I have Citibank NRO account 5896884548 with Citibank NRI services and due to Citibank's extremely poor and extremely user unfriendly online banking I decided to transfer all my money from that account to Bank of Baroda account. I also decided to close the NRO account. I have sent a letter regarding this approximately 3 months back. I had talked to bank officers at least 15 times and the ones I talked 3 wks. back promised me transfer the money in 24 Hrs. and for closing the account I needed my wife's signature on a letter stating the closure of account. It was clearly stated that money would be transferred as one signature is enough to do the same . The same fact is confirmed by Mr. Ganesan another bank officer with Citibank two weeks back and now when I asked Citibank again and Ms. Sudha who is another bank officer tells me money is not transferred.They are acting on their wishes with total disregard to the customer's instructions and ethical bank practices.They evan manipulated my date of birth and the bank official refused to talk to me that I am not the same person.I want to inform you that bank took a copy of my passport which shows my date of birth and no way or no where ever I used wrong date of birth.I have bought a house in India and I wished to make the payment through Citibank NRO bank account.That payment is overdue and the builders are now asking for an additional payment of 36, 000 rupees over and above the payment that is due to be paid. I feel Citibank is entirely responsible for this payment.I have sent a bank of Baroda cheque to my builder assuming that Citibank has transferred the money as per my standing instruction in the letter faxed to Citibank NRI new york office approximately 6 wks. back.I had also asked them to close my account for which they needed my wife Nanda who is joint account holder to sign a letter stating the closure of account.This letter was subsequently sent and has no bearing on original request to transfer the balance to Bank of Baroda account for which me or my wife can send an individual request.The bank official who talked to me on phone confirmed this and agreed to transfer the money in 24 hrs. and the same fact is again confirmed by Mr. Ganesan.

I have similarly asked them to close my account 088965.

I had invested approximately 45 thousand US dollars in mutual funds with Citibank in year 2000 and in 2005 I asked them to be sold and I was sent back 31 thousand $ and no account of at what rate they were sold were ever sent to me.I had instructed to sell all my assets with Citibank . In spite my change in address request my address was not changed. I get a letter stating that I still have over 2730.00 $ in mutual funds which I had instructed to be sold and money transferred to my NRE account 5003232117 have yet not been sold.I want to know as to why instructions are not followed.I lost approximately 13 thousand dollars in the Citibank dealings with my mutual funds.

I hereby request
1. My money from NRO account 5896884548 be transferred to my Bank of Baroda account, the details are already provided with the Citibank.
My Citibank NRO 5896884548 account then later be closed.
My Citibank account 088965 be also closed.I had repeatedly made request for the same.
My Mutual funds of MFS meridian funds be sold and the balance be immediately transferred MY Citibank NRE account 5003232117 which i am still continuing.
4. A statement of the mutual funds accounts be made available to me and explanation be given by Citibank as to why such loss is incurred in spite of promise of profit.

I had a bank account with citibank NRI from 1990. It used to provide good services, From 2008, its customer services is degrading.
Citibank is not transparent in their services offers and transactions (they will trade it at a much lower rate than market quoted at cost to the customer of course by using written statement loophole rather than honoring online account, email or telephone commitments). I already lost 3 months of interest on money as they were converting my nre to nro accounts. I will close all of my accounts with this bank and advise people not to do bussines with this bank