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Diamond Resorts International

United States,
Nevada

Consumer complaints and reviews about Diamond Resorts International

nancylee21613 Send email
 
Jan 11, 2019

scam for Sampler points

Diamond Resorts International sold us a credit card and a "Sampler" for $4000.00 last December for 2018.
We didnt use the points and were charged for not only the credit card but just received bills for an additional amount of $4300.00 in assessments and fees. My husband has tried to sell the points but is always lied to. When we tried to use the points recently we were told we had to pay an additional $500 up front just to use the points.
How can we end this membership legally? They just won't take no for an answer and lie to not only us, but man others on the websites I have browsed.
I read about a class action suit.We would participate. This is illegal, not to mention just unfair to people!
Thank you,
nhebb96@gmail.com
Pete Gibbes Send email
 
Jan 20, 2018

They defraud members

We were defrauded by Diamond Resorts for $15,500 in 2016. What happened is that their salesperson made representations to us which were not in the written contract we signed. We found out later that virtually nothing he represented to us at the sales presentation in order to induce us to buy was true. Details follow.

We only went to the presentation to receive the attendance reward. After a few hours of the listening to the usual spiel trying to get us to buy more anyway even though it made no sense for us who wanted to "sell" what we already owned (for zero, which I have always known as the industry standard practice) what they already owned, we made our position clear and started to leave. At this point our salesman offered us this "great new deal" Diamond could offer members who bought more points to become 'silver' members. The deal was that if we became silver members, after three years we wiuld have the option to sell all our points back to diamond for $108,000. He also put this phoney deal in writing (which I have). I was extremely skeptical because aimhad never heard of a timeshare buying back points. However, after he repeated this 'new deal' for about 5 times we finally decided that he couldn't possibly be flat out lying to our face, and if he was a reputable company would rescind the contract, we signed. When we later found out that the deal he had offered us was totally fraudulent, we asked Diamond (repeatedly, orally and in writing) to rescind the contract because we had been defrauded. Their response...."it doesn't matter" what the salesman told us or even wrote down. The only thing they care about is that we signed their written contract. So they don't stand behind whatever the salespeople are claiming. Basiclally, we were told over again that "well, you signed the contract", even though the only reason we signed was because of what their salesperson told us which turned out to be a fairy tale. We are talking about major phoney representations, not minor. Obviously when salespeople know that when their company doesn't care if they make up a pack of lies to elicit a sale, if they are unethical they will say anything to get a commission. These people are totally unethical if not criminal. We want our money back!
happybluenose Send email
 
Nov 30, 2017

Diamond Resorts International

High Maintenance Fees is making owning a Diamond Resorts Timeshare just a nightmare. The fees have increased so much now that it makes buying holidays independently cheaper.

I have looked in the UK for advice on how to get rid of my timeshare and I have been referred to a law firm in Birmingham, called Praetorian Legal. I have spoken to them and they have helped hundreds of people get out of their timeshare agreements. They way we are sold the timeshare I understand may have been unlawful and it may be that we don't have to pay the annual maintenance fees anymore.

I have started the procedure so keeping my fingers crossed.

Anyone else looking for help with terminating their Diamond Resorts Timeshare agreement can also try them - praetorianlegal.com
bjenn71 Send email
 
Feb 11, 2015

Misrepresentation on your sales pitch for the Sampler Package

My husband & I have been time share owners for over 15 yrs. Trust me we don't like that our maintenance fees have gone from $400 a year & an exchange fee of $79 whenever we go anywhere besides our home resort which is Polo Towers in Las Vegas to over $1,200 a year & exchange fee of $189 (ridiculous is the understatement). We own a deeded fixed week which apparently isn't worth the paper it was written on,,. We have known for a long time we may end up on the point system but in the meantime no one has convinced us to go that route. A couple yrs. ago we sat in on our first point-system presentation
given by what appeared to be a very nice salesman named Andrew. He gave us his cell # & we could call him anytime, yada, yada. My husband was working at the time and by the way is still working so it was against my better judgment to buy into this sales pitch because as we all know when we're working we can't always get time off to check out these properties that we're buying. Still we felt like we need to know more about the point system. Andrew told us there was no expiration on this contract and we could take our time selecting when to go. Obviously he misrepresented DRI (when in fact he was telling us bad information that he & many other salespeople had been trained to tell all of us vulnerable, innocent families who just want to take a nice trip once a year. Meanwhile DRI has our $3,000+ we paid for this sampler package which expires in a few months & because of our work schedules will not be able to take advantage of. How can anyone of you from DRI think this is Okay????
Holly Munford Send email
 
Feb 23, 2012

Maintenance fees doubled!!

