I wish I had read this earlier..they bullied me too and I dont even remember the call...anyway...they sent 8 cartridged to fit my Brother printer and they dont even fit! I have just called them and am waitinf for a return call to get a free return post address as I am definately not paying for the postal return...one good thing is I havent paid for the cartridges as yet!! BONUS!

WOW! I just had this company call me not 5 minutes ago in regards to a survey I had completed in November. They would now like to send the 'trial order' through to me, I got off the phone and was like "WTF, just happened?" Got on the internet and found this site, rang them and cancelled the order and asked for a confirmation fax outlining the order being cancelled. Shall wait and see what happens, I know one thing if it rocks up on our door by courier it won't be making it in the door.

I have had the same problem and am dealing with an invoice for over $4000 for cartridges sent to the office (before I started) that we do not use. They will not accept return. We have a whole room ($17, 000) of cartridges that they had sent us that could not be used - and we have paid for. I am going to be taking them to the ACCC! We are a not for profit charity organisation.