fraud

I received a call from a Centurylink representative last November 2016, at my salon during business hours. He wanted to know who my current carrier was and what I was paying monthly for my two phone lines and internet service. When I shared the information with him he told me that Centurylink could give me the same price but it would also include nationwide calling. That sounded like a good deal to me so I agreed to let him set up a time to have my service switched over. When I received my first bill it had several charges that I was not made aware of and at the bottom of the bill in fine print a statement saying that I was under a three year contract and that if I cancelled my service before the end of the contract I would be charged over $700.00 per line. I was not made aware of any three year contract by the Centurylink rep. and was not asked to sign one.
I immediately called my old carrier and had my service switched back and have received another bill from Centurylink for $1500.00. I have tried multiple times to get through to Centurylink to get this resolved but they just keep passing me around from one person to another. They said I need to get a (ticket adjustment) as they call it, but I just get emails with a no reply option saying "ticket adjustment denied". I have been totally scammed by Centurylink and I don't know what else to do. This company should not be able keep getting away with ripping off consumers!
danashy21863 Send email
 
Mar 22, 2017

Fraud

I received a call from a Centurylink representative at my salon during business hours. He wanted to know who my current carrier was and what I was paying monthly for my two phone lines and internet service. When I shared the information with him he told me that Centurylink could give me the same price but it would also include nationwide calling. That sounded like a good deal to me so I agreed to let him set up a time to have my service switched over. When I received my first bill it had several charges that I was not made aware of and at the bottom of the bill in fine print a statement saying that I was under a three year contract and that if I cancelled my service before the end of the contract I would be charged over $700.00 per line. I was not made aware of any three year contract by the Centurylink rep. and was not asked to sign one.
I immediately called my old carrier and had my service switched back and have received another bill from Centurylink for $1500.00. I have tried multiple times to get through to Centurylink to get this resolved but they just keep passing me around from one person to another. They said I need to get a (ticket adjustment) as they call it, but I just get emails with a no reply option saying "ticket adjustment denied". I have been totally scammed by Centurylink and I don't know what else to do. This company should not be able keep getting away with ripping off consumers!
tmack Send email
 
Mar 2, 2017

centurylink bad service & fraud, liars

I'd been a customer of CenturyLink since it was U.S.West then Quest. Since becoming CL the service has become the pits, also false ads, excuses (aka lies), lost service when it rains as ground lines date back to former phone companies. Rise in bills unexplained & excess of what should be. There are laws against elder abuse & CL needs to be held responsible for scamming seniors with PERMANENT disabilities!!!65
Madandrobbed Send email
 
Feb 18, 2017

Paid another persons account

I paid several hundred dollars online to my internet account. After 4 months of paying my bill on time I received shut off notifications. When I called to see why a representative pulled up my information and it was attached to a strangers account (It was their personal information but my bank account.) They made the switch and sent me to there fraud department. For months now I have been asking for a refund and they always say they will help me but give me some other step to perform. I have pulled all of the transactions form my bank and sent them over several times. It has been almost a year and they still have not refunded me. They never get back to me like they say they will. I don't have the time to follow up with them anymore (I work two jobs.) It is almost worth the hundreds of dollars lost just to not deal with these incompetent morons they keep sending my way.
roccimalone Send email
 
Feb 15, 2017

Electronic over payment of $5670 that Century Link refuses to reimburse

I bank with Bank of America. I requested an electronic bill pay to the company for one month (1st month of service) to Century Link. The check was sent for $5728.00 but this was a mistake and should have been $57.28. I've spent two days on the phone with Century Link Financial supervisors and was told today that Century Link would not reimburse me the over payment. I would have to take it up with the bank. The bank supervisor was on the phone with us in a conference call with Century Link supervisor to help explain to them what happened and what needs to be done. Century Link refuses to reimburse the over-payment of over $5670.27 dollars. I have filed a case with the Authority Generals office in Arkansas as well and will be contact the police department.They refuse to reimburse the money.
Joshuaesp Send email
 
Feb 11, 2017

Billing issues and lies

I have had multiple issues with Century link over the years. If you set up an account and have a modem and decline renting a modem they will still incorrectly bill you. Whenever they incorrectly bill you even when you call or chat and they promiss to correct a bill they do not always correct it. If you pay on line or by autopay there are fine print aggrements in clicking to agree to pay that say you wave a lot of your legal rights. So I always pay by mail. Now recently when paying by mail they hold the check and then say the payment is late. I send in the payment way ahead of time. They do not like people paying by check because they want you to go on line and autopay and agree to the lousy terms. Furthermore never get on a contract with them if you can avoid it. They do not tell you but they are required in some states to provide low income people with lower rates, if you have medicaid or food stamps. But when you sign up for such a program they will bill you wrong on purpose to try to get you to get off such a program. They treat the poorest people like dirt. There has been times where on the phone they straight out lie to you. Therefore always use their chat service and always click email chat record to your email to have record with all correspondences with this company. if you talk on the phone record all your phone calls with them. I have delt with them for years. this is by far the most currupt company I have ever had to do business with. Furthermore in Colorado the governors office and century link have been involved in some scandals. Total monopoly and greed oriented company. The only think i could say is that it is sort of just the climate of there being no regulations agains monopolys in the phone and internet business, so we only have two big internet providers. the prob is systemic. Still CL is the worst. They will start you on a low price but they already have a plan to steal your money through unethical means. Furthermore they keep thorough records on you as an individual so when you call and talk to them they treat you differently and direct you to special departments. They use very tricky, techy means to try to steal from you. Or in my case they will hold the check and make it late. I mail my checks at least 10 days in advance. They are the worst. .
thucs Send email
 