Hi All!
I just wanted to let you know what what my husband and I are doing. We have gotten an attorney who helps people in our situation. We can not afford the maintenance fees anymore. I have contacted the Pellegrino Law Office Toll Free: 866-476-0571 Fax: 727-499-7366

They are a reputable law firm who does this for a living and had dealt with Diamond on many, many, many occasions. Look them up. I got a free consultation, then I filled out their forms and a power of attorney to represent me. I looked up Anne Pellegrino on the internet and found her to legitimate. She has a website with the name Lady Justice on it.

Unfortunately, I do not believe that there is any other way out of the situation. If you have not paid your fees DO NOT AND contact a lawyer. Paying them I believe says you agree on some level. My attorney advised me not to pay and they are sending letters to Diamonds legal department. This my personal opinion and only because I found legal representation did I not pay my maintenance fees.

Through my reading on the internet and how Diamond Resorts conducts itself, they are in deep you know what. I have read that if you do not pay your fees they do come after you hard. I told my attorney that when I bought with ILX, thier business and contracts where nothing like Diamond. Any self respecting consumer who reads all the crap that Diamond Resorts pulls should run scream the opposite way when they mention timeshare. My Husband and I would never invest in a "point system"!

They are talking with Diamond about a "hardship" issue. (Of course Diamond resort officials will tell you that none exists.) We will pay our attorney fees that will cost no more than $2000.00. Which is much less than anyone else with a scam has offered us. Yes, we hate going in debt to get rid of this timeshare, but have no choice. We will pay a lot more in the long run if we don't. We had to put a down a $1000.00 dollar retainer and then we have a year to pay off the other $1000.00. Facing a $867.00 bill due this January and only God's knows what will be due this coming December we have no choice.

I have not heard of a group thing that we could do, however, I have been assured that my situation can be resolved with no my timeshare and if it can happen for me, then another, then another, this should only open the flood gate to all you need help. The Pellegrino Law office has successfully argued for people in my situation with Diamond Resort. Do I feel like they are getting a piece of the greed pie? Yes, but I do feel that I have found someone who can help me legitimately. The long run costs of dealing Diamond Resort thieves out ways what I have to do now.

I will keep you guys up to date with what is going on.

Good luck to you and yours, Holly M.
Vacation Owner Send email
 
Feb 23, 2012

Maintenance fees doubled!!

Diamond Resorts International Scams require their Vail of Secrecy to be successful, they do not want potential BAD PRESS as this can keep potential MARKS from falling PREY to their SCAM from their PHISHERMEN/HIGH PRESSURE SALESMEN in the resort towns. Big big money $$$ for worthless property and even more worthless points. Even Diamond Resorts does not buy their own points back that is how worthless the Points are for vacationing.

This is of course just my Opinion.

CVO
C.owner Send email
 
Feb 23, 2012

Maintenance fees doubled!!

Seems we have a consensus here on the fact that we are all victims to an unwanted takeover and there's not much we can do about it... We are owners of a every other year studio and want nothing more than to opt out, regardless of the loss of the inital amount paid for the week. It's nonsense to us that we should continue to pay for an unwanted service. But what is the real alternative to just stop payment and risk recovery assels and possible bad credit rep? I know everyone is asking the same question but there must be a way to get together on this and fight back?

Please let us know if you find such a group we will keep searching and keep you posted if anything comes of it.

Thanks
C.
Juliakf Send email
 
Feb 23, 2012

Maintenance fees doubled!!

My parents own a week at Los Abrigados and are socked at the increase in charges. I've offered to help them find some solution. Please, if there is anyone out there who has solutions for dealing with Diamond Resorts, or might want to join us in fighting these fees, please contact me. Landscapess@yahoo.com. Thank you! Julia
Vacation Owner Send email
 
Feb 23, 2012

Maintenance fees doubled!!

Holly,

There are many that feel your pain, I too have not CONtracted with these CONmen yet every year they reach in to my wallet and steal my money and claim they are doing it legally. They have by contract a fiduciary responsiblity to care for the property and to maintain the value of the resort. Since these CROOKS took over we have lost ALL our original benefits (except for booking accommodations at our home resort) and the only thing we have gained since the Diamond Resorts International Scammers took over is a higher annual EXTORTION request.

