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CenturyLink

United States,
Missouri

Consumer complaints and reviews about CenturyLink

jbrowning9 Send email
 
Jul 18, 2017

Terrible internet service

I have been calling Centurylink internet repair 2-3 times a week for the past 3 months with no resolution to my service issues. My service gets completely dropped and then reboots after a couple of minutes and the speed is so slow that we can't even use it. I had to call 3 times just to get my service address right because they sent my new router to the old service address then sent a technician to the old address twice even though we moved in February! I am so fed up!! I have spent hours on the phone with them trying to get it fixed and they always tell me there is static on the line and they can see where the service is being dropped but they don't do anything about it. I am paying over $80 a month for service that doesn't work! The worst internet company ever!!
About Done With Centurylink Send email
 
Feb 23, 2012

Overcharged and Bad Customer Service

I've sent a link to this site to my state attorney general, since CenturyLink is LYING to them...I was also told one thing and charged another, though they SWEAR that is not what happened. They are committing FRAUD, and something needs to be done about it! They tell you one thing, or advertise one thing, then charge you something else! Unfortunately, I'm in an area where there isn't much else available! I'm wondering if the internet is worth it. Let alone a phone.
LaurenM Send email
 
Feb 23, 2012

Overcharged and Bad Customer Service

We recently moved and were looking for TV/internet services. There was a billboard on the interstate right outside our town that adverstised a bundle price of $74.95 per month. When I called Centurylink to find out what was involved in that plan, the customer service representative stated that it was a TV packaged through DISH network, internet, and unlimited local and long distance home phone, and if I would like they could throw in an HBO package on the TV for 3 months. This all sounded okay to me, so I went ahead and verbally agreed to this plan. So, DISH network came and set up the TV in the time promised, however the internet and home phone was connected two days later than promised. Once it was set up we had many problems with the internet but the real problems began when the first bill arrived. The bill was for around $150, not the $75 that was quoted. When I called to dispute it, they stated that all of the extra charges were just my installation fees and that they had charged me for the free HBO. I was instructed to subtract $21.28 from my bill, so reluctantly, I sent in the payment of around $125. When the second bill arrived I was shocked again to get yet again another bill for $150. I called again and they stated that my package costs around $90 and no one would have ever quoted me such a price in the first place, that what I was subscribed to. I was charged a late fee for the $21 from the month before but this time had all 3 months credit for the HBO. I was very cordial to the customer services representatives but was getting nowhere. I just wanted my bill adjusted and I wanted the package I was quoted that I agreed to. They informed me I was already recieving the lowest price ant there was nothing they could do for me. When I explained I was not going to pay this bill in its entirety because I didn't agree with the charges I was threatened that they would turn me into collections. That's where I lost it. I have amazing credit, always pay my bills on time and have never had a bill go to collections! I then told them that I was going to have to cancel these services if they couldn't meet me in the middle somehow. I was told by a supervisor that if that would make me happy, I could just go right ahead. When I went to cancel these services, I was met with ridiculous termination fees, $100 for centurylink and $425 for DISH network. Centurylink advised me to cancel and stated that if I canceled one part of the bundle that I had to cancel the whole thing, that I couldn't keep my DISH (which now I know is not the case). I talked to everyone I could and even had a 3 way call between Centurylink and DISH...all of the sudden they are two separate companies and they keep telling me to call the other company to resolve my problems.

My chief complaint is that Centurylink misinformed me from the start and because of their actions, I am in a bad situation with DISH network. Centurylink was rude and told me to cancel my bundle and that they had the authority to handle my DISH problems, which they did not! I had already started a new service agreement with another company and now owe DISH network $425 for early cancelation. I am so frustrated with Centurylink and even after 6 hours on the phone with them/DISH, and many supervisors later, they can't resolve my problem.

I cannot believe how unprofessional their customer service is and that they won't help one of their newest customers...I can only imagine how they treat their old ones.
Asdfihs Send email
 
Feb 23, 2012

Overcharged and Bad Customer Service

I agree with everything that was said here.

I signed up for a $30/mo basic internet plan, no phone, no tv, just plain internet. My first bill was $75 which I was told was because of the setup fees, okay, yeah, whatever, I'll pay that.

My next bill was also $75 and when I called the customer service they said that it was correct. What the hell? I argued with 4 different members of their support team and realized that I was getting nowhere. I'm not paying that bill and I'm not paying their termination fee either because it's robbery.

If a business lies about what they are going to charge you then it's robbery, plain and simple. I advise no one to do business with centurylink they are a scam and you'll only get a headache.

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