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digi telecommunication

Malaysia

Consumer complaints and reviews about digi telecommunication

Mila 2712 Send email
 
Jan 9, 2019

freedom 365

I have called to customer service to ask about freedom 365 today at 8.02 am. One of a agent working in customer service name muhammad faizul( kindly recheck in system) answered the call and assist me in this enquiry. when i asked him am i eligible to take 365 plan and he told me yes i am eligible. Then i have asked him do i need cerdit card because i am a existing user who using more than 1 and half year already and then he told me that i dun need a credit card. I can use auto billing(debit) service. he said i can request at the digi store because i dun have a credit card and i can request to do a auto billing debit card. he ask me to go nearest digi store which is either paradigm or sunway pyramid. I went to paradigm and ask for the freedom plan but then there he said no access to check and he ask me to go ss2. Then i went ss2. I asked them and they told me that without credit card i cant take freedom 365 plan. I was at outstation and i came back.i left my job halfway and goin to digi centre one by one but then now no point. Its like u guys cheated me by fake information. Really im not satisfied with the service. I need a solution for this. Im a customer using digi for 1 year plus and i need a valid solution. Get back to me as soon as possible.

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