These crooks take over the resort they are being paid to manage by taking over the Board of Directors, according to my contract that I signed with Embassy Suites/West Maui Partners LLP back around 1999 it clearly states the developer is only allowed 1 seat on the board not 3 which they currently hold and who really knows the loyalties of any of the board members and what influence$ Diamond Resorts may have over the other Board members.

if you have 3 board members favoring the unfair and unethical business practices there is no longer any checks and balances to prevent the abuse of power, greed and corruption which is the real problem with Diamond Resorts International.

This too is my pain as well as my opinion.

CVO
Holly Munford Send email
 
Feb 23, 2012

Maintenance fees doubled!!

I am listening to all the comments and boy do I feel your pain too! I chose to do business with ILX not DRI. I am going to get some actual legal advice to see if i can do something. A third party vendor is telling me that it will cost $4495.00 to get rid of it. I don't have that money either. Where are my rights as a consumer and my ability to chose who I want to do business with. I spoke to DRI today and they said it is "just like when your bank changes over" NOT! I don't know about you, but I can take my money somewhere else.

In this situation it appears for now that I have no choice but to conform to a "service" that I have not "contract" with. Does anyone out there agree with me, or am I shouting into the wind.

Sincerely frustrated,
Holly Munford
Clttech Send email
 
Feb 23, 2012

Maintenance fees doubled!!

We are deeded a 2 bedroom at Los Abrigatos and went any time of the year we wanted, but Diamond has only given us 8000 Diamond points for our 2 bedroom week. That's only enough points to go during low season, January and July. Couple that with the maintenance dues, and we want out. I think we have a case.
Isa Levin Send email
 
Feb 23, 2012

Maintenance fees doubled!!

I purchased a timeshare at Los Abrigados Resort in Sedona Arizona. The owner company was Premiere Vacations. This company went bankrupt and the new owner, Diamond Resorts International, has almost doubled in one year. I refuse to pay $930.00 maintenance for a studio when my initial commitment was $505.00. I would like to contact other timeshare owners and share ideas as to how to proceed.
Sandeelee Send email
 
Feb 23, 2012

Maintenance fees doubled!!

I'm in the same situation.Was happily exchanging my timeshare for 10 years and thought the maintenance fees reasonable (Los Abrigados). Then DRI took over and fees rose, now are outrageous. Have been consulting with my son, an attorney, on best approach to take. No good solutions yet.
Cujo 520 Send email
 
Feb 23, 2012

Maintenance fees doubled!!

Hi Sandeelee - I see you received your "bill" in the mail today too... my fees almost doubled for Los Abrigados. Let me know what you come up with... I am steamed!
Vacation Owner Send email
 
Feb 23, 2012

Maintenance fees doubled!!

Cujo,

Diamond Resorts International complaints are also on the rise, their GREED, FRAUD and CORRUPTION are finally paying off (by pi$$ing of more Diamond Resorts International complaining members, GOOOOO Diamond!!!)

If ever approached by Diamond Resorts International Fraud (sales) division, RUN, there is nothing RELAXING or SIMPLIFIED except how quickly and often Diamond Resorts International will FLEECE you of your hard earned Vacation dollars.

The previous statement is solely the opinion of a Concerned Vacation Owner...

CVO
Dissatisfied Send email
 
Feb 23, 2012

Unfair business practices

I purchased a timeshare with points I could use every year. I was told the fees would total less than $800 a year when I purchased the week. I have received bills in excess of $1300 and when I requested an accounting of taxes and fees to try to understand why the charges were so much than I was quoted at time of purchase, no one responded to my written communication even though I have documentation that shows my correspondence was received. There is no control over how much you will be charged once you purchase one of these units. The sales people will tell you anything to get you to purchase and you have no recourse. If you refuse to pay the huge fees, your credit will be ruined. It took me two months to get the phone number I have included so I could talk to someone who was no help what so ever. Stay away from this company as their business practices are horrible and you will be SORRY. Once you purchase you are stuck. The properties are never filled and some of them are old and in less than great condition and you can stay at them for a fraction of what you will pay in fees if you purchase.
CREST Send email
 
Feb 23, 2012

Unfair business practices

IS ANY ONE ELSE UPSET OVER THE FIASCO AT THE POINT AT POIPU
WE COULD BUILD A NEW RESORT FOR THE PRICE OF 'REPAIRS'
HOW DO YOU GET OUT ?
AND THEY CONTINUE TO SELL WHILE CURRENT OWNERS CAN'T GET A RESERVATION
LIKE TO HEAR IF ANYONE ELSE IS UPSET
Vacation Owner Send email
 
Feb 23, 2012

Unfair business practices

CREST

Many are upset and more are finally waking up to the SCAM that is the "Diamond Difference" I think is how "they" phrase it...

KBCowners.com for more info

United as one we can...

CVO

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