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Department Of Homeless Services

United States,
New York

Consumer complaints and reviews about Department Of Homeless Services

suyeong Send email
 
Sep 29, 2019

Misconduct

I would like to report the actions of Shift supervisor of Childrens Care Services Donald Jackson at The Row Hotel located at 700 8th avenue.

Mr. Jackson for some time can be seen fraternizing with female clients in the RA's 427 office and by the clients unit, this also includes the female RA's as well. At first it seemed like nothing until Mr Jackson was witnessed venturing to the various floors and rooms while for extended amounts of time while on and off duty. It is unknown as to what he was doing or how many times he's done this since his employment at the row, in addition the RA staff engage in this activity too as some clients can be seen venturing into rooms where he and others reside.

This mostly occurs during the latter half of the afternoon shift Mr.Jackson will disappear into a client's unit, units marked for cleaning or future for vacancy. This happens during the NSR when upper management leaves for the night and there is no supervision".

During this time there is one residential aide left in the office with one or two RA's popping up occasionally, however a majority of the time the single RA has to deal with signing in & opening a client's unit, passing out meals or dealing with clients complaints of nobody came to their unit to sign the NSR, which leads to this question? If two RA's and a shift supervisor each take an single floor, why does a client show up to the RA's office if the NSR roster is being conducted on their floor? where are they?

On numerous occasions these RA's and Mr Jackson are witnessed leaving case worker offices or magically appearing out of thin air together or separately just in time for the near completion of the NSR and close to the end of their shifts but stating the clients didn't respond causing disputes in the office between client and staff about issues they're causing with a client's case.

Mr Jackson is the ringleader of a lot of the negative activity at the Row hotel, he is at times heard making threats towards clients in the hallways and in the office and tends to encourage Harassment actions towards Clients, RA's Staff and to Security as he's been reported on.

in closing will DHS please investigate the actions reported.

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