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CitiMortgage

United States,
Texas

Consumer complaints and reviews about CitiMortgage

jgjohnson013 Send email
 
Oct 19, 2018

Ignored my payments

Citi sold my home! Their decision was based on "non payments" however, I provided proof of every payment but their attorneys refused to stop the sheriff sale. I don't know what to do. Two employees in their executive offices agree that my payments were made but Citi chose not to process. All payments were electronic payments. I provided EVERYTHING that was asked of me but I only received run-around script from all but 2 employees. The stress they've put on me is horrific. March 2016 my email and phone were updated with Citi, however, August 2018 I learned both were reverted back to info from 15 yrs ago! I updated this info in August to learn AGAIN in September it was the old contact information. THEIR MISTAKES, NOT MINE. AND THEY SOLD MY HOME. I feel like I'm going to have a heart attack from all the stress they have put on me
Kyo Send email
 
Jan 26, 2017

Did not allow me to Refinance Mortgage

CitiMortgage, refused to help me with a refinance nor a Loan Modification. I have Excellent Credit had never been late on a mortgage payment. I sign on with CitiMortgage 12/2005 my first home. I contacted CitiMortgage in 9/2012 trying to get help with my mortgage, I informed them that I will be losing my job of 29 years and I wanted to refinance. I had a 5/1 Arm and every year what ever the interest is that is what I pay. I submitted so many forms that was requested. Some how they never reached CitiMortgage that was the runaround I continued to receive. Or they would tell me that the Loan Rep was no longer with the group, therefore, I had to start the process all over again . This became unreal. The agents would tell me that I wasn't struggling if I was I would be late with the mortgage. I had to stop paying my mortgage if I wanted help. I explained to them that I did not want to damage my credit. I just wanted help with a lower interest rate or Loan modification because I didn't want my house to go into foreclosure. This was a Horrible experience, they refused to help by giving me the runaround, I can provide CitiMortgage with the names of all the Loan reps that I worked with. I tried for years to get help.
eric meng Send email
 
Dec 3, 2015

citi mortgage

cit first but me in a 2% loan ,then switch me to a hamp saying im Qualified, after 11 mouths and actully telling me not to pay ,trashing my credit went in front of a Federal Judge and lied about it. And for the lawyer that was supposed to be representing he got a judgment against him for aiding and assisting citi mortgage in falsifying the financial facts. I need someone to help me expose citi for their corrupt coercion
todclown888 Send email
 
Sep 5, 2015

DOJ $ 7 Billion Settlement 2014

After being off of work for more than 2 years do to a car accident I heard that CitiMortgage 2014 DOJ Settlement allowed $2 Billion for struggling homeowners, when I tried to apply for help they said there was no way to apply for the funds???then after 10 late payments they sold my loan to a debt collector FFF RATED ( THE SHELL COMPANY) BSI Financial. now they are trying to foreclose on our home after paying on a mortgage for over 20 years. CROOKS BOTH OF THEM
Angela Wilkes Send email
 
Aug 26, 2014

trial period

We lost our jobs and trying to hold onto our home we got behind in payments. My husband got a job and in March we began a trial period with them. We were in loan modification. The just of where we are right now is that after 4 payments have been sent we received more papers for modification and the 4 payments we have paid are not reflected in the papers. They have told us to keep the home we have to have the papers notorized and signed by this Thursday. After many calls they cannot tell me exactly where the money for the payments is. On every question they give us conflicting answers! Can anyone advise us of what to do?
joanpasquale Send email
 
Apr 13, 2013

loan mod

i have tried to save my home since 2009 and i have been through so much shit with citimortgage that i have emailed the ceo so many times i need help there is no reason why they can't. i want answers to why you help the welfare pieces of shit but dot help the hard working single mom that has 2 jobs and all you people do is treat me like shit pleas do soething or i will contact the congressman in nj and the attorney general office and put a coimplaint with banking comission joan lombard
User662209 Send email
 
Apr 2, 2012

loan modification

i started a loan modify with citimortgage aug 2009 and was told by a rep not to pay sept. and oct house payment ( i was not behind in my house payment) then in nov 2009 start my trial, dec, jan 2010 feb 2010 for four months. i complied and finished my trial period . i get this letter that citimortgage sold my loan to pennymac mortgage, i must pay them in march. i called citimortgage and was told that my loan modification was transferred over to pennymac well that was a big lie. i found out when citimortgage sold my loan to pennymac it put me two month behind on my mortgage with pennymac and now i'm getting these letters from pennymac you must pay 4, 000.00 more or less to avoid foreclosure because the trial period totals and the two months aug. and sept now i must start over again with pennymac for a loan mortgage meanwhile it is so hard to catch with 4000.00 and more . i would like to file a lawsuit against citimortgage because it is do easy to lose your home because citimortgage have untrained personel to handle loan moditifacation meanwhile i still struggly to keep my home.
m
User180866 Send email
 
