My mother's, whom I take care of and has health issues, cable box was having technical difficulties and problems early this morning. She was upset and wanted me to call Comcast to find out why it was messing up. This problem had now been going on for the past week, thinking that it would let up or get better I felt it was best that I go ahead and give them a call. When I first called I was connected to one representative by the name of "Allen", whom troubleshooted and reset the cable box twice and said if the steps he took doesn't help the situation within 10 to 20 minutes to call back to have a technician come out to our residence.

After waiting and the problem wasn't resolved, I then called Comcast's customer service department a second time. This time being connected to a representative by the name of "Amy." She asked to verify information that wasn't necessary and kept rambling on about "how sorry" she was about everything which at this point is pissing me off. After voicing my frustration, she schedules for a technician to come out between 10am and noon that same day which was great since I had to leave for work around 1pm. After waiting around til about 12:17pm and no sign of the technician, I called back to find out what happened. I am then told through the automated system and from another representative by the name of "Marquessa" (not sure how it's spelt) that the technician wasn't coming until later that afternoon between 1pm and 3pm. At this point I am livid. Although knowing that I still have to be to work at 2pm, I went ahead and had kept that appt. scheduled since someone would be present at home when they arrive.

While already at work, I get a call from home saying that the technician came and left... But the problem still exists with the cable box. I then turn around and call back Comcast. I am then connected to yet another representative by the name of "Tom." He at first is apologetic and seems to work wtih me, but then he asks for my best contact number which has already been documented way more than needed in a day. This is when I just ask him, as politely as possible, if this "best contact number" is already listed? I gave him the area code and prefix for him to find it because I knew it was listed already after speaking with the first three reps. He instead continues to repeatedly ask me over and over again for the FULL number. I am now overtly aggravated cause this is now the FOURTH time I have called Comcast, the representative is now arguing with me and talking over me instead of resolving this whole matter. All the while I AM AT WORK! I even asked nicely to speak with his supervisor, whom I found out way later is in a meeting, he acts as if he is transferring me and then returns back on the line to not tell me that he/ or she is in a meeting, but that it's noticeably taking a while for the supervisor to pick-up the line. He then informs me that a technician will be returning to my home. but never gives me a time for the technician's return, nor did he confirm the rescheduled appointment. I therefore had to call AGAIN and spoke to a much nicer rep who confirmed the time for the technician's return and deeply apologized for all the trouble I had to endure throughout the day.

Overall, I am so NOT SATISFIED with "Amy's" or "Tom's" performance. I recommend that they are retrained, disciplined for their actions or just seek a much different route of profession. I would like to commend the outstanding customer service to "Allen", "Marquessa" (not sure if I spelt her name right) and "Lee" (female). They went out of their way to make sure that I received 100% Customer Satisfaction and I appreciate that whole-heartedly. Thank you!

I think you have unrealistic expectations to be honest. I think being livid over something simple also shows your character. I hope you do not work for the public with the attitude you gave those who do.