I have full coverage insurance with direct auto. My vehicle was totaled due to icy conditions. No other vehicle was involved and my car was totaled. It took direct auto over 30 days to reply to my claim and when they did they denied my claim stating that I had undisclosed drivers and vehicles in my household. Undisclosed drivers are a 15 years old who just turned 15 in January who does not even have a permit. The other supposedly undisclosed driver is my daughter who has her own car and insurance that has never driven my car and is not a permanent resident of my household, she has been staying with me for the last two weeks to help get me back and forth to work. I have no car, no car rental coverage and still have to make payments on the vehicle that was totaled. In addition to denying my claim, they have requested I pick up my vehicle from the towing company which will cost me $436.00 and is at a tow company out of state. I asked to speak to a supervisor, I was put through to his voice mail, left a message and he never called me back
I don't understand how this could happen, by law we have to carry auto insurance. This is so unacceptable, the stress that has been created by this insurance company has been worse than the stress of the accident.