We have been diamond customers for about 15 years are more. First time using there hotel reservation. It stinks. You cannot leave when you want to. The hotels accommodations was all a lie. If you get to an hotel and it's not what you wanted. You should be able to check out. Never use this service again. Was going to use to book a flight and stay at hotel for Vegas. Lost my confidence. I just feel guest should have options. Not be pressure or locked in. Next time we will find our own hotel.