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CERIDIAN

United States,
Florida

Consumer complaints and reviews about CERIDIAN

User218423 Send email
 
Mar 28, 2012

Customer Service

Ceridian Cobra, has got to be the worse company I have ever dealt with..NO CUSTOMER SERVICE!! For 2 months I have been mailing, express mailing, faxing information to them and for some reason they can never find the paperwork that..I had sent, (expressed mailed with a return receipt) so I started e-mailing, with only one response back at which time I thought everything was corrected, but it was not, and I continue to get incorrect premium invoices, there accounting dept is beyond anything I have ever encountered, it has been 2 months and as of this date my account information is still incorrect, checking online they now have me down as canceling my coverage, which I have NOT done, so tomorrow I will be on the phone with another incompent phone person..Total disaster, I don't understand how a company can stay in business with an accounts dept that can not bill correctly, how they balance their books is beyond me!!! Terrible company...
User924876 Send email
 
Mar 28, 2012

Customer Service

I've been trying for 2 months to get Ceridian to send an update to Delta so they can pay a covered claim. I've spent HOURS on the phone and have gotten no where. They claim they send the information to Delta but Delta mysteriously never receives it. So I asked Ceridian to fax and email and snail mail ME the information and I would forward to Delta and I STILL have received nothing. It's more than obvious they're running a scam because they take your money which makes you "think" you have coverage, but then they never forward the information to the insurance carrier so the insurance carrier can not pay the claim. I'm beyond frustrated but have no choice but to continue to make my daily calls to them while beating my head against the wall.

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