Hello I signed a contract with Century Link on 10/8/2015 for internet services, they offered a bundle with tv paired with Dish network for a better price so I accepted. After months they were charging a lot more than was agreed so I called them and was told the the 3 month trial was up and would be slightly higher so I kept it but it continually went up. Century link said it was Dishnetwork fees so I decided to cancel my tv services as I didn't really use it.I contacted Century Link and they said I had to contact DN to cancel and pay them the 200 dollar cancellation fee and any fees associated with them. I did that and closed my account with DN and called Century Link to inform them of this the same day I did it. Three mnths later Century link is still charging me for tv services that I did not have or owe. I called every month until they said they needed proof so I again contacted DN to send me proof that i had paid them directly and they did. I was also told by them that they were not billing CL as my account had been paid in full and closed for 3 months. I called them back and told them what DN said and they would not remove the excess charges not owed to them. After almost 1 year of their bogus charges every month adding up I decided to break my contract with them and pay them a 200 dollar contract fee. I called to cancel services on 6/14/17 and asked them to disconnect me on 6/18/2017 when I get home that day I have no more internet. On 6/14/2017 I check online what my balance is and pay it in full. I log back in on 6/15/2017 and find out i now owe them 24.00 extra from the day before...for what? I call them and they say it is for discounts I received and now had to pay because I cancelled services. After paying in full everything owed on 6/14/2017 I receive a bill on 6/27/17 saying owe them 282.00 again for what? I am fed up with their service, rude employees that do not help you when you call them and try to explain the issues,. But I am especially fed up with their bogus charges they come up with, can someone please help me tell me where I can find help. Do I sue them? what are my chances of anyone listening or making them change their shady business practices.

I continue to be harassed and billed for a modem which I returned to the Century Link Tallahassee office in February when I closed my account, paid in full. I received bills for 0 amount and then all of a sudden I get an overdue bill for this stupid modem, which is now up over $100. I have contacted customer service several times and 2 times got transferred around and my call was dropped. I have had one employee indicate that he saw on my record that the modem has been returned and he planned to notify his supervisor to remove the charge. Nothing happened. Today I have mailed a copy of the receipt I have for the returned modem to the office where the bill comes from, I believe it is North Carolina. Thank you for any assistance you can provide.

I have been a customer of century link for 8 months and till this day I have not received the bandwidth that Ive paid for. I have up graded my components dsl to broadband router and still unsatisfactory results syill remains. When I call customer service they do all they can to keep me asca customer but not help other ghan scheduling a technician to come out to tske a look at the system. The technician has only been out once in a timely manner otherwise such as today I was scheduled for am service from 8 to 12...he calls at 1248pm saying i got one more thing to do and ill be there in 10 minutes. Ive wasted my entire day off waiting around the house on a person who could care less. He gets here about 110pm. He says the speed is terrible...I've been telling him this for 8 months...