Consumer's Energy is full of empty promises and lies. Our heat was shut off Feb. 10 due to a billing error. Initially they said they'd have someone out that evening to turn on the gas. A day went by and nothing. Called again on Feb. 11, now they say wait at the house until 7:00. They had a steady stream of emergencies that prevented them from coming out the previous day. Resigning ourselves to the fact that out plans for the day and tickets we had to an exhibit at the DIA were wasted, we waited. Called at 7, again, they said they were still handling emergencies, but someone will DEFINITELY be there by 10. It's 2 am now and so cold I can't sleep, sick as well, so this makes it worse, and this is one of the coldest days we've had all winter. Who knows when we'll get the gas back on. If we call again they'll just tell us that there are endless "emergencies" that are preventing us from getting service. When we asked to speak to a supervisor, they said there was no supervisor on the weekends. I guess all those techs and customer service people just supervise themselves and do whatever the heck they want. This company is pretty awful, and there's no other alternative. What a scam.

I had tried to make a payment with my service and the payment never went through on the account. But 2 days after i made the payment i called to double check and they told me the charge went through and it was perfectly fine. but 2 weeks later now my service is shut off saying i did not pay. i do not understand what type of business your company is doing but it is just ripping peoples money and i am fed up with all of this. i even tried talking to manager about the charge and i can not believe the manager will not speak to me. i made my payment and now my house is still freezing after i had to stay home and wait for a person to come by and turn it on but i can not believe he did not even call and left. i am very very pist so i suggest this gets handle the right way...