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DiGi

Malaysia

Consumer complaints and reviews about DiGi

Jezlyne Chin Wan Hui Send email
 
Nov 24, 2018

Agent poor handling no solutions by helping customer and miss promises

I'm dissatisfied your services. Here, I wants to request a solution / termination without panalty for a dissatisfied service by your agent, and miss promises and no solutions by your management. We are paying so much and without getting good services and good connections for phone data.. no solutions, no promises, no further information resolution for customer. If you do not know how to handle your customer, you do not know how to put your foot to customer's shoes. Think twice ! Whether you can or cannot work in this position.

1. Promised , management will give a call to me on 22nd nov 12am. No call!
2. Promised , technical team will contact me before 23rd nov within 8pm-10pm
3. Agent is rude to me and she did not give solution or take ownership to handle my case and just give promise to me the management and technical team will contact me, and I feel that she just wants to end my call immediately and she is non-professional.
4 Agent pointed me and I'm feel like she doesn't trust in my words as I'm really facing this issue, she is making people unhappy, I'm not satisfied with her services and she have no professional convincing skills and active listening. No empathy!
5. By paying rm200 100GB + rm80 12 GB for 2 lines , connection is worst. Unable to load a page when we need the posting or loading.

I need solutions now to solve my problem and I'm currently unable to use my network and I'm using my brother's Maxis connection to upload and enter to use the server.
Either solutions or termination without penalty!!

Regards,
Jezlyne Chin Wan Hui

Agent poor handling no solutions by helping customer and miss promises

suriati4294 Send email
 
Nov 18, 2018

Poor internet coverage

Last time internet coverage was superb.
Notice last month internet terribly interupted especially at night.

The line paid by company. We are hoteliers cannnot have internet interuption problem because we use internet to communicate all the time. Will suggest company to change line package to other telco if internet problem can't resolve.
suriati4294 Send email
 
Nov 18, 2018

Internet slow

Last time the internet coverage was superb.
Notice internet coverage terribly interupted since last month especially at night.

This line pay by company. Will suggest to company change to other telco if problem still can't resolve. Because we use internet to communicate as we are hoteliers which run our operation 24hours.

my email: suriati4294@gmail.com
Yatierashid Send email
 
Nov 17, 2018

Port out hassle

I want to port out from digi to Umobile but seems like its really difficult for digi to let me go..1st they cancelled
said that my digi line has been barred because i never use it for some time but i still call digi call center with that number. Then they cancelled said that i dont have enough balance in my account which is not true at all.. Then cancelled my request again said that i have some account problem(pending payment) which is silly because im not using postpaid..Finally when i screwed them ,they gave me some valid reason said that i have to wait for 30 days because i changed ownership of that number. After 30 days ,they cancelled my request again said that there's missing one letter in the name. What the ###..
jojal Send email
 
Nov 12, 2018

very poor digi internet

for the past few weeks, i have noted digi has significantly deterioriated in 4g data speed INDOORS. initially thought to be my iphone problem but it persisted after switching to android device. and its not me alone. DIGI PLEASE BUCK UP OR WE SHALL ALL COMPLAIN TO MCMC
Rozaimie Send email
 
Nov 9, 2018

Line 4g not stable

Why before access internet and online games my signal showing 4g 3bar but if im connecting internet and online games it change to H+ 3 bar. Wtf? Can u please fixed your line services at my location area? Tq for your coorperation digi.. Costumer paid using money and costumer feel worst with digi... 😠😠😠
lucifer777 Send email
 
Oct 22, 2018

Digi 4g connection getting damn slow 😠

i was on prepaid rm38 bigbonus plan a month ago,
the problem is after 7pm no connection and limited.
then the free bigbonus 2gb actually started @1:30pm,
not like digi mention 1pm-7pm.

Then i switched to rm38 unlimited terr plan,
walao it getting worst and damn slow connection ever.
especially 8am-12pm facing slow and no connection.
how come you guys can tipu people unlimited 4g in promised speed?
Wei Chek Send email
 
Oct 2, 2018

4G but internet too slow

My line appears 4G but the internet slows like a turtle.
Even when i load a picture also need take few minutes and totally cant watch any videos using DIGI.
This problem started from last week and i hope that it can be fixed as fast as possible.
If not i am going to change my line once i going back my hometown.
Thanks alot.
pioneer_asis01 Send email
 
Oct 2, 2018

very low signal

Hi, I would like to complain about very low digi signal at suriaman 1, bandar seri sendayan. There is very low signal outside the house and lost completely upon entering the house. Its really annoying as it is difficult to communicate. My friend uses Maxis and its coverage is better than digi. Please improve (built new tower).
Chris Su Send email
 
Sep 20, 2018

Digi line network 4G is too bad

Hello!
Please fix your 4G line here!
The fake 4G icon just shows!
Can't even used because too slow..
Data coverage vry vry poor
Why digi Internet too slow like turtle?
Because digi on tree? Or tree on digi?
Walao!
Chris Su Send email
 
Sep 20, 2018

Slow speed digi

How come digi Internet damn slow?
When customer using and searching on wed site
Need wait for the page loading 20mint?
Poor network digi
Eiyla Mira Send email
 
Sep 14, 2018

SLOW SPEED

PLEASE FIX YOUR 4G/4G+ SERVICES HERE.. ICANT EVEN GET FULL BAR CONNECTION WITH IT YET VERY SLOW INTERNET WHEN SURFING I PAY RM150 PER MONTH ... IF U WAS ME IS THAT REASONABLE??
cschong7815 Send email
 
Aug 21, 2018

Irresponsible Digi Dealer

I have made a complaint to Digi center about the irresponsible Digi dealer and the service provided by them on 30 June, 2018. Here is the tracking number : CAS-8104819-B7Z2. However until today, there is no any answer and update from Digi center pertaining to my reported case. Can anyone from Digi respond to me asap.
Thanks
Wan NorHuzaimi Halmy bin Wan Osman Send email
 
Aug 11, 2018

Internet connection

My home mobifi have no connection to the internet.Please check and resovle my problem.I always pay my bil on time but why this thing always happen.When it happen I must call digi costumers service to resovle it, how often I must call to get a better service from digi.Dont be a sweet talker but digi service is very poor. For digi information my home mobifi service no is 01596356323
AlvinLks Send email
 
Aug 11, 2018

Internet slow like shut!