Feb 8, 2017

Billing

I enrolled in a so called promotions, 29.99/month, I used my old modem. then I was charged 86.53, 92.73, 70.59, 54.61 for the past 4 month with autopay set up. I kept calling their service, I returned modem, and they had confirmed the reception as well. Still every month I was charged for modem lease, I even has their confirmation#s, every time I called service, I was transferred many times and spent hours and hours. The first 2 month the service was intermittent, I had reboot the modem every 2 hours which it was frustrating, I told the company, it sent technician told me it was wired wrong the first time. Since it was their fault, I ask for credit back, they agreed told me they will issue me credit and nothing at all was done, instead I saw high bills continually.
AbbyA Send email
 
Feb 1, 2017

Fraud by century link

Right from my very first bill In May 2016 Century Link consistently overcharged me by at least $30.00. I called numerous times trying to get it straightened out. Either no one there understands their billing system or they are deliberately scamming their customers. I finally figured out exactly where the extra charge was (on the billing statement which is ridiculously misleading) and got my bill reduced by $30.00. I had my service transferred at the end of Dec. 2016 and they are again adding charges that I did not incur.
It's so irritating because my income is extremely limited. I budget down to the penny, have no money reserves whatsoever, am disabled, and yet this company feels free to do these things to people in my situation. I am looking into bringing a lawsuit. Just trying to figure out how in the world to do it!
sl_reed Send email
 
Jan 27, 2017

Bait and Switch

Pretty straight forward bait-and-switch. Someone claiming to be a Centurylink representative came to my door, promised me a specific price for a 24 month contract. I made them reiterate that the quoted price included ALL fees and taxes, and I also made the person that they dialed into to finish the signup, reiterate as well that the quoted price included taxes and fees, which they said that it did.

When I received my first bill, it was more than double what I was sold. I called Centurylink Billing, and the rep there applied "other discounts and promotions" to bring my monthly charges down somewhat from these highly inflated charges, but still not to the level that I was explicitly quoted when I was sold the service. And, on top of that, these discounts would only apply for the first 12 months of my 24 month contract. He did say I could call back after a year to find out what other discounts I may qualify for at that point, but could not give me the price I was quoted, for the timeframe that I was quoted for.

When I requested to submit a complaint about this bait-and-switch, I was transferred (blindly) to someone who said that they had no authority to review my account, couldn't tell me why I was not receiving the amount I was quoted, and denied that this was a common practice. They said someone would "review" my account, and call me back with "options" that may include a different price (but maybe not what I was offered), or possibly cancelling, which this person said may or may not incur the cancellation fee agreed to in my contract (it's too bad that they aren't as adamant about following their own rules, as they are enforcing that you follow them). As of this writing, I have not yet received a call back about this review.
Fk h gg Send email
 
Jan 19, 2017

Hidden fees and lies

They are perfect at lying expects me to pay 50% more then what it should be with all the hidden /fake mandate fees ,,, after 4months a bill gets sent to you and asks to pay $700 or the service gets shutdown ,,done and done find your shity modem in front of your century link parking lot ,, complete ripoff , that's why they are not going to get sht...
harwood Send email
 
Jan 19, 2017

Overcharged for MONTHS

I've had to call CenturyLink every month for the past 11 months. It took them over six months to remove cable from my bill (I had cable for two weeks and then disconnected). I was charged for equipment I returned. Thank goodness FedEx told me CL is absolutely incompetent and be sure to save the tracking #. Apparently this happens often, even the CL person on the phone advised I do the same. She also said not to return it to a local office because they frequently lose equipment. Honestly, this is probably the worst customer service experience I've ever had. I'm satisfied with the home phone and internet, but honest to god, 11 months of calls has eaten hours and hours of my life. In short, I hate CenturyLink.
Dave MacLean Send email
 
Dec 30, 2016

Charging for Equipment I returned

Back in March 2016, I returned the modem and was given a receipt. I tossed the receipt in June. Now, I receive a collection notice from IC Systems that I owe $108.04. This has to be a scam to make up for there in house mistakes. I never received any info in the mail that is was due. I did get phone calls but never answered, I thought it was a survey or sales. They should have sent a registered letter.

If I don't pay, my credit is trashed. They seem to have this down to a science. Terrible company and experience.
teresarobi Send email
 
Dec 15, 2016

Charges for Internet

Too Many Details but short and sweet....

I have DSL only no phone line, I chose the 24.95 a month plan, I pay an extra 9.95 a month for the modem, they bill me $73.95 every month minus $10.00 for auto pay discount.... yet they deduct $64.32 out

There are two specific charges I called about that are ** non-regulated according to the bill
non-telcom service charge of 2.99
Broadband recovery fee of 3.99

When I asked the rep why I was being charged twice for the same access charge he stated those are federal charges they can't take those off. I argued, I said those are not federal charges it even states they are non regulated on the bill. I went on to disclose that I know better and that he was seriously misinformed about those charges on my bill and that i need to speak with a supervisor. he flat out refused to let me speak with a supervisor. I hung up and called back and spoke with another woman and once I explained it to her she seemed very interested in the fact that A} she was taught in training that those were federal charges and they lied to her and B} She was pretty upset that the company she worked for was ripping people off.

I am being grossly over charged with ridiculous taxes and fees that do not make any sense. and personally I am looking for another provider ASAP! class Action lawsuit is definitely needed against centurylink and BBB needs to step up as well as Federal Trade Commission and the FCC If they can CLass Action Against AT&T then why can't we get this together against Century Link????

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