Apr 2, 2012

loan modification

I was same boat like you guys. Citi Mortgage sold my loan to Pennymac after they rejected my loan modification for couple times. After I finished the trial period with CitiMortgage, they still rejected to give me a permanent loan modification. I got charged late fee during trial period and during repaymentt plan. Citi collected a lot of late fee over these unsuccessful loan modification like us. After I finished my repayment plan with Citi, then they sold me to Pennymac. Now I am with Pennymac and I am out of luck since I could not qualify for the big national mortgage settlement with five big banks(Citi is one of them).
I just found out that we should make all these complaint to Consumer Financial Protection Bureau (this firm takes care all complaints from mortgage lenders). They will investigate all the lenders and hope that justice will always win. Good luck to you all!
http://www.consumerfinance.gov/
User694505 Send email
 
Apr 2, 2012

loan modification

Please view our video an sign our petition to have PennyMac investigated.

http://www.youtube.com/watch?v=J_1A8WxzXc8&feature=relmfu

http://www.change.org/petitions/department-of-corporations-and-the-cfpa-investigate-pennymac-fraud

We are in the same boat and find it deplorable that the same banksters that created this predatory lending practices in the 1st place while they were at Countrywide can now profit from their fraud as PennyMac. They disclaim all association with Countrywide, but they are all the same executives. Some of them are from B of A, also. Talk about racketeering!
FightingCitiMortgage Send email
 
Mar 14, 2012

Escrow

I have been duped out of $4, 824. . .CitiMortgage put me into a forced placed policy causing a great hardship for myself and my disabled husband. . .I have filed a formal grievance with the Connecticut Attorney General, Connecticut Banking Commissioner, Senator Joseph Lieberman, Connecticut Insurance Commissioner, Congresswoman Rosa DeLauro and the OOP of CitiMortgage.. . .to date CitiMortgage has not made any adjustment on my escrow account. . .in fact they said it was because I canceled my auto and umbrella part of my insurance and was not eligible for the discount. . .A fee of $86.00 was never paid so Insurance company, BANKERS STANDARD, aka, ACE dropped me. Of course CitiM gets a minimum of 15% of the $4, 824. . .AMERICAN SECURITIES. . . They claim I was notified?! . . .Right I would let my policy lapse and sleep at night for $86.00???? . . .THEY HAVE INSULTED MY INTELLIGENCE FOR THE LAST TIME. . .I AM GOING TO THE MEDIA!!

ANYONE WHO READS THIS AND HAS A PROBLEM WITH CITIMORTGAGE GO TO www.LoanSafeForum.org . . .THERE ARE PEOPLE THERE WHO REALLY CARE AND KNOW WHAT THEY ARE TALKING ABOUT. . .GOD BLESS!
Anti-SEO Send email
 
Mar 14, 2012

Escrow

SEO and shill complaint.
Send email
 
Feb 23, 2012

insurance payments

i am having so many problems getting my insurance check to do repairs on my home after hurricane IKE that i would never recommend citimortgage to anyone trying to get a home financed. i am going to write the city houston chronicle newspaper to do a story of what i have gone through and is still in the process of going though to get my check released to pay my contractor. i have done work to my home and paid for it out of personal funds (bills money and borrowing it from family and friends) and cannot get money released to reinburse theses people. I have done everything asked of the mortgage company and still everytime i get a different story of why its going to take longer to get money released and this process have ruined the little credit i had and have totally destroyed my life. my next step is to get a lawyer to get my funds released and not recommend this company to anyone. i hope when they close FEMA they next take steps to close CITIMORTGAGE. I am going to write everyone i can think of to get this story out.
Will F. Send email
 
Feb 23, 2012

insurance payments

I am having the same issues with citimortgage that the other horror stories are saying. My roof is not that old and the damage not that severe. Why replace a whole roof when I can wait over 10 years to replace it. The insurance check should be to me only. Citimortgage does not pay my insurance check. When I have break downs around the house like heating and cooling systems, will Citimortgage help pay for them?????? Of course not but like so many others are staying they are just using the money we as individuals pay the premiums on for their own benefit. I would never recommend them to anyone. What a rip off…What can be done to help with this issue?

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