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Direct TV

United States,
Pennsylvania

Consumer complaints and reviews about Direct TV

terricook27 Send email
 
May 9, 2019

Dishonest Information

The Smart Circle in Sam's Club approached me about Direct TV. I informed them immediately that I used to have Direct TV but due to AT&T not having internet and phone access in my area, I am a Comcast customer. I also told them I was a new Comcast customer and on a specially priced bundle and could not change at this time. The young man, DAnthony Morgan, told me, promised me I did not need to worry that it was a service agreement with Comcast and I could change the cable and as long as i did not cancel my internet and phone it would still be a viable move and still save me money!
Anyway, I agreed as I always liked Direct TV. But I was told not to contact Comcast until the installation to avoid not having the use of my television. It was set to be installed on April 27. They then changed to April 28j. But I could not be there that date. So, I asked for May 4. The installer arrived and said I had to dig out my shrubs and buy concrete. I told him to forget it. But I then went to Sames club to discuss with DAnthony. He was not there. But another young man, Anthony, was there. he called a number spoke to someone about the installer and gave me a number to contact Direct TV directly. He stood next to me the entire time. It was rescheduled and planned for the next day. Anthony also got on the phone and told the service person that the sale had to go through Smart Circle. Again I asked both Anthony and At&T if this was going to be an issue with Comcast service as it is a new bundle. Still, it will not be an issue and it will save me money was both responses. Installed on Sunday by At&T. D'Anthony tried to reach me and a Tanya from Smart Circle all concerned about their commissions and who installed. I then Called Comcast, it is not saving me money! It will now cost me $170 a month instead of $120! Now DAnthony nor Tany will return my calls!
Nonenone Send email
 
Mar 4, 2012

Unauthorized Satellite Installation

First let me start by saying i dont even have DTV!! I live in a historical row home in Allentown PA. All of our houses are attached to one another. The house to the left of mine has been converted into 3 apartments. One of the tenats ordered DTV and the installer installed the DTV dish to MY ROOF instead of theirs! Why? I have no idea. I called DTV 22 times and talked to 3 different supervisors. I advised them that they need to come out to my property and remove this unauthorized satllite dish from my roof and attach it to the correct residence and repair my damages. This crazy company tried to convince me that I cant prove that DTV installed it on my roof as if some random person just walked by house and climbed up on my roof and is now watching TV from outside somewhere. Then they said if I dont like it on my roof that I should climb up there myself and remove it and repair my roof myself. I told them several times that I dont have DTV and that they by accident installed it on my property but ran the wires to the neighbors house. They said that even if they did install it on my roof that they had written permission to do so. I asked where I could obtain this "documentation" and they advised me at my local DTV office but they wouldnt give me that info. I yelled at them and said "I sell DTV, and your contractors dont always have to have written documentation". Yes you heard right everyone. I SELL DTV!!! I WORK FOR VERIZON!!! I SELL VERIZON PHONE, DSL, AND DTV!!! To make a long story short, they are refusing to remove it! So in conclusion, DTV trespassed on my property, drilled holes in my roof and wont take the satellite down and they will not take responsibility. I cant stand this company!!!
Patricia Holbrook Send email
 
Mar 4, 2012

Unauthorized Satellite Installation

A tenant, had Direct TV install an UGLY dish on my house WITHOUT my permission. I want it off my house and the customer rep told me that they don't send out technicians to take dishes down, even after someone moves out! We'll see about that! What a stupid corporate line along with the rep refusing to give me a corporate phone number. All she would say was here's the address; PO Box 6550, Greenwood Village, CO.
Andy Send email
 
Feb 23, 2012

Authorized service for someone who cant speak english

I own a home. I had a korean woman, Ki, staying with me for a short amount of time who could barely speak English. Well, Ki decided she wanted TV and ordered Direct TV. Somehow, she signed a contract and when I get home I have a sattelite dish and Direct TV service.
I go to cancel the service... Well Direct TV waited 10 days to cancel and then they charge Ki (who is an American Citizen but barely able to speak English) a 400 cancellation fee.
So I call... they tell me Ki has authorization to get Direct Tv at my home. And even though Ki cannot speak English and does not own MY home nor is on MY mortgage, that she signed a valid contract.
So Direct TV installed a dish illegally at MY HOUSE, signed up service with a woman who CANNOT speak ENGLISH and now will not return the cancellation fee.
Way to go Direct TV. I am trying to get this on the local news. Hopefully, I will be successful.
Lindaat333 Send email
 
Feb 23, 2012

Authorized service for someone who cant speak english

I feel your pain, DIRECTV scammed me too. They are awful.

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