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Christie Brinkleys clasic beauty essentials

Australia

Consumer complaints and reviews about Christie Brinkleys clasic beauty essentials

sandgirls Send email
 
Jan 17, 2018

unauthorised money taken from my credit card

Hi there

I ordered the free trial of this skincare cream on the 16th December 2017 and paid via my credit card $3.95 US dollars for the postage. I have never received the free trial. Instead this company took $131.85 Australian $ from my credit card on 5th January without me ever receiving any products. I then received in the mail a week later 2 jars of their cream which was obviously why they debited my credit card. The 2 jars of cream came with no contact details whatsoever only dispatch information.
I then found some information on the website and have emailed the company twice asking for my money back. I do not want to keep this product as I wasnt even given the chance to try before I buy!!
On the web site it states they will deduct money from your account a month after you receive the free trial if they have not heard back from you to cancel order! A. I didnt get a free trial B. the money was taken 21 days after the ordering (not receiving) of the so called free trial and C. there is nowhere I can directly speak to anyone as the phone numbers are in America and I am in Australia. As of today I have still not even received a confirmation of either emails. This is a total joke and to be honest I wont ever be ordering anything from overseas again as this is blatant stealing from my account, my hard earned money and no one has even bothered to reply. I dont believe Christie Blinkley would be happy to know this is how her company treats people.

I can be contact via my email on sandgirls@hotmail.com or Australian phone mobile 0424070540

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