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Digi Smart Plan Internet Unlimited Data RM68

Malaysia

Consumer complaints and reviews about Digi Smart Plan Internet Unlimited Data RM68

bugaboo Send email
 
Jul 11, 2019

Cheated by Digi - unlimited68 to smart68

I am so late to the game! I signed up to the Unlimited68 plan way back in 2010. At the time, it was probably the most suitable plan for me. Service was good, I was happy being with Digi and stuck to Digi ever since. I have been asked to switch to better plans (free calls, etc) but I didn't bother because I don't like the hassle of change.

Some time ago, I received SMS from Digi notifying me that I've almost used up my internet quota, to top up, etc. I was surprised and I did mention it in passing to Cust Service when I was on the phone to them about something else. That mention wasn't addressed specifically and I thought that it was a system error that I was sent that message, because I was supposed to be on Unlimited68.

Today, I decided to checkout the new MyDigi site and noticed that my plan is described as "Unlimited68 - obsolete". I checked my usage info and saw that there's a 6GB limit assigned to my account. I looked at other plans which may be comparable and saw that JomStart58 gets 10GB internet and free calls. I feel so cheated (and silly for not having been more wary of the details). I was never informed of the switch, like all of you here.

I'm so disappointed with Digi. Thank you to everyone here for sharing your experience.
davesg Send email
 
Dec 26, 2015

Digi RM68 Unlimited Internet

I start receiving this message

"You have used 100% of your Internet quota. To continue surfing, buy Internet top-up by dialing *200# or visit http://myinternet.com.my"

Come on Digi. This is bullshit. How could you change my plan from Unlimited Internet to 3G? You did not even notify me. Had you notified me, I would have change back to Maxis.

Only reason I changed telco from Maxis to Digi was because of Unlimited Internet for rm68.

Digi..do the right thing.
Kiori Send email
 
Feb 23, 2012

Unlimited is actually Limited

I just called up Digi, same thing happen to my package. The reason I was given was the 12 month contract ended, therefore, Digi has put a 3GB quota into my package. I have a friend with Maxis that still enjoying unlimited DATA PLAN even though the contract has ended long time ago. Guess loyal customer to Digi doesn't mean anything. Time to go back Maxis.
ShimaIbrahim Send email
 
Feb 23, 2012

Unlimited is actually Limited

Yeah, I'm a Smart Plan subscriber and am experiencing the same thing, too. When I use my iPhone as a modem attached to my computer, after a while, I received a text message saying that I have reached my 3GB quota.

Btw, it's not about treating the phone as a modem. The 'unlimited internet' feature is the reason why we, or at least I chose to subscribe. My area is not covered by Unifi yet, and since DiGi's internet is much more faster than Streamyx, sometimes I use my phone as the modem. Now, with 3GB quota, ironically, the unlimited plan is limited. If we want to use up to 3GB per month, we would've subscribed other plans available. We subscribed for unlimited, so we want unlimited. The least that DiGi could've done is notify the subscribers.

Just my 2 cents.
Miss Na Send email
 
Feb 23, 2012

Unlimited is actually Limited

Hi, I'm one of Digi Internet Unlimited Data plan RM68 postpaid subscriber. For your information, I have been using Digi for 7 years and had no problem with it.

At first, using the Internet Plan was one of the best choice I ever made in my life. It REALLY was offering unlimited data plan, in which I was very satisfied with it. In fact, I recommend it to all my friends and families. RM68 for an Unlimited plan was really worth the money.

On 6th Oct 2011when I opened lowyat forum, I saw another advertisement from Digi (another internet plan) RM48 for 1G quota, RM68 for 3G quota, RM88 for 5G quota. For RM48 & RM68 data plan, after reaching quota the speed will throttled down to 5kbs. For RM88 will be 128kbs. Then I check through *128# It seems that my unlimited data plan was obsolete. I was not notified at all.

Feeling insecure, I went to ask the customer service if my plan will be effected. He said no.

But here's the bad news.
I was told that after 3G of usage my connection speed will be throttled down to 128 kbs. CSR says it was due to system upgrade. So...why would it effect my plan? I was stunned as THIS NEVER HAPPENED during the months of subscribing the internet plan. Ever since I subscribed this plan, even though I bypass the quota of 3G the internet never slows down. NOW THAT IS CALLED UNLIMITED. But now Digi is saying my UNLIMITED plan is LIMITED by 3Gigs. Not only that, the speed also throttled down. Is this their terms of UNLIMITED?? I just want them to PUT THINGS BACK TOGETHER AGAIN. I don't pay RM 68 for a LIMITED internet package. It is quite expensive compared to other telco. Just wait until Uni-fi is ALL OVER MALAYSIA. Let see if Digi is still alive. If it is not unlimited, pls don't put "UNLIMITED INTERNET for just RMxxx"! That is called cheating customers.

To wrap things up,
1) The so-called unlimited internet plan was changed without noticing its customer.
2) Same price but worse connection. This is CON.
3)System upgrade as an excuse is NOT TOLERABLE. Its supposed to not 'disturb' other plans.
4)This problem is not only my problem. ALL users from the same package got cheated. I am only one of them.

Only one solution I can give Digi: Just return back the Unlimited data plan to the way it was. Then all this problems wouldn't arise.
Hitman007 Send email
 
Feb 23, 2012

Unlimited is actually Limited

Wow o.o thought i was the only one who had this problem.. i don't use wifi nor streamyx at home (bcuz of a certain reason), so i kinda depend on my mobile phone.. so.. its kinda dissapointing when this kind of things happen...3G definitely isn't enuf for meh. i usually use up to 25G per month bcuz of my work.

and latest news, they change the internet package for RM48 & RM 68 where ur internet connection will be suspended after reach quota mah!

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