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Charlotte Russe

United States

Consumer complaints and reviews about Charlotte Russe

GinE33 Send email
Feb 27, 2012

Terrible customer service

I had the worst customer service experience with Charlotte Russe yesterday.

First of all, I placed my first online order about a week ago on, only to avoid shopping in-store (some of the sales associates are quite rude). When I got to the check-out page, it says use any Charlotte Russe Gift Card(s) first, then enter in your debit/credit card to pay the remaining. Well, I used a couple of gift cards that had about $5 on them each, and paid the remaining $37 or so with my visa.

I just recieved the items yesterday, and found that I wanted to return the $40 sweatshirt I had ordered because the fabric was too flimsy for winter.

However, HERE IS THE FIRST PROBLEM I ENCOUNTERED: On the packaging recipt that came inside the package of items, it says on a tiny line, "Method of Payment - Charlotte Russe Gift Card" - and that's ALL IT SAYS! Nothing about how I payed the majority of the total cost with my VISA!

MY SECOND PROBLEM: I call their customer service telephone #, which is 866-896-7568. I first speak with a girl who tells me that there was no room to fit all of the different forms of payment I used so it automatically enters in the first form of payment used. (This is totally bogus b/c there is more than enough room on the packaging slip to include all methods of payment.) I told her that since the item I am returning is $40, I want the $37 to go back on the VISA and the remaing $3 to go on a store gift card. She said that's not possible and if I brought it back in-store they would just give me the $40 on a gift card b/c that's what it shows on the slip. I said no thanks, I do not want to have to use my money as a store credit. That benefits them, not me.

She passed the phone off to her supervisor, who said the same exact thing. When I asked about mailing it back, she said they would process the return in order of payments used - AKA Charlotte Russe's choice of order (Gift Cards first, of course!) not my Visa.

She then passed the phone off to the Service Manager, Jamie, who was extremely rude, and whose voice happen to oddly sound just like the other two girls I had just spoke with. She repeated what they had said and told me there was nothing they could do. I said that there should be a disclaimer or something written in the policy that tells me about how they do their return of payment. She said there's nothing she could do, its the policy, blah blah blah.

I asked for HER higher-up, and she actually had the nerve to tell me there was no higher up, that she was the highest person up I could talk to on the phone. (Obviously that's not true, she has a manager who she reports to, and there's always senior management.) She abruptly tried to then end the call and say "is there anything else I can help you with?" The phone call lasted a good 40 minutes long, mostly of me being put on hold, being passed off to another person, etc. I told her that in fact she had not helped me at all, and has not done anything to try to listen nor even resolve the issue at hand. She repeated herself, even more rudely, "IS THERE ANYTHING ELSE I CAN HELP YOU WITH", I said no, and she said in a snide voice "Have a nice evening" and quickly hung up on me.

I have yet to contact senior management at Charlotte Russe, because this is not how you treat a customer. I hope no one else has to deal with rude customer service from them, hopefully you will read this and beware of how you pay, what you buy, etc.

I have never had a recipt that didn't include the important parts that it should - method of payment. Also, I have had such good customer service at other stores - CVS, Avon, TD Bank, even WetSeal - that it makes me appaled that I can be treated so poorly.

It goes to show that Charlotte Russe really does not care about their customers.

Littlemissaa Send email
Feb 27, 2012

Terrible customer service

I also have a bad experience with Charlotte russe. But this is in their stores. I think their staff is very misleading, I went to charlotte russe at Dulles town center Virginia. I went straight to the $5 $10 racks since I only needed a sort of hippy looking top I was going to wear once in an event. Anyway I grabbed one from the $10 dollar rack and got charged $24 for it. I told the lady I got this from those on sale racks and she said someone might have just misplaced it there, so fine, I didn't want to argue anymore and purchased the item anyway. I thought it was my fault for not checking out the tag.

So I was still an avid fan of their store. I honestly like their shoes clothes and accessories, if course I decided to go back to shop again there. Only this time I thought of checking out the tags first before checkout. I went to the premium outlet stores this time. This is in leesburg Virginia. There again were their $5 $10 and $15 racks and I saw that they have there clothes which have price tags for a much much higher price. I thought I know better than to fall for this and went to their clearance section instead. I saw a pair of leopard short WITH A PRICETAG OF $4.99. I also bought a pair of boots which was on a $9.99 sale just on that day. Upon checking out, here we go again! They charged me more than what I was expecting. The girl charged me $9.99 for those shorts which had a tag that said $4.99. I asked her how much the shorts are and she said it's $9.99. I told her that the PRICETAG says otherwise and she said " oh someone might have just placed that there. If it was on sale it would've been hung on those racks up front" ( she was talking about those misleading $5 $10 racks) anyway, she didn't even act surprised about the wrong price tag. She didn't even double check or whatever. Next thing you know she took out the $4.99 tag and said she removed it so if ever I plan to go back to return the item it won't be $4.99. Well wow, that helps? The line was long and I didn't want to argue yet again so I ended up paying for the items at a price I was not expecting yet again.

Very bad customer service. Very bad and dishonest brand. I don't even know how to shop there again. What's the point of putting those sale racks and price tags on? Very disappointing.

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