I bought an expensive pair of shoes from the Comfort Feet Shop through Amazon and they did not fit. I followed the return instructions to the tee and after an entire month I finally got an email that they will be processing my credit in the next 2-3 days. It should not take this long to get a refund!

Boy does that sound familiar! It seems to be their protocol to ignore messages, and not to return phone calls. (even if you can get thru)
But if you do get to speak to a customer service person you will get no satisfaction or remedy. They like to give store credits and hope you forget about it or never use it because they expire in two years! I don't look for them to be in business long. Check out their status with BBB. Rating is and F...says is all

I placed an order for two very expensive pairs of shoes on Comfortfeetshop.com on Monday, March 29. I received a confirmation email that day, but had not heard anything else about my order until Thursday, 4/1. I called their customer service line which sent me around and around the phone tree for several minutes and then dumped me into a voicemail. I left a voicemail with my information and requested a call back.

Several hours later, I received an EMAIL back instead of a PHONE CALL and they said they were "sorry" they could not fulfill my order. No reason why, just could not fulfill it. Do NOT put items on your website if they are not available and do NOT think that just because you have a customer service line and email address that you actually have CUSTOMER SERVICE.

I bought my wife a pair of expensive Mephisto boots for her birthday in December. They arrived quickly enough but did not fit. I followed their directions for returning the merchandise the first week of January. I've called customer service several times, and have only been able to leave messages. I've emailed customer service several times and have never recieved a reply. Unfortunately, I paid with a debit card and have little recourse for getting a refund. AVOID THIS COMPANY LIKE THE PLAGUE!