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Consumer Priority Service - cpscentral.com

United States,
New York

Consumer complaints and reviews about Consumer Priority Service - cpscentral.com

Jody Weiss Venturoni Send email
 
Sep 8, 2020

Total scam - will not honor warranty terms

After spending $1,700 on the initial unit, an extended warranty, multiple repairmen visits and two magnetrons, the electronic components inside of our 14-month-old Bosch microwave severely overheated, charring/melting the unit’s internal electrical components and ultimately catching fire. The microwave was declared inoperable and unrepairable

Our extended warranty is the 3-Year Major Appliance Standard Coverage warranty from CPS Central (also called Consumer Priority Service). We multiple attempts, CPS Central has denied our claim even though we meet every requirement of the Standard Coverage warranty. They use deceptive practices and are dishonorable in their efforts to avoid paying legitimate claims.

The facts:

• CPS claims to “cover defects in materials and workmanship” = Microwave’s material (the magnetron) malfunctioned twice CPS claims to cover issues that occur “under normal use” = Microwave malfunctioned twice under normal use, while warming food in glass containers
• CPS will not cover damage from “external causes like accident, loss, theft, fire, flood, blown fuses, inadequate electrical power, fan failure, water and gas lines beyond the equipment, plugged drains” = None of these occurred
• CPS claims if a device cannot be repaired, CPS “will either replace the item or send you a check for the current market value of a replacement” = A manufacturer certified repair company declared the unit inoperable and unrepairable

CPS Central said they do not “cover repair of damage or food loss caused by accident, loss, theft, fire, flood, external causes such as, but not limited to, blown fuses, inadequate electrical power,
fan failure, water and gas lines beyond the equipment, plugged drains, or any use of the product not authorized by the manufacturer.”

The microwave was not damaged by external factors. It was not damaged by an external fire, blown fuse, electrical issue or any similar external cause. The microwave malfunctioned. A component within the unit severely overheated, charring/melting the unit’s internal electrical components and ultimately catching fire.

The company uses deceptive practices to avoid paying claims, to trick consumers into purchasing warranties they refuse to honor, and generally gives customers the run-around in an effort to skirt their business obligations. We have filed a complaint with the Texas Attorney General, multiple consumer watch agencies and are filing a small claims lawsuit.

Please learn from our mistake and do not use this company. You will regret it!

Total scam - will not honor warranty terms

JOC2012 Send email
 
Feb 23, 2012

Fraud

All, I purchased 5 year extended warranties for all my appliances from them and have just found out that I have been scammed. I have never posted online complaints before, but it would be worth it if it saved one other from wasting their money on this company's warranties. Basically, they sub-contract with appliance repair companies in your area and ask for a credit card upfront, which was the first sign this was a scam. They then have the other company come by and will end up charging you $75 per appliance for a "cleaning fee, " which was never done.

Avoid this Company like the plague, as you will end up spending money on their worthless warranty and only be able to sue it once. I purchased a 5 year warranty, so I got screwed, though I provided those scammers with a non-working credit card! :)

Bottom line, stay away from this company and purchase your warranties elsewhere. If it's too good to be true, it probably isn't!
JOC2012 Send email
 
Feb 23, 2012

Fraud

Can you please expand with the details of what happened?

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