DO NOT DO BUSINESS WITH THIS COMPANY. FRADULENT ACTIVITIES!!! I have also purchased a ring, one of the stones in the setting fell out after I only had the ring for 3 weeks. mind you I only wore it a handful of times on special occasions. I sent it to the company for repairs, my ring was returned to me with a stone still missing and additional damage near center stone. I called the company 15 minutes after I received the package and left a message. Never received a call back even though I requested one, only received a short impolite email. Even though they failed to repair it and make good on their policies they "refuse" to issue a refund. I was told they had to forward my email to a manager, I never heard back even though I emailed several times. I also emailed this Howard character who claims to work for them, he never bothered responding to me either. I do not believe in the high volume excuse, why is there such a high volume of complaints? Its worth an investigation. I am filing a bbb complaint and have also called the attorney generals office and am looking into getting the information into the local media to alert customers, especially in this economy in which were all trying to make it. I feel this company has SCAMMED me, provided GROSSLY MISLEATING information on their website and from the start set out to KNOWINGLY DEFRAUD people. After all if that wasnt the case, any respectable company would issue me a refund. I am looking for others in this situation with this company in the last 2 years. If you would like to forward your statement please email me for information Nina Sejan @ topnotchproperties@gmail.com . It is time we try to shut this company down and prevent future fraud from occurring, within our own borders at that. Also I would advise anyone in the area to get the company information and sue them!! I am very upset, I have never done business with a worst company.

I received this info from the California Department of Consumer Affairs.

Internet businesses are not regulated in the state of California; therefore, we recommend you contact the California Department of Justice, Office of the Attorney General (AG). The AG's office establishes and operates projects and programs to protect consumers from fraudulent, unfair, and illegal activities that victimize consumers. Please contact the AG at the following:

California Department of Justice
Office of the Attorney General
Public Inquiry Unit
PO Box 944255
Sacramento, CA 94244-2550
Telephone: (916) 322-3360
Toll Free: (800) 952-5225 (CA only)
Web site: https://oag.ca.gov/

Please use the following link to file a complaint:
http://ag.ca.gov/contact/complaint_form.php?cmplt=CL

We also suggest you contact the Internet Crime Complaint Center (IC3) which is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA). The FBI's IC3 Unit is organized to handle internet business fraud. You may contact them at http://www.ic3.gov.