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Coolsculpting
United States,
Maryland
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Consumer complaints and reviews about Coolsculpting
Cfanniel
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Oct 30, 2021
Refund
10/2/2021 I had a virtual consultation with Ideal Image Rep Staci about Cool Sculpting, which I thought would only be a consultation so I could learn more. During the call I was subjected to an aggressive sales pitch and pushed into signing a contract but given no time to read it. I was not told that attempting to cancel the contract would be impossible without a medical reason. 10/3/2021 immediately set up a loan with Ally for $4,500.00 and Fortiva for $3,500.00 prior to me receiving any services. I was told that I was approved for the loans not that they would pay Immediately. I received 2 bills with interest! I call Fortiva and Ally and asked them why did they pay before I even had an appointment. I wasn't given time to make a decision if I wanted the services. I was told by the loan Rep that they will not pay until an appointment was made. Statements show paid the next day 10/3/2021 after I applied for the loan. Immediately after, I received a call from Staci who did the consultation and she began to give me all of the appointment dates. I attempted to cancel all appointments a week before service. Noone called me back. I'm severely anemic, I have seizures and the area where I had a C-section sensation in this area has never came back completely. I really was not given time to totally process how the procedure would affect me health wise. I called again 10/27/2021 and was told she opened a claim for a refund. I got a call 10/29/2021 lady refused, saying there needed to be a medical reason. This seemed invasive and unnecessary. Why aren't these possible issues not covered during consultation? It's reckless and really not safe if during the consultation medical conditions are not reviewed and discussed. I opened a case with Fortiva and Ally to stop the loan. I was told to call ideal image. I feel that the whole process needs to be evaluated to protect the consumer. I don't want to be charged for services that could cause me further issues. I still haven't received an email about declining for medical reasons. Still waiting!
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