My 4G data's speed slow like shit,and it shows me a H+,but my internet even slower than a H data. I had called to digi helpline to complain about this problem,but it can't be solved, they tell me wait until today, but it is just bullshit, the internet still slow like a shot!
celinlaw Send email
 
Aug 5, 2018

Rude Customer Service

Rude customer service (ATIRAH BINTI MAT SALLEH) hang up my phone while i am still talking on the phone. I admitted i was making a complaint because the SMS issues still cant be solved though have called for few times. But she shouldnt just hang up my phone. This is so rude and very disappointing Digi
lydiajeremy Send email
 
Jul 6, 2018

unauthorized subscription

my credit balance suddenly deducted by something that i did not subscribe.i suddenly got a text from digi saying subscription successful. I didnt subscribe to anything and my credit balance has been deducted.please fix this as soon as possible. it's really annoying!
lydiajeremy Send email
 
Jul 6, 2018

unauthorized subscription

my balance have been deducted.
i suddenly got a text from digi that i have subscribed to something.it's really annoying cause i didn't subsbcribe to it.please do something about this. This is total scam!

unauthorized subscription unauthorized subscription

Imaddy88 Send email
 
Jun 30, 2018

Digi coverage

very bad coverage.wonder how the rural area near the apartment desa baiduri jln ru ayer hitam blok f the coverage very poor.please do something,pay for nothing
nivy_y Send email
 
Jun 21, 2018

internet speed too slow

I'm not satisfied with DIGI service.
Internet getting slow.when the time is come 8pm the internet connection getting worse.

Please take action to ensure
puvanayathes Send email
 
Jun 18, 2018

worst customer service

Hi,

I'm really very frustrated with one of the service provider which is DIGI TELECOMUNICATION.
They CSO explanation is totally different.

My Question to CSO Maed is (AMAR)-I was asking them about the new promotion which is RM 1 plan,i asked them what is the term and condition in order to go about it,and i also provide my information

CSO-This Amar told me i can walk in to any digi outlet to get it,which i only need to pay RM1,i asked him confirm no upfront he said NO!!
-He did look on my account and told me you are under contract remaining is only 9 months,he did not inform me that if i under contract no able to sign for new package.
-I asked him to checked on stock availability and he told me at setia city mall has that stock.

*** The same day i went to setia city mall to sign up the plan , the told im still under contract so not able to upgrade my plan to another plan,i told them already checked with CSO the say can.
The Chinese guy who at Digi outlet setia alam said i have to pay termination fee RM 742.00 in order to upgrade,i was really upset with wrong info given by the CSO..

*** My 2nd called to digi i spoke with SIVA and he explained and also apologize on behalf of the agent.
***My self is really frustrated and its obviously not my mistake
-I request a callback from the manager (RULaND) the explanation is sucks ,doesn't like professional manager.
---AND NOW ALL I WANT IS A PROPER SOLUTION...WRONG INFO GIVEN ITS NOT MY MISTAKE ,THEY SHOULD TRAINED THEM...I NEED A COMPENSATION ON THIS...TO WAIVE OFF MY TERMINATION FEES...IM NOT DOWNGRADE THE PLAN , I JUST TO UPGRADE AND IM A LONG TIME DIGI USER....IF THERE IS NO SOLUTION***I WILL GO AFTER ANOTHER SERVICE PROVIDER...AND WILL MAKE THIS AS A BIG ISSUE.
yushikr7 Send email
 
Jun 6, 2018

internet speed too slow

start from today 6 june 2018 , the line suddenly gone.. then after a while the 4G icon shows. but can't even used because too slow..
even can browse internet.
WTF. I pay rm100 monthly.
please improve your service or I'll switch to other telco.

Dear related minister, Mr. Gobind Singh please take action.
double the internet speed with half of the cost.
Paul Yap Send email
 
Jun 5, 2018

Poor data coverage, worse than last time..

Data coverage vry vry poor.. last time selayang baru area poor untill now.. no enhance at all.. but now even selayang jaya also bad coverage.. even i send watsapp also need to wait for longer time loading.. play game also make frustrated by this poor data speed.. every month 4g quota also can not use due to no 4g coverage.. force me hv to top up the data even 4g quota nvr finish up and jz used a little on the quota of 20g 4g data. If the problem persistent.. i will considering change to another telco.. because this problem ald happened for long time dy..
zaliyati Send email
 
Jun 4, 2018

bad coverage

lately, internet coverage in Kg Tanggol, so bad, so slow. I'm not satisfied with your service. Please take action to ensure I'm not change my internet plan to the other company. Tq
muhammad92 Send email
 
May 27, 2018

poor internet coverage for digi at Pokok Machang (Penang)

very poor coverage here..shame on yr service dude..every month digi's company took the payment from user but yr company nver tried to solve this coverage problem. do u think the customer paid on u every month for this bad service?? come to this areas and solve this problem!!!😑😑

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