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Chaz Dean Wen Hair Care

United States,

Consumer complaints and reviews about Chaz Dean Wen Hair Care

RFlowers Send email
Feb 23, 2012

Automatic Shipments Won't Stop!

I order my WEN products from QVC and have never had a problem other than when an item is sold out and I have to go one wait-list (an excellent reason to go on auto-delivery).
I have found Chaz to be an ethical, moral, sensitive, and caring business person. When he appears on QVC he goes into great detail about how to use his products and beyond that he sends a DVD with many of his products.
I have been using his products for about 2 years and I can honestly say that my hair has become so much healthier. In addition, I had a double chemical treatment last year and used the products the stylist recommended. My hair broke off so badly that I seriously thought I was going to end up bald. I went back to my WEN products and little by little my hair came back. I just kept it trimmed and used my WEN products.
Thank you Chaz Dean for the Love you put into your work. R Flowers from QVC.
Margret333 Send email
Feb 23, 2012

Automatic Shipments Won't Stop!

Guthy Renker has been an absolute nightmare. I ordered a introductory pack and quickly decided I didn't want to receive any more products. So I phoned them to cancel about 6 months ago. Last week to my surprise they charged my credit card over $40 without permission. So I phoned Guthy Renker and spoke to two different people who were both very rude and constantly talked over me while I tried to explain the situation. They insisted that my account was not cancelled but only suspended even though I clearly instructed them that I did not want to receive any more products when I phoned 6 months ago. They now expect me to pay all the postage - that's over $20 including return postage for a product that I clearly told them I don't want to receive. I've got a life threatening medical condition and can no longer afford these extra costs. They are stealing peoples money and show no respect! I refuse to pay for the postage, so I have to wait and see if my bank can do a credit card chargeback. I'll never buy anything from Guthy Renker ever again.
Fooled Once 365 Send email
Feb 23, 2012

Automatic Shipments Won't Stop!

I saw this on tv. It was totally unlike me to order something off an infomercial, but I decided to try it. I liked the product. I let my friends try it and they liked it. It was totally something I would have bought more of. On my own terms.
When I received a second package, and saw my card being charged again, I called to cancel the autoshipment that I apparently signed up for. (I recall being very careful when I filled out my initial order form because I didn't want to get sucked into this very situation.) I believed the issue was closed.
My card was charged a full three times after that for products I had cancelled. When I called Chaz Dean again to plead my case and beg him to stop robbing me, the person on the other end of the "customer service line" was cold and almost taunting, informing me that I had signed up for this.
I wish I could have been a fly on the wall of the board room where Chaz Dean's financial advisors sold him this business model. In the end, this was a product I liked and would have continued to purchase if Chaz Dean and Guthy Renker had been up-front, honest, and customer-focused. I take comfort in the satisfaction I get when I tell my friends, family, clients, the world wide web, and anyone else who'll listen that it's not a product worth trying.
KIM CARBARY Send email
Feb 23, 2012

Automatic Shipments Won't Stop!

i love it and orered it off tv which i have never done. even paid shipping to receive the product sooner and i am still waiting for the product. Where in the world is it. If your not sending it then credit my card NOW !!!

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