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Digitel

Philippines

Consumer complaints and reviews about Digitel

Euqin Send email
 
Feb 23, 2012

digitel internet sucks!

grabe ilang beses na ko nag cocomplain sa digitel about their service. plan 1500 na ksi yung knuha qng plan nila but then ang bagal talaga ng connection nila. halos araw2 ako tumatwag sa customer service pra sbhen na status pro paulit2 ang dhilan nila. na kesyo daw may technical problem sa lugar nmen.ano un araw2?! grabe, supossedly, 1.5 mpbs yung nsasagap ko pero wla pa sa kalingkingan ni hindi nga ako makapag browse at d ko sya maenjoy. sana nmn gawan nila ng praan at pansinin ang mga complaints ng mga tao.
GlimpsRunner Send email
 
Feb 23, 2012

digitel internet sucks!

akin 2mbps 100 kb lng ang max dwnload speed. same dina ng responds nila they are under going technical problem within our vicinity. e newly apply lng to sana bago nila kabitan sinabi muna nila mas ma bilis pa ata globe wimax ko wew. then just wanna share after matapos ng line man kabitan ung application ko for digitel dsl 2mbps bigla n ln sila ng laho no conformation no any thing dami ko pa sana itatanong like there customer service hotline and etc. like speed. i contacted customer service thru digitel website but after 3-4 days someone called regarding nga sa na email ko but " they are not technical staff but rather a subcon marketing agent who alures u to experiences digitel net services.. wat a crap is this?
Ricky Santiago Send email
 
Feb 23, 2012

Poor Digitel Landline/DSL Service

Digitel has a very poor service. We are subscribed in Digitel Telephone line with ADSL service. We have reported a service disruption due to no dial tone/noisy telephone line. The problem went on for 7 months. When their technicians finally found the problem they suddenly suspended their service (as in no internet and no outgoing calls.) They were claiming that we have to pay the outstanding bills of P10300. Our monthly bill is P1200 which means their billing did not adjust the bills accordingly. The 7 month service disruption was not deducted from the outstanding. I don't know how this can help me. But I hope somebody else has the same case and has the power to sue...
Kiyoshi_imamura Send email
 
Feb 23, 2012

Poor Digitel Landline/DSL Service

I second the motion to your complain. similar case, almost everyday din ako making calls to them, yet Worldwide problem whenever I called and transferred to the technician.ulit ulit na ganun.sayang ang subscription ko sa dsl connection.they don't stop asking for the monthly payment. and internet service naman, nagwork after 4 months then now, 2 month na kong walang internet connection yet bayad naman ako ng bayad.Grrrr!
Send email
 
Feb 23, 2012

A lot of assorted Internet Service Problems

My internet connection was installed about a year ago, for the first week when it was already "installed" and supposedly activated it was not functioning at all. Then for the rest of the month and the month after, the connection will not last 5 seconds. It will be enough to actually load google, but before you even type in your search phrase, you're bandwidth is long dead and gone. After the internet connection was "fixed" the 256 Kbp/s that they promised, was apparently a misleading statement. 256 Kbp/s stands for (as far as they're concerned) KILO BITS PER Second, which is the equivalent of 25 Kilobytes per sec, and that is on a good day; usually the speed of the connection will only be at around 4 Kilobytes per sec, the speed of a defective dial up connection. And here we are now about a year later, having the same problems as when I first subscribed, the connection is disconnecting every 5 secs. (If you're asking why I haven't unsubscribed, that's because they are the only ISP up here in antipolo that provides DSL.) Oh and just so that you know, between a report and an "actual fix" their turnaround time is about 2 months, so it's quite fun (as my neighbor said) to unsubscribe from the service, and then have the service crew arrive at your doorstep a week after. Ladies and Gentlemen, Digitel, the Internet service provider from hell.

Spread the word and help drive this company to the dust.
Supesonic Send email
 
Feb 23, 2012

A lot of assorted Internet Service Problems

digihellllllllllllllllllllllllllllllllll...
-M- Send email
 
Feb 23, 2012

Fcking Slow Connection

11pm to 8am din d2 maayos ang net speed, bukod don, TANGNA.
Fckers Send email
 
Feb 23, 2012

Fcking Slow Connection

Eto na ata pinaka basurang internet connection sa pilipinas madaling araw na ngalang mabilis connection nu nwawala wala pa kailangan ba kami pa mag adjust dapat ba lagi kami madaling araw mag internet para lang masulit bayad nmin sa inyo! pagdating ng tanghali wala ng kwenta connection nu mas mabagal pa sa dial-up sayang lang binabayad namin sa inyo!
Good Customer Ako Send email
 
Feb 23, 2012

Fcking Slow Connection

sa umpisa ang bilis ng 2.5mbps ko, mula nung lumindol sa japan bumagal...lagi akong tumatawag sabi nila naapektuhan daw ang internet dahil sa lindol(anak ng teteng ang layo nun ah..sinisi pa nila ung nangyari sa japan eh)ngayon october na indi pa din nila ako iniintindi puro lang sila ipapasa sa technical team...

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