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Cinamuse.com

United States

Consumer complaints and reviews about Cinamuse.com

rlaidley Send email
 
Apr 11, 2018

Please cancel my subscription

Trying to end my subscription but it will not let me. Please end my subscription!!!!!!
Leayi1988 Send email
 
Mar 28, 2018

Unauthorized use

I don't want the account but it won't allow me to delete my acount
Leayi1988 Send email
 
Mar 28, 2018

Cancel account

I'm trying to delete my acoun t and it won't let me, I don't want any extra charges the already charged me $1 for so etni g that has no charge
tokolight629 Send email
 
Dec 12, 2017

This is getting on my nerves

Right, I've tried logging in now to make a complaint however I've been blocked out. I'm legally homeless and my uncle has been using my card for a site I can't even find to get the account ceased. Just refund me or take down the account. I can't make payments anyway.
Lyna Send email
 
Aug 21, 2017

URGENTLY REQUIRED

I would like to cancel my subscription to push play as soon as possible. Your website was promoting a free service and i've just noticed that without a rapid cancellation, I would have to pay. Would you please cancel my subscription? Thank you, Have a nice day.
Lyna Send email
 
Aug 21, 2017

Annulation

I would like to cancel my subscription to push play as soon as possible. Your website was promoting a free service and i've just noticed that without a rapid cancellation, I would have to pay. Would you please cancel my subscription? Thank you, Have a nice day.


Tinora situmorang Send email
 
Jan 6, 2017

Anauthorised debit to my card

Please give back my money.
ItsOnlyMeMsKim Send email
 
Jan 2, 2017

fraudulent 5 day free membership

Applied for 5 day free membership to watch Z Nation season 3, gave my credit card information and set up my membership,still couldn't watch anything.The whole system is a scam,every time I tried to log in it said,try another email address, this one is taken! Yeah it's taken cause it's my email address i used to start my free 5 day membership.Then it kept denying my log in but charged my credit card the next day with a 24.99 charge,for what,it was suppose to be a 5 day free trial and I never watched anything.... smdh,I just wants my money back and wash my hands of all scammers!
Anna106 Send email
 
Sep 10, 2015

Unauthorized debit to my credit card

I received my bill today, and saw I was charged $39.95.US. And several $ 1 U.S. by Cinamuse. Then I checked on line what is this company since I had never heard about it. Then I tried to call the number showed on the bill. I could not get hold of anybody ,only automated person bla, blah like if you want to cancel your membership, type in your credit card number. I did not know when, where I signed up the membership for this company I even did not know, how can I cancel it. I gave up, called my credit card company , and I was told that they would change my credit card number. What a scam!
[email protected] Send email
 
Aug 16, 2015

Unauthorised charging on my card

Cinamuse lied about the "FREE" five day trial. Why is it charging money for something that was supposed to be free and it dosen't even say in the email it sends you. Scam. Do not trust websites like these with your card details.
sueris Send email
 
Feb 11, 2014

unathorised debit to my credit card

cinamuse.com

Can you please cease the deduction from my credit card. I have neglected to check and this has been happening since December 2012??? 1 877 8019517 GB
AAW Send email
 
Feb 23, 2012

False Advertising for $40.95

I signed up for their free trial membership and within 30 minutes realized it was a scam because I couldn't watch any movies that attracted me to their site. The movies that were on their site weren't even possible to watch. Making matters worse is that no registration confirmation email was sent to me. I became alarmed because like many sites, you have to use a credit card to join. When I called customer service --which is supposed to be open from 7:00 am until 10:00 pm EST -- they kept saying that they couldn't cancel my membership because "they were experiencing technical difficulties." I must have called them 10 times between 7:00 pm and 10:00 pm and then tried to reach them another 10 times between 7:00 am and 1:00 pm the next day. The same line was given: "we are experiencing technical difficulties."

Now the other problem is that to cancel, they want you to re-enter your credit card details! That clearly is another sign of a scam since to cancel one always just needs the account number plus something connected to the account such as street address, phone contact, etc. I refuse to just type in my credit card details and was upset that I was duped into using one to sign-up for this fraudulent movie service.

Since I couldn't cancel the 5 day free membership (because their system was experiencing "technical difficulties"), they charged me the outrageous price of $39.95 for a month of viewing plus an additional $1 cancellation fee!

This is scam and once I did an internet search realized that what happened to me was shared by many others. You know something is wrong when you always get an automated voice, the computer system always experiences technical difficulties, your credit card information is required to cancel (and you simply type in the numbers) and the service that you signed-up for doesn't exist or isn't working. The owners of Cinamuse.com are definitely some of the biggest scam artists around. Only use Netflix or another well-established company when interested in watching movies online via streaming.
Jdmay5 Send email
 
Feb 23, 2012

False Advertising for $40.95

I also tried the free 5 day membership, but i couldn't even watch what i wanted. I didn't realize that there was no way to cancel on the site that you have to call and cancel. I also expected them to ask if I wanted to continue membership, you know at least email me . They just charged my card. I called them and They said it was my responsibility to cancel before the 5 free days were up, and they were not going to refund my money. What a rip so I am being charged for something that doesn't even work. I hope someone shuts their site down
Geoff Send email
 
Feb 23, 2012

Unauthorised debit to my card

On 11th October I supplied my credit card details to this website on the proviso that my account WILL NOT be debited without my permission. Despite their assurance my card was debited AUS $36.98 anyway, with nothing supplied in return. I was ripped off and this website should be investigated asap and monies refunded. I am angry that many other people must have been robbed as well.
Terricrowley Send email
 
Feb 23, 2012

Unauthorised debit to my card

cinamuse falsely advertised there membership and assured me that my card would not be debited however i visited my bank today to see then in this month alone they had already taken £25.95 from my account. its a rip off and whatever you do don;t put your card details in!

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