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Direct TV

United States

Consumer complaints and reviews about Direct TV

Charles Flohr Send email
 
Feb 23, 2012

Lawsuit against them

direct TV. and the banks woh let them are stealing at will This is a violation of my civil rights to due process. an example if some one owed me 400.00 I could not present the bill to the bank and have it removed from their account . I would have to file it with small claims and prove it was owed to me. if I wone a judgment tjhen I could attach his pay check. Why doesn't Direct TV. have to follow the same rule. Because Banks are allowing it to happen. and they happly charge 30.00 dollars for every time Your account is short of funds due to the money Direct TV. stole.
Kitkat01 Send email
 
Feb 23, 2012

lied about what my contract was to keep me from getting rid of them in july

Towards the end of July 2011 I moved from my apartment to my house. The representative I was speaking with told mei had to pay to move I told him no I was told its free. Then he went back and forth till the point I requested to speak with a manage. I told the manager if I have to pay I'm getting rid of your service now. He stated no you don't have t pay and you are locked into $34.99 for 2 yrs. Now I'm getting. Bill for $52.68. So either the first manager lied to me or when I spoke to the assistant manager Brick on Thusday October 7, 2011. Direct TV lies to there customer. To try and keep them. Don't go wth a company you have to lock into a contract. Direct TV is in the same catagory as Quest
/Century Link. I just want my bill to be what I was promised it was going to be.
Peter Brockman Send email
 
Feb 23, 2012

lied about what my contract was to keep me from getting rid of them in july

You spoke to someone who called himself "Brick" ?

Oh, brother.
Send email
 
Feb 23, 2012

False advertisement, wrong billing, poor customer service

I had a similar experience with the Dish Network. The salesman for Dish told me we had 60 days to cancel with no fees, after we mailed the equipment back we got a bill for $400. Several years later and supposedly a little wiser we hesitantly decided to try Direct Tv. This time i made sure to ask all the right questions about billing and cancellation. I was promised a 30 day trial period no strings attached, the salesman even told me they knock off another $10 from the bill if you pass a credit check.

Direct tv was installed on a friday in march-07. We signed up for the plus package- 185 channels/hbo & cinemax free for 3 months for $44.99, no dvr included. The following monday we received a bill from them for $59.99. I called to question and correct the amount. I had to speak with several people getting different answers and reasons about the bill amount. When i mentioned cancelling the service i was told i would be fined because i exceeded their 7 day cancel policy its not 30, then i was "accidentally" disconnected.

When i called back after jumping through several hoops, the next person tells me its not 7 days, you only have 3 days to cancel from activation, then i was "accidentally" disconnected again.

Several weeks later we get a second bill for $59. Now we owe them for 2 months and we've only had service for a little over 5 weeks. Several days later they shut off our service.

During this experience with direct tv i've learned several facts:

1- customer service is lousy, they are either all stupid or they are all lying about everything.

2- direct tv will terminate your service within a 40 day period or sooner if a single bill is not paid, even a new customer.

3- in order to get the advertised package prices, you need to mail in a rebate form that takes 6-8 weeks and no interuption of service to qualify. This redemption can be ended at the discretion of direct tv at any time which can send your bill back up.

4- the installer doesnt have you sign anything. Your first bill is considered your contract with the terms of agreement and is also your redemption form to get the rebate for a lower bill.

5- direct tv's billing is pro-rated, this fancy word means your actually paying ahead for the service before you use it instead of after.

6-after your service is shut off, they will obviously call and try to collect the money, but they will also try to get you to cancel so they can add another $300 to your bill.

My best advice to anyone thinking about ordering directv is not to do it. They smack of false advertising and hidden details and poor customer service. If you already have directtv, do not cancel the service because they will bill you $300 or more on top of the monthly bill you owe. Your actually better off just not paying the bill... this way if they shut your service off, and you dont cancel, they cant even ask for the box back.

If your service is shut off, make sure you unplug the box right away because they can actually keep billing you month to month. This is because they dont actually kill the signal to the box, you still get a couple channels, but the only thing you can really watch are pay per view and the 24 hour ad channels.
Dobes Send email
 
Feb 23, 2012

False advertisement, wrong billing, poor customer service

DON"T DO IT! I wish I never had heard of Direct TV. Installer left us with our main TV not working on first day, that was our first impression. Office stated the receiver was never activated & needed another appt for installer to come back out. Another day off from work. After several phone calls from our end & several lies later still without an installer or service. THEY DO NOT CARE! RUN AWAY AS FAR AS YOU CAN FROM DIRECT.

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